Service Advisors Tell the What Sell the Why - Dealer-FX

Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.

One of the benefits of being in the auto business is, well, being in the auto business. Let’s face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.

Creating a Best-Ever Service Experience for Today. and Tomorrow

Quick: What’s simple to do, difficult to master, but critical to your service business? The “Holy Grail” of your service department is the art of appointment setting, because getting people to make an appointment is the first and most important step toward service success.

Think Forward-Dealer-FX

What happens when you give technicians multiple layers of valuable information — right at their fingertips — and right when they need it during an inspection?

One of the benefits of being in the auto business is, well, being in the auto business. Let’s face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.

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