ONE Team | ONE Goal | ONE Platform

GROWTH: ONE Platform brings more service business into your dealership and provides more opportunity for revenue and growth.

EFFICIENCY: ONE Platform drives efficiency and increases capacity so you get more out of every resource in your service department.

RETENTION: ONE Platform creates a great customer experience which translates into improved CSI scores and repeat business.

ONE Vendor. ONE Complete Solution.

Every aspect and touchpoint in a customer’s service lifecycle is captured in one end-to-end solution. Each application was designed and developed in collaboration with our customers, partners and team members to work seamlessly together. With only one provider to deal with, we make things easier for you. That’s the Power of ONE.

CBT News Interview: The POWER of ONE Platform to Drive Growth and Revenue for Dealers

NEW at NADA2020

Be sure to stop by the Dealer-FX Booth (545C) at NADA2020 to see what’s new: 

  • Customer Self Check-In: Give your customers the option to make their service visit even more convenient with Customer Self Check-In. Available through both a mobile device or in-store, Self Check-In helps drive efficiency in the service lane during peak times and enhances the after-hours drop off experience.
  • Total Service Marketing: Take Customer Connect to the next level when you add Total Service Marketing. A digital marketing specialist will design a strategy and campaigns that are proven to improve open rates, increase online service scheduling utilization and grow revenue generated from marketing efforts. Leverage Dealer-FX data to deliver professional, timely and relevant marketing messages.

The Dealer-FX Team will be at the NADA2020 Expo in Las Vegas, February 15-17, 2020, in booth #545C to demonstrate the POWER of ONE Platform to OEMs and dealers.

About the Dealership

Friendly Kia has served New Port Richey with care and compassion since 1998. They believe in being honest, upfront, and providing the same level of exceptional service to all customers.


Friendly Kia signed up for ONE Platform in February 2019. Since then, they have seen very strong results, including a 43% increase in Average Dollar Sold During Check-in.

From the Dealership

“ONE Platform by Dealer-FX has helped raise our level of consistency and professionalism. Our customers love it and we can see we are now appealing to a younger market.”

John Schmidt, Service Director, Friendly Kia, New Port Richey, FL

Given the profound change to our service process, training is really important.I’m happy to report the trainers are the best I have ever worked with! 

The greatest benefit we have seen would have to be the ability to present VIN-specific services which have had a direct impact on our CP Dollars per RO. In addition, the ability to take pictures of prior damage during the walkaround is amazing and has saved us money on several occasions.

John Schmidt, Service Director
Friendly Kia, New Port Richey, FL

“The communications from the Dealer-FX Total Service Marketing Team are second to none. We have used competitive products in the past and none of them offers what Dealer-FX does. They provide a more flexible program, better reporting and they deliver a level of service that we have never seen before. I would highly recommend Dealer-FX to another dealer.” 

Tyler Holt, Internet Marketing Director 
Friendly Kia, New Port Richey, FL

What’s Next?

Dealer-FX will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. Get in touch to experience a live demo today!

ONE Platform Will Accelerate the Digital Transformation of Kia Dealers across America.

Dealer-FX, the leader in digital transformation and customer experience management for automotive retailers and OEMs, today announced that they have been named an approved partner for Kia Motors America’s Service Lane Technology program. 

By adopting Dealer-FX’s ONE Platform, Kia dealerships across the United States can deliver the industry’s best digital service experience for their customers. The platform will be enhanced with the integration of Kia data, third-party technology providers and 23 of the leading DMS providers.

“This is a great opportunity for Dealer-FX and we are excited to build strong and successful partnerships with Kia dealers,” said Dealer-FX CEO, Bill Lucchini. “With more than 2,500 dealer clients, we know ONE Platform will significantly improve parts sales, CSI scores and customer retention while providing Kia customers with a transparent, digital service experience.” 

For automotive dealers looking to drive efficiency, growth and retention, Dealer-FX provides cloud-based applications which, when combined, provide an end-to-end solution that streamlines service operations, increases fixed operations profitability and delivers an enhanced customer experience. Leveraging advanced third-party and OEM integrations and AI-driven data, the Dealer-FX ONE Platform significantly improves dealership processes and CSI.

