Entries by Dennis Welsh

CAR CANDY: 2020 CANADIAN INTERNATIONAL AUTOSHOW

More than 1,000 vehicles, including exotic concepts, rare classics and wild supercars were on display this month at the 2020 Canadian International AutoShow, here are a few that caught our eye. Hyundai Vision T Plug-in Hybrid SUV Concept Jeep Gladiator Mojave BMW Vision M Concept Genesis GV80 Bugatti La Voiture Noire The Real Star of […]

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HIGHLIGHTS FROM NADA2020

It was another successful year at NADA for the Dealer-FX Team! We met a lot of new friends and had time to nourish and strengthen existing relationships. Dealers and our OEM Partners were excited to hear about our latest solutions, Customer Self Check-In and Total Service Marketing and our new partnership with Kia Motors America. […]

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5 WAYS TO WIN AT CUSTOMER SERVICE IN THE DIGITAL AGE

Is your dealership ready to offer the same digital customer experience companies such as Uber, Amazon, and Starbucks provide? Join Greg Dryden, Vice President of Client Optimization at Dealer-FX, for an informative webinar. He will outline the benefits of delivering a digital customer experience and simple ways you can start transforming your service department today. […]

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DISCOVER THE POWER OF ONE PLATFORM AT NADA2020

ONE Team | ONE Goal | ONE Platform GROWTH: ONE Platform brings more service business into your dealership and provides more opportunity for revenue and growth. EFFICIENCY: ONE Platform drives efficiency and increases capacity so you get more out of every resource in your service department. RETENTION: ONE Platform creates a great customer experience which […]

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DEALER-FX NAMED AN APPROVED PARTNER FOR KIA MOTORS AMERICA SERVICE LANE TECHNOLOGY

ONE Platform Will Accelerate the Digital Transformation of Kia Dealers across America. Dealer-FX, the leader in digital transformation and customer experience management for automotive retailers and OEMs, today announced that they have been named an approved partner for Kia Motors America’s Service Lane Technology program.  By adopting Dealer-FX’s ONE Platform, Kia dealerships across the United […]

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VAN HORN DODGE CONTINUES TO BUILD ON THEIR SUCCESS WITH wiADVISOR 3.0

About the Dealership Since 1966, Van Horn Dodge has remained Wisconsin’s premier family-owned and operated Dealership. Today, they have 15 locations throughout Wisconsin and Iowa. Their mission is simple: “Empower People. Amaze Customers.” They believe that car shopping and service experience should be easy, straightforward and hassle-free.  Results Van Horn Dodge was an early adopter […]

INCREASING REPAIR APPROVALS IS NOW SIMPLY A CLICK AWAY

Recently while traveling, I spoke with a gentleman who told me his wife no longer wanted to service with her usual dealership. Why? The service department did not have the technology to electronically send inspection results and recommendations. She has neither the time nor the desire to review them over a phone call. She decided […]

HIGH UTILIZATION PAYS HIGH DIVIDENDS FOR SOUTH DADE TOYOTA

About the Dealership South Dade Toyota is owned by two families that have been in the automotive industry for over 85 years and three generations. They treat employees and customers like they are part of their extended family. Results South Dade’s high utilization of the Toyota Service Technologies program has helped them achieve 48% Maintenance […]