Customer Touch & Integrated Fulfillment « Services

There are many possible touch points your dealership can utilize to get your message in front of customers. Considering it’s more expensive to gain a new customer than to retain one, you can’t afford defection due to a poor customer experience. Dealer-FX can help you develop an integrated strategy that engages customers at all levels: Digital, print, calls, SMS and social media.

Prepare for Personalization
Consumers often receive up to 10 pieces of advertising in any given day. Your best option for making the right impression and standing out is delivering a personalized message. Dealer-FX’s proven business technology and strategic print partnerships give the power to present personalized email and direct mail while keeping you ahead of the curve.

Hitting the Target
To have a complete marketing game plan, your dealership not only needs to reach the right person, but reach them with the right message at the right time. Our detailed reporting systems and CRM integration systems allow us to segment your customer data to make sure your message gets through at the right time every time.

Follow-up with Frequency
Keeping a customer throughout the duration of the Customer Lifecycle represents significant service revenue, referrals and repeat sales. Staying in touch after they’ve left your dealership is the key to a positive customer experience. Dealer-FX, along with its full-service North American contact center, can keep your customers engaged – especially when your dealership team doesn’t have time for regular contact.

Fulfillment
Our multilingual team of automotive professionals can coordinate both inbound and outbound contact campaigns, as well as high capacity static or fully-personalized print jobs. Whether you are looking to outsource direct mailing requirements or deploy a BDC for your dealership without the high startup costs, Dealer-FX has the solution for you.

Online: A Relationship of Convenience
The Internet provides your customers with an incredible opportunity to interact with your dealership at any time that is convenient for them. Leverage this powerful medium and Dealer-FX will help you implement and measure web, email and social media campaigns that engage your customers and prospects.

Contact us today for more information.