The Dealer-FX Team will be at NADA2020 in Las Vegas, February 15-17 and invites Kia dealers to experience a demonstration of the power of ONE Platform.

About Dealer-FX

Dealer-FX is transforming how automotive retailers manage their service operations and how they interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency and trust to consumers. From service scheduling to vehicle write-up, through to delivery, the Dealer-FX ONE Platform helps dealerships increase efficiency, profitability, retention and brand loyalty.

Dealer-FX is the exclusive, or preferred service technology provider for many leading OEMs including FCA, Nissan, Infiniti, Toyota, Lexus, Mitsubishi, Audi, GM, Kia and Hyundai in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON, and is backed by the strength and resources of HGGC.

Dealer-FX Contact: 

Dennis Welsh, Director of Marketing
(877) 493-0039 x216

About the Dealership

Since 1966, Van Horn Dodge has remained Wisconsin’s premier family-owned and operated Dealership. Today, they have 15 locations throughout Wisconsin and Iowa. Their mission is simple: “Empower People. Amaze Customers.” They believe that car shopping and service experience should be easy, straightforward and hassle-free. 


Dealer Success

Van Horn Dodge was an early adopter of the wiADVISOR Program, signing up in 2013. Since upgrading to wiADVISOR 3.0 in April 2018, they have continued to build on their strong results.

From the Dealership

“wiADVISOR 3.0’s Appointment Manager has saved us over $1,000 per month compared to our previous provider.”

 Marc Shuman, Service Manager, Van Horn Dodge, Plymouth, WI

“wiADVISOR is easy to use. It makes our day smoother and we have increased our appointments as well as shop hours. My BDC department loves using Customer Connect as it is so easy and user-friendly. I look forward to the continued success and advancements of wiADVISOR 3.0.”

Marc Shuman, Service Manager
Van Horn Dodge, Plymouth, WI

“As a new Service Advisor, the overall ease of wiADVISOR 3.0 makes it easy to communicate and work with my clients. Estimates are easy to complete and get approved. Overall it’s a great, efficient tool that helps my day go a lot better.”

Derrick Adleman, Service Advisor
 Van Horn Dodge, Plymouth, WI

What’s Next?

wiADVISOR will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. Get in touch to experience a live demo today!

Recently while traveling, I spoke with a gentleman who told me his wife no longer wanted to service with her usual dealership. Why? The service department did not have the technology to electronically send inspection results and recommendations. She has neither the time nor the desire to review them over a phone call. She decided to take her business to a dealership that sends MPI results and recommendations directly to her mobile device. This dealership understood the advantage of communicating with customers digitally and according to their preferences.

Why is a digital service drive important?

There are three main reasons:

  1. Many of today’s customers are accustomed to a digital experience with businesses they interact with.
  2. Customers don’t feel a “sales” pressure when they are able to review their inspection results on their device, on their own time, and without an Advisor waiting for an immediate answer, either on the phone or in-person.
  3. You can build trust with customers by being transparent and letting them see pictures and prices of the recommendations being made.

“Seeing is believing” and “A picture is worth a thousand words” are a couple of quotes that come to mind when we consider how powerful being able to visualize something is for customers. Human nature suggests that we believe what we see and are skeptical about what we don’t see. Giving customers the ability to see what a technician sees by sending images of their findings is essential for building trust.

Customers get additional comfort by taking their time to review and process information. By sending inspection results digitally, we give them a less intrusive method to review, research, and potentially share the details with others.

Digital MPI

The power of a digital MPI tool is also supported by its method of delivery. For many customers, texting is likely the most effective way to communicate with them. Why? Unlike emails, text messages won’t get lost in a Spam folder. According to a Dynmark report, open rates for text messages are 98%, compared to a 20-30% open rate for email. In addition, eMarketer reported that adult consumers spend an average of 3 hours and 35 minutes per day on mobile devices. For customers, a short and concise text message takes almost no time to read and comprehend. It’s also easy to use, allowing live links that open mobile webpages.

Not only are you creating more credibility by presenting inspection information to your customers, but you’re also delivering the exceptional and efficient digital experience they get on a daily basis with so many other businesses they deal with. We order tickets, pay bills, arrange rides, and even order coffee from smartphones in the palms of our hands. With digital MPI results, you give customers the ability to review, and accept or decline recommendations at their fingertips.

