• TRAINING
    & SUPPORT
    WORTH BRAGGING ABOUT
Total Process Consulting & Support

Dealerships are complex businesses. Deploying technology solutions within a dealership requires a comprehensive approach to installation, process consulting and support. We’ve done it more than 2,500 times, continually refining our recipe for success. Our process begins with a comprehensive assessment, followed by a thorough onsite installation and process consulting program. Our process consultants spend days ensuring the system is fully operational and work closely with all key dealership staff until they’re comfortable and proficient with it.

Total Process Consulting and Support represents our unwavering commitment to our clients’ success. It consists of our proprietary methods, monitoring systems and a maniacally dedicated team of professionals that are simply the best in the business.

Process Consulting To Brag About

With more than 2,500 deployments to our credit, we’ve gotten pretty good at this.

Our Customers Love Our Process Consulting
Total Process Consulting
99%
99%* of our clients are Satisfied or Very Satisfied with our process consulting.
Dealer-FX Process Consultant Performance
99%
99%* of our clients are Very Satisfied with our process consultants.

* Based on 315 responses received in post-deployment surveys conducted.

You Have Our Full Support

Ongoing support may not be what drives your decision to partner with a technology vendor but it can often determine the success or failure of a deployment. Our support team works side-by-side with our process consultants and your team to ensure all issues are quickly resolved. We track every issue, how quickly it’s both addressed and resolved, and we’re constantly tuning our systems to improve effectiveness.

No matter your question or issue, we’re here to support you.

9 of 10 calls are answered in 20 seconds or less
4 of 5 issues are resolved
on the first call
1 day is the average time to close incident tickets
Our Clients Say It Best

We carefully survey employees and management at each client dealership and give them an opportunity to tell us about their experience. Here’s a sample of that feedback.

More Than Impressed
For any dealer who is struggling with customer service and is not using a platform such as this, I would definitely recommend Dealer-FX.”
End-to-End Solution
“Since deciding to take the leap into wiADVISOR 3.0 in December of 2018, our service department has finally found the one platform that can accomplish a complete service transaction from appointment all the way through follow-up.”
Tacoma Dodge
Transformational
Nissan Service Workflow Suite from Dealer-FX changed our entire scheduling process. Now, we are better at spacing out the day so we have a more consistent business and we don’t overbook ourselves as much as we used to
Robert Allen Nissan
We Were Impressed
“We were impressed with Dealer-FX’s level of professionalism, planning and proactivity. The initial training and continued support has been excellent.”
Lexus of Oakville
Strong Return on Investment
Here at Nissan of Elizabeth City, Dealer-FX has become an essential part of our process in fixed operations. Using the tablet consistently in the service lane has led to increased customer pay gross, and an increase in our maintenance sales.”
Nissan of Elizabeth City
Huge Impact
“With the MiCAR Program from Dealer-FX, we have seen a huge positive impact from the software on employee process and customer experience. The transparency that comes along with openly forwarding detailed quotes and having a menu style selection for maintenance instills confidence in the customer that they’re getting exactly what they need for their vehicle.
Capital Mitsubishi
The Greatest Tool
“wiADVISOR has had a huge impact on our customer service levels. Our CP Revenue has increased – we are selling more than ever before. Maintenance items that were never presented before (tires, filters, brakes) are easy to present now. It’s the greatest tool we have ever used.”
Bedford Chrysler Dodge Jeep RAM
Powerful Reporting
“The Dealer-FX system has made our advisors and technicians more accountable. The multitude of reports makes it easy to find the holes and deficiencies in our service write-up and recommendation processes.
Nissan of San Juan Capistrano
NEW Dealer-FX Case Studies
Dealers across North America have experienced unprecedented success with Dealer-FX. Explore their stories here.
Ready To Learn More?

We take an extraordinary approach to our clients’ success and this leads to extraordinary results. If you’d like to learn more about how Dealer-FX delivers the best experience to our clients, just reach out or tell us how to reach you.

