Dealer-FX’s Experience package was recently launched with two goals in mind:  Making appointment scheduling and service check-in easy for the vehicle owner, and enabling simple appointment management and customer communication for the dealership. We sat down for a Q&A session with our Chief Technology Officer, Alan Fong, to get his thoughts on how this new […]

Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve  Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI:  Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]

Recently, Dealer-FX CEO, Bill Lucchini, sat down with CBT News to discuss what he is currently seeing in the automotive market, and how Dealer-FX has responded since the start of the COVID-19 pandemic. The pair also tackle how Dealer-FX is helping dealers as they re-open for business. Watch now! What’s New Everything you need to […]

Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction. Service Dashboard allows you to:  Effortlessly communicate with the […]

Essential Tools to Deliver an Exceptional Customer Experience During and Post COVID-19. Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, announced the launch of Experience today, a new offering that makes appointment scheduling and service check-in easy for the vehicle owner while making appointment management and customer communication simple […]