Entries by Dennis Welsh

INCREASING REPAIR APPROVALS IS NOW SIMPLY A CLICK AWAY

Recently while traveling, I spoke with a gentleman who told me his wife no longer wanted to service with her usual dealership. Why? The service department did not have the technology to electronically send inspection results and recommendations. She has neither the time nor the desire to review them over a phone call. She decided […]

HIGH UTILIZATION PAYS HIGH DIVIDENDS FOR SOUTH DADE TOYOTA

About the Dealership South Dade Toyota is owned by two families that have been in the automotive industry for over 85 years and three generations. They treat employees and customers like they are part of their extended family. Results South Dade’s high utilization of the Toyota Service Technologies program has helped them achieve 48% Maintenance […]

DISCOVER THE POWER OF ONE AT NADA 2020

ONE Platform from Dealer-FX will drive the digital transformation of your service department and give your employees the tools they need to satisfy customers and increase profits. The Dealer-FX Team will be at the NADA 2020 Expo in Las Vegas, February 15-17, 2020, in booth #545C to demonstrate the POWER of ONE Platform to OEMs […]

POST INSPECTION RECOMMENDATIONS RESULT IN A 36% INCREASE IN ADDITIONAL SERVICE REQUEST DOLLARS SOLD

About the Dealership Bellingham Nissan believes in building a strong community by supporting local charities in the Bellingham, WA area. Before going live on the Nissan SWS Program from Dealer-FX, they were using paper forms and their DMS.  Results Since launching on the program, Bellingham Nissan has seen an increase across all KPIs, including 41% […]

AUTOMOTIVE TECH ROUND-UP: CES IS FUTURE-FOCUSED

The 2020 Consumer Electronics Show (CES) in Las Vegas is quickly approaching. It has always been the nerve center of digital innovation, but the show is quickly becoming one of the largest automotive shows in the world. Audi, Toyota, Hyundai, Nissan are just some of the automakers that are exhibiting at CES this year. Here […]

RED DEER MITSUBISHI COMBINES MiCAR ONE PLATFORM AND DEDICATION TO CUSTOMER SERVICE TO ACHIEVE RESULTS

About the Dealership Red Deer Mitsubishi aims to be the best service provider in the industry, aiming to exceed customer expectations for service, quality, and value. They also believe that when you treat people right, they will return. Their results prove that this philosophy is working. Results Since migrating to the full MiCAR ONE Platform […]

CAR CANDY: 2019 TOKYO MOTOR SHOW

Whether you are looking for electric cars, sports cars or something completely new, the Tokyo Motor show has it all. This year, the theme of the Tokyo Motor Show is “OPEN FUTURE” – representing the endless possibilities that mobility will bring to the automotive industry. Here are some of the cars expected to debut at […]