How do you start changing the way you interact with your customers?

Here are some simple steps to make sending inspections and recommendations digitally the “new normal” for your dealership:

  1. Educate your customers: Let customers know during the write-up that you will send their inspection results by text message, and what they can expect when it comes. Show them an actual example text. Explain the steps for what they need to complete on their end, how to approve and decline work, and what their options are if they have questions or need to communicate with the service department.
  2. Send the MPI results every time – even if the customer is on-site: Consistency is key to achieving an exceptional customer experience. Sending digital inspection results each and every time establishes a process they can expect whenever they service at your dealership. If the customer is waiting at the dealership, this is an opportunity to showcase the tool and ensure they understand how to use technology if they are off-site in the future.
  3. Follow up on sent inspections: Keep an eye out for inspections that customers have not responded to. In these cases, a phone call to check in (after a reasonable period of time) is a good idea. You can check with them to see if they received their text and give them an opportunity to ask questions. This helps with customer satisfaction and the throughput within your shop. For the customers that do respond, let them know via text that their response was received and you are proceeding with the work on their vehicle. This helps build trust with the customer and keeps your Advisor engaged with this method of communicating.

Increase Customer Pay Revenue with Digital MPI

When reviewing the analytics, one OEM has found that sending digital MPI results increases the Dollars per Customer Pay Repair Order by an average of $156 compared to a standard MPI process. In addition, there is a 10% increase in services approved when inspection results and recommendations are sent digitally. Having a higher approval rate on recommended work allows Technicians to obtain more hours while working on fewer cars. That increases efficiency and reduces wasted time moving cars in and out of the shop. There is no reason to think that these results couldn’t be achieved for all OEMs.

As a Service Manager or Advisor, your goal is to present the inspection results and sell the hours. There is a limited number of hours to sell each day and once they are gone, you can’t get them back. To sell those hours, provide customers with clear, concise, and transparent information and do it via text – the way customers today want. 

Are you prepared to deliver the digital experience more and more customers expect?

The time to embrace a digital service department is already here. Your customers likely already want the option of reviewing and approving inspection results on their smartphone. When you consider that the wife of the gentleman I met switched to a dealership that could offer a digital service experience, are you willing to risk customer defections because you aren’t ready to adopt the technology?

By Ridge McCoy, Regional Manager, Dealer-FX

What’s Next?

The Dealer-FX Team will be at the NADA 2020 Expo in Las Vegas, February 15-17, 2020, in booth #545C to demonstrate the POWER of ONE Platform to OEMs and dealers.


NADA 2020
DEALER-FX | Booth 545C
February 15-17, 2020 | Las Vegas, NV

The 2020 Consumer Electronics Show (CES) in Las Vegas is quickly approaching. It has always been the nerve center of digital innovation, but the show is quickly becoming one of the largest automotive shows in the world. Audi, Toyota, Hyundai, Nissan are just some of the automakers that are exhibiting at CES this year. Here are some of the exciting topics that will be presented at CES 2020.

Connectivity: The Secret Sauce for Vehicle Automation

Automation in transportation has the potential to improve quality of life, reduce crashes and fatalities, and enhance the mobility and independence of millions. But with so many new entrants in the automated vehicle space, how do we ensure the safe introduction of the technology on our roads? Join the U.S. Department of Transportation and industry leaders as they discuss the intersection between connectivity and vehicle automation.

Partnerships Drive Innovation for Autonomous Vehicles

Designing, testing and manufacturing a new vehicle is expensive. CEOs don’t get to make many $3 billion bets. Some companies are seeking to minimize their risks by partnering with others. Hear why leading innovators are joining forces to develop autonomous vehicle solutions.

Vehicle Technology at CES

CES will put you in the center of the latest advancements in vehicle technology. See the latest and greatest on self-driving vehicles, concept cars, and connect vehicles.

Explore CES


New Partnerships Drive the Future

As automakers prepare for the future of mobility, they are investing in and partnering with technology and mobility-focused startups. This allows them to rapidly to expand their knowledge, capability and expertise to remain relevant in an industry on the verge of massive transformation.

