Consulting & Performance Management « Services

Much like a vehicle’s service schedule, dealerships need regular multi-point inspections and maintenance to keep your operations running at optimum performance. When your individual departments aren’t on the same page, it affects lead conversion, sales and retention. Dealer-FX consultants bring expert analysis, solutions and a unique 7-step process to ensure execution – getting your dealership on the road to top-notch customer experience.

The Dealer-FX team focuses on:

Hands-on Approach
Our consultants are retail experts, compiling many years of direct experience in the sales, service and technology side of dealer operations. By conducting a thorough analysis of your sales, service and marketing history, Dealer-FX will assist you with implementing a strategy that attracts customers, retains them and maximizes your revenue.

Spotlight on ROI/Dashboard Reporting
Whenever you invest in a product or service, you want to make sure you are receiving a high return on your investment. Our consultants provide you with monthly dashboard reporting in an easy-to-understand format so you can see where you are heading and that our solutions are making a difference.

Follow-up & Feedback
Dealer-FX consulting services are never a “one-time only” scenario. Our experts continue to analyze results, identify profit leaks and implement new solutions – either through on-site visits or regular conference calls (for as long as you want us to, anyway).

Long-term Strategies
Issues can arise in any portion of the Customer Lifecycle, whether it’s in prospecting, sales, service or retention programs. However, band-aid solutions to fix one area often open up problems in another. In order to create a balanced strategy that encompasses sales, service CRM and marketing, Dealer-FX looks at the big-picture for a long-term game plan you can stick to.

If you would like to learn more about the success you can achieve with Dealer-FX's retail consultants, contact us today.