To help you effectively and efficiently run your service department while abiding by social distancing rules, Dealer-FX has developed a number of initiatives to help you optimize ONE Platform to specifically address the concerns and needs surrounding COVID-19.
- We have built a template library of effective COVID-19 related Marketing campaigns that you can enable through Customer Connect. Our team will assist you in selecting and personalizing campaigns, and configure the set-up on your behalf. We will continue to add to this library and will make this service available to you at no charge from April to June.
- We understand there may be confusion and concern as to how you can effectively run your service operations in a time of social distancing. We have developed best practices that touch nearly all aspects of our platform and will walk you through exactly how to modify or change system configurations to adapt to social distancing requirements.
- Tools such as Appointment Manager, Digital MPI and Customer Connect are designed to, or can be easily modified, to reduce physical contact with and between customers and amongst employees. Let us show you how some simple changes in your system or processes can relieve some of the anxiety you may be experiencing during this time.
Contact your Dealer-FX trainer or regional manager to assist you with any of these services.
In addition, you’ll be receiving email updates with invitations to webinars, and tips and best practices you can implement in your dealership immediately to adapt to this challenging situation.
Follow our social media channels for additional suggestions and the most current information during this rapidly changing time.
Our primary focus remains to support you as your dealership reacts to the crisis. Our teams are working remotely and are available to assist you.