Entries by Dennis Welsh

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RE-INVENTING AUTOMOTIVE SOFTWARE IN TODAY’S CHALLENGING ENVIRONMENT: A Q&A WITH DEALER-FX CTO, ALAN FONG

Dealer-FX’s Experience package was recently launched with two goals in mind:  Making appointment scheduling and service check-in easy for the vehicle owner, and enabling simple appointment management and customer communication for the dealership. We sat down for a Q&A session with our Chief Technology Officer, Alan Fong, to get his thoughts on how this new […]

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TEXTING MPI RESULTS WILL HELP YOUR DEALERSHIP ADHERE TO COVID-19 REGULATIONS

Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve  Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI:  Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]

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SERVICE DASHBOARD CAN HELP YOUR DEALERSHIP NAVIGATE COVID-19

Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction. Service Dashboard allows you to:  Effortlessly communicate with the […]

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DEALER-FX LAUNCHES EXPERIENCE

Essential Tools to Deliver an Exceptional Customer Experience During and Post COVID-19. Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, announced the launch of Experience today, a new offering that makes appointment scheduling and service check-in easy for the vehicle owner while making appointment management and customer communication simple […]

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RISING TO THE CHALLENGE

A Fixed Ops Guide to Beating COVID-19 When times are tough, resilient dealers rely on fixed operations to get them through. It’s a fundamental precept of our business and one we all know well. Through war, terrorist attack and market collapse, fixed ops has kept the lights on and the automotive industry thriving. But this […]

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DEALER-FX ANNOUNCES MOBILE CHECK-IN FOR SERVICE

Innovative Solution Provides Dealers and Their Customers with a Safe and Contactless Check-in Alternative Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, today announced the launch of Mobile Check-In, a contactless check-in application that enables physical distancing.  The application makes the safety of dealership employees and customers a top […]

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COVID-19: MOVING FORWARD

Automate COVID-19 Communications with Customer Connect Customer Connect is a CRM built for dealers that helps you provide quick and easy COVID-19 updates to your customers with pre-built templates for text and email campaigns. It is a web-based application that gives your employees the ability to work remotely during this challenging time. While it’s not […]

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COVID-19: MOVING FORWARD

Learn How ONE Platform Can Help Your Dealership Navigate COVID-19 During this challenging time, you can be confident that Dealer-FX will continue to deliver the support and commitment you have come to expect. Keeping the safety of your customers and employees top of mind, ONE Platform offers many tools that provide a safe, no-touch service […]

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COVID-19: UPDATE FROM DEALER-FX

The world has changed over the past few weeks and, with each new day, the impact of the COVID-19 (Coronavirus) pandemic continues to grow. These are unprecedented times, and we are all impacted both directly and indirectly by this dynamic situation. As organizations across the automotive industry and beyond are evaluating their response to COVID-19, […]