GM, Toyota, Hyundai, VW, Ford, and BMW have all recently partnered with startups to stay competitive in an ever-changing industry. According to Crunchbase News, the focus of these partnerships is on self-driving and electric vehicles, and ride-hailing services.

Future-Focused Automakers Partnering with Startups


Consumer Demand is Changing

How consumers interact with technology is impacting how manufacturers evolve their vehicles. Automakers are reimagining the interior of their vehicles to enhance the experience with larger built-in touch screens, smart features, immersive infotainment, and virtual assistants.

Kia, Audi and Honda are not only trying to meet today’s consumer demands but also endeavoring to anticipate the future needs of consumers.

New Ways to Interface with Cars


What’s Next?

Learn how Dealer-FX is driving the future of automotive service. Experience a LIVE DEMO of ONE Platform today.

Whether you are looking for electric cars, sports cars or something completely new, the Tokyo Motor show has it all.

This year, the theme of the Tokyo Motor Show is “OPEN FUTURE” – representing the endless possibilities that mobility will bring to the automotive industry. Here are some of the cars expected to debut at this year’s show.

2021 Toyota Mirai

The 2021 Toyota Mirai is a hydrogen fuel cell car looks a lot more conventional – and a lot prettier than expected.

2020 Mazda e-TPV

Mazda confirmed that it will debut their first electric vehicle at the Tokyo Motor Show – the Mazda e-TPV. It features a 35.5-kWh lithium-ion battery pack with a rotary engine included as a range extender.

Nissan IMk concept

Nissan’s group of IM-branded concept vehicles will expand once again in Tokyo with the introduction of the IMk electric concept, which was shown off before the show looking like a Nissan Cube for a new generation. It’s a tall-but-small upright concept that should offer a serious amount of interior space.

Toyota LQ Concept

The LQ is effectively a facelift of the 2017 Concept-i, an all-electric, self-driving hatchback, with cosmetic changes inside and out. More significantly, though, the technology is upgraded to reflect advancements since its first appearance, with Level 4 autonomy and a realistic new personal assistant designed to create a bond between owner and machine.

Mitsubishi MI-Tech Concept

Mitsubishi’s MI-Tech Concept will primarily serve as a preview of its next plug-in hybrid drivetrain, which swaps the traditional combustion engine for a gas turbine generator.

For more information about the 2019 Tokyo Motor Show, please click here.

What’s Next?

ONE Platform fundamentally improves the customer’s experience through efficiencies in process automation and workforce enablement. It promotes transparency, drives dealership revenue and builds lasting customer relationships. Click here to experience a LIVE demo of ONE Platform.

Some customers are afraid to visit your dealership. From showroom to the service drive, they have anxiety about negotiating, the F&I process, and even the service experience.

Sound familiar? It should. Over the years, the dealership experience has been a much-covered topic. One national survey conducted by Harris Poll found that 52% of Americans feel anxious or uncomfortable when visiting a car dealership. Today, of course, it’s evolved into one of the most important issues dealers face. In fact, multiple studies claim that up to 75% of customers who visit a dealership for service within a 12-month window are likely to return to purchase their next vehicle.

Fact is, the service drive is the central “drive” of the dealership. It’s a recession-proof, consistent profit machine that also helps fill the sales pipeline. What’s more, according to a recent DealerRater/Fixed Ops Journal survey, three out of four vehicle owners “generally prefer getting maintenance and repairs for their cars and trucks at franchised dealerships.” The survey, which polled 16,000 consumers, also found that 81% of owners of luxury-brand vehicles were likely to return for dealership service.

But wait a minute. If people prefer to visit dealer service departments, how exactly are they full of fear at the idea of it?

Help Create Positive Customer Service Anticipation

For starters, it’s fair to speculate that customers are far more apprehensive going into a service appointment than when leaving. Whether it’s a simple rotation or a major interval service, they often don’t know what to expect, how much it will cost or how long it will take. The very idea of automotive service can feel disruptive. The challenge is to shift the customer perception. How does a dealer reduce consumer fear and loathing going into the dealership, and extend the happiness after the sale? This is critical because future dealership revenue streams will depend on how customers feel about going to their local dealership. Here are three simple suggestions:

Help Service Customers Feel Comfortable: Service customers usually start online, scheduling a time to bring their vehicle in for maintenance. So make sure your online scheduling is fully integrated into the service communications so that they’re welcomed by a prepared and friendly service advisor. Your advisors understand the customer profile, priorities, and objectives ahead of time, and are ready for them. You can do this by utilizing existing data, such as VIN and sales information, as well as OEM data about the vehicle. Perhaps most importantly, use digital technology, such as a tablet, to conduct a truly interactive “show and tell” walk-around.

