Retention-FX « Solutions

While it’s widely known that it requires more marketing dollars to acquire new business than retain your current customers, many dealerships still neglect an integrated customer retention strategy. Dealer-FX’s retention solutions aim to keep your customers engaged throughout the sales and service lifecycle as well as win back potentially lost customers.

Employing professional and consistent branding in addition to sophisticated segmentation and targeting strategies, the Retention-FX program is comprised of:

Integrated Service Retention - Utilize customized print and electronic communication to send service reminders and special offers, as well as a live call to determine reasons for customer defection.

Lost Customer Reactivation - Bring back lost or inactive customers or identify reasons for defection with an integrated reactivation strategy.

Fixed Retention (Detailed Analytics) - Have one of Dealer-FX’s fixed operations experts completely review your service drive and deliver a thorough report of the findings.

Visit each dedicated page for more details, or contact us today for more information.