311, 2023

Is AI customer service the right strategy for dealerships?

November 3rd, 2023|

Is AI customer service right for dealerships?Machine efficiency can be no match for the human touch. Artificial Intelligence. Unless you are currently residing under a rock, you’ve heard of it. One of the industries boasting the fastest adoption rates is customer ...

Service lane software: Only as good as the people behind it.

By |June 30th, 2023|

Service lane software: It's only as good as the people behind it. Why support and training is a critical purchase criteria. After months of leafing through promotional materials and digesting endless demos, you’ve finally selected an exciting new service lane software ...

Personalized marketing: How to overcome challenges to win revenue & retention

By |May 30th, 2023|

Personalized marketing: How to overcome challenges to win revenue & retention. Personalized marketing is the buzzword of the day. For good reason. Ecommerce powerhouses like Amazon and Netflix exposed its virtues to a massive, pandemic-fueled online audience. It’s no longer a ...

There’s no mystery to customer retention marketing.

By |March 20th, 2023|

There's no mystery to customer retention marketing.  The Lifecycle approach is the best way to build relationships. For most products, your relationship with the brand ends with the purchase. A new vehicle, however, requires regular maintenance, updates and more. Every purchase ...

Discover why thousands of dealers have chosen Dealer-FX:

Higher CSI Score**
Additional FRM Booked with Online Scheduler**
Increase in CP $ per RO*
Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers.
**J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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