Show Your Expertise: The survey results reflect a need for expertise. Customers simply value the dealer’s knowledge over price discounts from independent shops. Invest in the appropriate certification training classes and renew testing on a consistent basis. Then showcase all that well-earned knowledge in a friendly and consultative way during the inspection. This perspective – this expertise – is why people come to your service drive. Best of all, it’s a win-win: the customer feels empowered by your knowledge and knows that it’s good service advice. The service departments get higher ROs and builds better loyalty.

A Transparent Relationship Always Reduces Apprehension: Each customer touchpoint you have builds data, and provides valuable information about what they want and how to best serve them. It also – if you’re paying attention – reveals their needs, challenges, and lifestyle requirements over time. Do they coach soccer – so a Saturday pickup is impossible? Are they commuters, and will they arrive home after closing? These tidbits or data points personalize the experience and help create connected relationships. Done right, it will build over time to the point where a loyal customer would never even consider going to another shop. But here’s the most important tip of all: make everything transparent, and use technology to do so. Your customers want to know about pricing, standards and service — in advance of coming to the drive. Make it available through digital marketing, and they will make you a consistent stop.

It makes sense that service customers find the process daunting and stressful. Their lives are disrupted, and they often feel that they have very little control over the outcome. By creating an integrated approach between human service and tech-driven efficiency, you can set the stage for a proactive relationship that stays connected long after the warranty has expired.

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. 

September sales decline but SAAR stays steady; the dealership of the future starts with service; 2020 fixed ops trends to consider

If September results are any indication, this year’s new car sales roller coaster is on a pretty steep downward run, thanks to the high price of new cars and the cost of borrowing. According to Automotive News, in fact, virtually every automaker reported declines for the month of September – even Subaru, which had scored positive sales results every month since 2011. They were down 9.4%, but larger automakers saw even deeper losses: Toyota dropped an overall 17%, Ford an estimated 12%, and GM an estimated 10%.

Most analysts blamed the high price of new cars, along with interest rates and the short sales month – Labor Day Weekend sales were counted in August this year. That shift resulted in 10% more August sales, a boost promptly given back with a 12% overall loss in September. Via Automotive News, here’s what Edmunds analysts have to say:

“All year long we’ve been talking about high prices and rising interest rates keeping shoppers on the sidelines, but in the third quarter those pressures eased up just enough to get consumers back in a buying mood. If this momentum continues, we expect a solid finish to the year.”

— Jeremy Acevedo, Edmunds’ senior manager of industry analysis

Indeed, there is a silver lining: first, even with the sales decline, SAAR topped 17 million for the fifth time. And if pricing/interest rate pressure eases into the fourth quarter, dealerships could very well see purchase-ready buyers.

Read the Automotive News article here.

The Dealership of the Future Starts with Service

To hear McKinsey & Company tell it, the practice of selling cars at a dealership is fading away, under pressure of profit erosion and disruptive technologies. In an article entitled “As dramatic disruption comes to automotive showrooms, proactive dealers can benefit greatly” McKinsey & Co. researchers found that dealership profit erosion and competitive forces are already forcing change. Here’s an excerpt:

“Average dealership operating profits plunged from 8.9 percent in 2015 to 1.7 percent in the first half of 2018, while gross profits fell from 3.3 percent to 2.4 percent over the same period. Dealership sentiment is also shifting from optimism to pessimism based on the most recent industry research.”

The article examines sales pressures and the shifting automotive marketplace, including disruptors in the market like Carvana, and third-party digital channels. As a result, they found that successful dealerships in the future will need to get creative and leverage technology to create new profit centers – all while relying on a streamlined and modern version of the service department. Of that, the report is clear: Consumers prefer going to dealership service centers, and millennials do not like to take care of their own vehicles. Here’s what McKinsey says about it:

We also project that the combined “do it for me” maintenance-service and aftermarket-parts profit pool will grow from about $40 billion to between $42 billion and $46 billion in 2030, while franchise service and parts will grow from $54 billion to between $57 billion and $60 billion, due to the growing number of cars on the road and increased parts costs.

