« Retention-FX

Integrated Service Retention

It’s one thing to sell a customer a new or used vehicle. It’s another to keep that customer satisfied with your dealership and returning for all of that vehicle’s regular maintenance and repairs. Dealer-FX’s Service Retention tools integrate with your DMS and existing processes to deliver timely, targeted and compelling messages to your customers in a way that maximizes your ROI. These tools include:

» Segmenting your existing data into manageable and measurable groups

» Designing and developing your specific, customized and personalized retention message
» for each customer segment

» Deploying your personalized Sales Thank You and Service Welcome messages electronically
» or via direct mail

» Programmatically communicating the right message at the right time with all of your customers
» to remind them to visit your dealership in advance of their next scheduled service visit

» Identifying reasons for customer defection so that you can take steps to keep your
» potentially lost customers

All of Dealer-FX’s Service Retention tools come with access to our detailed reporting portal, and can be used as stand-alone applications or in conjunction with our VIN-Specific Maintenance Menu.

For more information or an online demonstration, contact us today.