ONE Platform Gives GM Dealers Industry-leading Scheduling and Tablet Service Drive Solution

Toronto, September 10, 2019 – Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and retailers, announced today that ONE Platform has been Parts iMR Approved in the Service Lane Tools category. This approval allows GM dealers to purchase Dealer-FX’s ONE Platform and receive co-op reimbursement from GM for their investment.

By adopting Dealer-FX’s ONE Platform, GM dealerships can deliver the industry’s best digital service experience. The platform is enhanced by integration with 23 leading DMS vendors and GM data integration.

“It’s clear that General Motors shares our vision for delivering an exceptional dealer service experience and we are delighted to participate in the GM Parts iMR program,” said Dealer-FX President & CEO, Gary Kalk. “With more than 2,500 successful dealer clients, we know ONE Platform will substantially improve dealers’ parts sales, menu and inspection usage, CSI and customer retention while giving its customers the best experience available.”

ONE Platform from Dealer-FX manages the entire customer lifecycle and consists of the following components: Online Scheduler, Appointment Manager, Service Dashboard, Advisor Check-In, Technician Inspection, EasyPay, VIN-Specific Maintenance Menu with pricing, plus the Digital MPI and Dealer Messenger mobile applications. GM dealers can also select optional solutions, including Customer Connect and Digital Marketing Programs, designed to connect with and retain service customers.

Dealer-FX is a GM certified vendor for Service Lane Tools and can be found on GM’s Dealer Vendor Advisor portal, which connects certified vendors with GM Dealers.

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About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management and intelligent delivery platform use advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi, GM, Kia, Hyundai and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com





Three Key Leadership Appointments and a Round of New Hires Are Set to Deliver More Innovation for Customers.

Toronto, September 4, 2019 – Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and retailers, announced today three appointments: Bill Lucchini, Chief Operating Officer, Alan Fong, Chief Technology Officer, and Lindsay Sparks, Board Member.

“Bill, Alan and Lindsay each bring a wealth of experience in helping to evolve business models and scale technology platforms which will help Dealer-FX accelerate our rapid growth by delivering innovative products for our customers,” said Gary Kalk, President and CEO, Dealer-FX. “I am delighted to welcome them to Dealer-FX at this important stage of our evolution.”

The hiring of three new leaders is a clear sign of Dealer-FX’s commitment to their dealer and OEM clients. It’s also proof that Dealer-FX, which has been named as one of the fastest-growing companies in Deloitte’s Technology Fast 500™ for five consecutive years, continues to invest and innovate in the future of customer experience technology. The new leadership appointments include:

Bill Lucchini, Chief Operating Officer

Bill brings over twenty-five years of business strategy, management, and operational experience to Dealer-FX. Prior to Dealer-FX, Bill led the cloud security business unit at Sophos, a global provider of enterprise-grade security solutions. Before Sophos, Bill was the Chief Operating Officer at OnForce where he was responsible for day-to-day customer operations, product development, and marketing. He started his career at Intuit and held a variety of leadership roles in several of Intuit’s businesses, including QuickBooks Online, the Mid-Market Division, the Intuit Partner Platform, and QuickBase. 

In his role as Chief Operating Officer, Bill will play a critical role in helping Dealer-FX to evolve and scale as our customer base grows.  Bill has a proven track record in other fast-growth businesses and will bring that experience to help Dealer-FX stay ahead of the growth curve. 

“I am excited and honored to help lead the organization to its next phase of innovation and operational excellence,” said Lucchini.


Alan Fong, Chief Technology Officer

Alan brings over 20 years of technology leadership and execution experience, where he has built and developed innovative, high-growth technology companies in multiple industries – automotive, healthcare, telecom and enterprise workload management. With his progressive responsibilities in the software industry, Alan has created product value by understanding customer problems, then building technology solutions that lead to improved business outcomes and realize hyper-growth.  Alan is also very involved in the startup ecosystem as an advisor and mentor to various startups, helping them focus to build for customer value and prepare to rapidly scale. Alan holds a Computer Engineering degree from the University of Waterloo.