The bad news? By 2030, increases in battery electric vehicles will partially offset gains made by service.

Read the McKinsey & Company article here.

2020 Fixed Ops Trends to Consider

If the future looks bright for service drives, the near future – as in next year – looks even better, just as long as managers pay attention to changes in consumer patterns, embrace technology, and focus on customer service. According to an article on, here are a few trends to consider for Q4 2019 – and as we turn toward 2020:

Certified Car Service Dealer-FX

Price Increases: As new car prices go up, so to will used car prices. Per Thinknum Alternative Data: “The average price of a used car for the months of June, July, and August 2019 was right around $22,000, at least $1,000 more than the summer of 2018.” Increases in used vehicle sales and prices generally mean higher reconditioning costs.

Millennials: As millennials continue to settle down into jobs and homes, the one thing they aren’t doing is vehicle service – there just aren’t as many weekend oil changes happening on driveways in the suburbs anymore. For example, an Ally Financial survey showed that millennials and Generation Z paid an average of $2,334 for vehicle maintenance and repairs in the past five years.

 Read the CBTNews article here, and the Auto ReMarketing article here.

What’s Next?

Click here to learn more about Dealer-FX ONE Platform. At Dealer-FX, our mission is to help automotive dealerships transform the customer experience by providing leading-edge marketing services that help to deliver the right message at the right time — via the right digital channel. How can we help you?

There’s no debate – auto shows are great.

The Frankfurt Auto Show may be diminished from its original stature as one of Europe’s major shows, but it’s still an important show for luxury and sports car aficionados.

Perhaps that’s why the Frankfurt Auto Show is special – regardless of how many automakers display their wares. Truth is, as a playground for German luxury performance — not to mention Italian — this show continues to offer enthusiasts a look at what’s hot, and what’s not. Here are a few of our favorites:

Audi AI TRAIL Quattro

Really? Audi’s AI: Trail Quattro is the rig for horrible apocalyptic future scapes. Mad Max and the Thunderdome, anyone? This is the vehicle I would want, right down to its 22-inch wheels and futuristic, all-glass pod.

Audi RS 7 Sportback

It may have made its debut online instead of at the 2019 Frankfurt Motor Show, but the RS Sportback continues to deliver the style, the handling, and the power of the original model. In terms of performance, the Audi RS 7 Sportback comes with twin-turbocharged, 4.0-liter V8 engine tuned to deliver 600 horsepower and 590 pound-feet of torque.

BMW Concept 4

The sexy new look of the BMW 4 line is here, with sleek lines, taut shoulders and a very interesting (if awkward) “concept-style” grille. Soon enough we will be seeing this design make its way onto revised 4 Series vehicles — here’s hoping the snout is a little less ostentatious by then.

Lamborghini Sian

According to press reports, the name Sian means “thunderbolt” in Italian. That’s appropriate given that the Sian is Lamborghini’s first electric. But wait — you should also know that the Sian bolts on a V12 engine that delivers 774 hp — also the highest output engine for Lamborghini. Top speed is 217 mph, with all-wheel-drive and a seven-speed transmission. According to Lamborghini, the Sian’s lean body was inspired by the edges of the Countach and is made of carbon fiber. Just 63 will be made.

Porsche Taycan

Another debut that was “technically” not at The Frankfurt Auto Show — but was — is the Porsche Taycan. The Taycan is the automaker’s first fully-electric sports car, so to announce it Porsche had to go big and do the launch simultaneously across three continents. What’s even more impressive is the car: The Taycan Turbo S accelerates from zero to 100 km/h in 2.8 seconds, while the Taycan Turbo gets there in 3.2 seconds.

Click here for more about 2019 Frankfurt Auto Show.

What’s Next?

Click here to learn more about Dealer-FX ONE Platform. At Dealer-FX, our mission is to help automotive dealerships transform the customer experience by providing leading-edge marketing services that help to deliver the right message at the right time — via the right digital channel. How can we help you?