Get The Training & Support You Deserve

LEARN MORE

Dealer-FX Success StoryDealer-FX

STREAMLINED PROCESSES HELP ST. MARYS CHEVROLET ACHIEVE A 116% INCREASE IN $ PER RO

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About the Dealership St. Marys Chevrolet is a small town dealership with a big focus on supporting their community. Since launching on ONE Platform from Dealer-FX, they have seen a significant increase in hours per RO, dollars per RO,…

SOUTH TRAIL CHRYSLER'S CP SALES GO NORTH BY 25% WITH wiADVISOR

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About the Dealership Calgary-based South Trail Chrysler Dodge Jeep & Ram Superstore treats the needs of each individual customer with paramount concern. This commitment to excellence earned them the “Consumer Choice Award” in…
Bill Korum's Puyallup NissanDealer-FX

BILL KORUM’S PUYALLUP NISSAN INCREASES CUSTOMER PAY REVENUE WITH NISSAN SWS FROM DEALER-FX

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https://youtu.be/Z8glLcKvhxo When looking for a technology solution capable of transforming every part of the department, Puyallup Nissan chose Dealer-FX and the platform has generated impressive results. Continue reading the full…
TOYOTA SOUTH ATLANTADealer-FX

FOCUSING ON GUEST EXPERIENCE HAS REVENUE AND RETENTION GOING NORTH FOR TOYOTA SOUTH ATLANTA

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About the Dealership Toyota South Atlanta is a family-owned and operated dealership that has won the Consumers Choice Award for seven years in a row! They believe in making great customer service a priority and it’s paying off in…
Dealer-FX Success StoryDealer-FX

IN THE FIRST YEAR, FRIENDLY KIA NEARLY DOUBLES AVERAGE $ SOLD DURING CHECK-IN

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About the Dealership Friendly Kia has served New Port Richey with care and compassion since 1998. They believe in being honest, upfront, and providing the same level of exceptional service to all customers. Results Friendly…
Dealer Success StoryDealer-FX

VAN HORN DODGE CONTINUES TO BUILD ON THEIR SUCCESS WITH wiADVISOR 3.0

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About the Dealership Since 1966, Van Horn Dodge has remained Wisconsin’s premier family-owned and operated Dealership. Today, they have 15 locations throughout Wisconsin and Iowa. Their mission is simple: “Empower People. Amaze Customers.”…
South Dade Toyota Success StoryDealer-FX

HIGH UTILIZATION PAYS HIGH DIVIDENDS FOR SOUTH DADE TOYOTA

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About the Dealership South Dade Toyota is owned by two families that have been in the automotive industry for over 85 years and three generations. They treat employees and customers like they are part of their extended family. Results South…
Bellingham Nissan Success StoryDealer-FX

POST INSPECTION RECOMMENDATIONS RESULT IN A 36% INCREASE IN ADDITIONAL SERVICE REQUEST DOLLARS SOLD

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About the Dealership Bellingham Nissan believes in building a strong community by supporting local charities in the Bellingham, WA area. Before going live on the Nissan SWS Program from Dealer-FX, they were using paper forms and their…
Serra Gardendale KiaDealer-FX

DEALER-FX TOOLS, TECHNOLOGY AND SYSTEMS ALMOST DOUBLED OUR CUSTOMER PAY HOURS PER R.O.

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About the Dealership Serra Gardendale Kia is committed to doing "Whatever It Takes" in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term…
Red Deer Mitsubishi - MiCARDealer-FX

RED DEER MITSUBISHI COMBINES MiCAR ONE PLATFORM AND DEDICATION TO CUSTOMER SERVICE TO ACHIEVE RESULTS

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About the Dealership Red Deer Mitsubishi aims to be the best service provider in the industry, aiming to exceed customer expectations for service, quality, and value. They also believe that when you treat people right, they will return.…
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