As Chief Technology Officer, Alan will accelerate innovation, research, development, building and testing for the ONE Platform offering. Alan joins Dealer-FX from Fleet Complete, where he most recently served as Chief Technology Officer. 

“Dealer-FX is poised to disrupt the automotive industry and drive the transformation that OEMs and dealers are looking for,” said Fong. “I am thrilled to join the team and look forward to developing technology that takes Dealer-FX to the next level.”  

Lindsay Sparks, Board Member 

Lindsay Sparks is a seasoned Senior Executive who has extensive experience building and running a diverse set of businesses. As a former Officer of Microsoft and a multi-time founder and CEO, Lindsay has extensive experience scaling and guiding businesses to industry-leading returns. Lindsay also provides strategic guidance to large investment firms and selected companies. 

As a board member, Lindsay will advise the Dealer-FX executive leadership team and work with them to develop the overall business and technology strategy. He is currently an Executive Director at HGGC and sits on the boards for Carson-Dellosa Publishing LLC and Bluecat Networks.

“Dealer-FX is transforming the customer experience through innovative technology and extensive OEM and third-party integrations,” said Sparks. “I look forward to working with the team at Dealer-FX.” 

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About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management and intelligent delivery platform use advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi, GM, Kia, Hyundai and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

Dealer-FX Contact: 

Dennis Welsh, Director of Marketing
(877) 493-0039 x216

pr@dealer-fx.com

Staying Connected and Engaged with Customers Ensures an Enhanced Digital Service Experience. 

Toronto, ON August 27, 2019 – Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and their retailers, is announcing the release of a new mobile Dealer Messenger app, which adds mobile functionality to the existing web-based application that provides additional flexibility and convenience to dealership personnel. Dealer Messenger proactively notifies dealership employees and customers of vehicle status updates.

“Consumer preferences are evolving, forcing a disruptive transformation in the way dealerships service vehicles,” said Gary Kalk, President and CEO of Dealer-FX. “The Dealer Messenger mobile solution enables dealers to communicate to customers via text message to deliver a seamless and frictionless digital service experience.” 

Service staff are not in front of their computers or tablets 100% of the time. The Dealer Messenger app ensures that they will never miss a vehicle status change which will improve throughput, profits and customer satisfaction. Dealer Messenger offers:

  • Proactive, system-generated notifications of vehicle status updates, incoming messages and overdue responses
  • Ability to message internally with other dealer users  (1:1, team or group)
  • Text with customers – including images and video 
  • “Subscribe” to message threads they want to be part of
  • View of the entire history of communication about the customer’s vehicle 

Dealer Messenger seamlessly integrates into ONE Platform to create an end-to-end digital dealership. It’s available to download from the Apple Store or on the Google Play Store. This is another way that Dealer-FX is thinking forward and driving the digital transformation of dealerships. 

# # #

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management and intelligent delivery platform use advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi, GM, Kia, Hyundai and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com


Join Greg Dryden from Dealer-FX at DD27, and learn how to win at customer service in the digital age.

Greg Dryden, Vice President of Client Optimization at Dealer-FX

By now you probably know about the value of digital solutions to your marketing, sales and service operations. About how it connects the overall dealership environment and improves the experience. Most of all, how it can empower your service team to meet, and exceed, customer demands.  

But if you’re not sure – if you’re wondering how technology can help – consider the findings from a recent J.D. Power Study that showed how satisfaction is 75 points higher (on a 1,000-point scale) among customers who have an all-digital experience, compared with one that is all analog. The fact is that customers prefer to schedule service via the internet and communicate with the dealer through text messages, rather than doing those tasks via phone. The study also notes that customer satisfaction increases even further when a service advisor uses a tablet during the service visit. And we all know – without a doubt – that happy customers translate into repeat customers. Indeed, Carlisle & Company found that satisfied service customers are 36% more likely to purchase a vehicle from the same brand.

