
ServiceMastery™
- Increase RO count
- Significantly improve CSI and retention
- Develop strong client loyalty
- Drive higher revenue and profitability
The Blueprint ServiceMastery™ program features specialized tools to ensure your agent team performs to its peak potential:

“Blueprint is a great story for us here at Manhattan Beach Toyota. First, the hard fact – one of our main initial goals was to be in the top 10 for TLE. Today, we are #2 of 76. In 2022, we experienced a 6% increase in total RO dollars YOY. More importantly, the Blueprint team provided the needed training, direction and support to our Service Client Care Center Manager, allowing her to elevate the BDC and her career to the next level. Sure, the total solution is about building and maintaining processes that achieve results in Service, but Blueprint is also about people.”
Brad Sperber
General Manager – Manhattan Beach Toyota

CallRater
Monitors, tracks and measures call handling and performance to ensure consistent maximizing of revenue opportunities.

BDC Accelerator
Ultra-fast power dialer leaves perfect pre-recorded custom voicemail, speeding the move to next outbound call.

KnowledgeDrive
The industry’s only knowledge-based software featuring hundreds of answers to common FAQs for confident appointment booking.