Entries by Dennis Welsh

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SOUTH TRAIL CHRYSLER’S CP SALES GO NORTH BY 25% WITH wiADVISOR

About the Dealership Calgary-based South Trail Chrysler Dodge Jeep & Ram Superstore treats the needs of each individual customer with paramount concern. This commitment to excellence earned them the “Consumer Choice Award” in 2019 for Southern Alberta. They opened their doors on February 1st, 2016 and implemented the wiADVISOR Program in 2018. Results wiADVISOR has […]

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WEBINAR: MAXIMIZE YOUR ROI WITH TOTAL SERVICE MARKETING

What is the ROI on your service marketing efforts? Now is the time to capitalize on all revenue opportunities. If you aren’t following up with every customer that declines services, misses appointments, is overdue for service, or is not returning for service, you are losing out. FREE WEBINAR: Tuesday, June 23, 2020 at 2:00 PM EST […]

5 BEST PRACTICES TO MASTER APPOINTMENT SETTING

Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According to a J.D. Power Customer Service Index […]

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INTRODUCING THE NEW DEALER-FX LEARNING ACADEMY

During this unprecedented time, Dealer-FX is committed to providing our dealers with the support, tools, and resources that they need to be successful. That is why we are pleased to announce the launch of the new and improved Dealer-FX Learning Academy. With the rapidly evolving challenges that your business is facing, it’s more important than […]

IS YOUR DEALERSHIP READY TO MEET THE DEMANDS OF OPERATING IN A POST-COVID-19 ENVIRONMENT?

FREE WEBINAR Learn how Dealer-FX can support your dealership in driving service operation efficiency while delivering an exceptional customer experience. Join Steve Miner, Senior Director of Sales, as he shares how Dealer-FX can support your dealership through this transition. THERE ARE TWO SESSIONS – REGISTER TODAY With essential solutions designed to meet the needs of […]

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RE-INVENTING AUTOMOTIVE SOFTWARE IN TODAY’S CHALLENGING ENVIRONMENT: A Q&A WITH DEALER-FX CTO, ALAN FONG

Dealer-FX’s Experience package was recently launched with two goals in mind:  Making appointment scheduling and service check-in easy for the vehicle owner, and enabling simple appointment management and customer communication for the dealership. We sat down for a Q&A session with our Chief Technology Officer, Alan Fong, to get his thoughts on how this new […]

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TEXTING MPI RESULTS WILL HELP YOUR DEALERSHIP ADHERE TO COVID-19 REGULATIONS

Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve  Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI:  Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]

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SERVICE DASHBOARD CAN HELP YOUR DEALERSHIP NAVIGATE COVID-19

Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction. Service Dashboard allows you to:  Effortlessly communicate with the […]