If only it were that easy, right? The challenge is (and always will be) that consumer preferences are evolving. Today, digital commerce has driven new shopping and buying habits (see: Amazon) and the result is a disruptive transformation in the way dealerships sell and service vehicles. As a result, being able to exceed customer demands – and continually improve CSI scores – has become one of the most crucial KPIs for your entire dealership.

Digital Dealer 27 Session:  Five Ways to Win at Customer Service in the Digital Age

Dealer-FX will be speaking at Digital Dealer 27 #DD27 in Las Vegas

At Digital Dealer 27 in Las Vegas, Greg Dryden from Dealer-FX will go into detail about how to win at customer service in the digital age. As the Dealer-FX Vice President of Client Optimization, Dryden is an expert at understanding consumer signals, and showing dealers how digital solutions can help managers exceed expectations. With more than 25 years’ experience in the industry, Dryden has worked in almost every role at the dealership, from Certified Master Technician to GM of the largest Ford Store in the United States, and COO of Ricart Automotive Group. Scheduled for Tuesday, August 20, at 1:20 pm, attendees can expect to learn how to:

  • Identify the gaps in your dealership’s digital transformation and calculate the impact on the business caused by gaps and breakdowns in your current processes.
  • Address these gaps and enhance the customer experience while increasing throughput, capacity and parts and service revenue. 
  • Implement a plan to improve the experience at every single touchpoint with the customer to drive customer satisfaction, retention, and brand loyalty/repurchase.

Be sure to attend “5 Ways to Win at Customer Service in the Digital Age — Learn How to Exceed Customer Demands to Drive Customer Satisfaction” on Tuesday, August 20 at 1:20 pm. Click here for more details.

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. Experience a LIVE DEMO today!

Increased Data Integration Gives Dealerships More Up-to-Date Customer and Vehicle Information through Dealer-FX Software

Toronto, May 30, 2019 — Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, today announced a more comprehensive partnership with PBS Systems. PBS Systems is a leading provider of DMS software providing accurate, reliable dealership software, services and support for over 30 years.  

“We’re excited to offer a more complete integration with PBS Systems for our dealership customers,” said Gary Kalk, President and CEO of Dealer-FX. “The benefits of this enhanced integration will help our dealers streamline service department operations, plus it will simplify the repair order and scheduling process.”

Dealer-FX now delivers the following integrated service enhancements to PBS dealerships:

  • Service Appointment Data Pull: Dealer-FX can now extract all current and future service appointments from the dealership DMS, and help generate an appropriate listing for Appointment Manager
  • Open RO Data Pull:  This allows for the comparison of appointments with DMS originated ROs, and properly identifies shown and missed appointments in the Appointment Manager and VIN Customer Search. Also enables automatic search of a customer by VIN, in PBS v10 — if not found in the Dealer-FX system
  • On-Demand Customer Search by VIN:  Additionally, customers can be searched by VIN from Advisor Check-in and Appointment Manager. This provides PBS dealerships with the most up-to-date customer/vehicle information.


About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON.

Dealer-FX Contact:
Dennis Welsh, Director of Marketing
Dealer-FX
(877) 493-0039 x217
pr@dealer-fx.com
www.dealer-fx.com

About PBS Systems

PBS Systems is a privately held company that continues to be the premier supplier of Dealer Management Systems to dealerships in North America and the Caribbean. PBS is Microsoft Windows-based, making it the most intuitive and user-friendly DMS available. PBS continuously strives to find new ways to partner with their customers to make the dealership more productive, efficient and profitable.

PBS Systems Contact:
Moe Sonier, Business Development
PBS Systems Inc.
1.800.665.6304 x 338
moes@pbssystems.com
http://www.pbssystems.com

Integration Between Technology Providers Gives Auto Retailers a Powerful Way to Present Wheel and Tire Maintenance Suggestions to Customers

Toronto, May 21, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced the inclusion of Hunter Engineering product data into its ONE Platform service experience. Hunter Engineering Company® is the global leader in alignment systems, wheel and tire service, brake service and inspection lane equipment.

Integration with Hunter’s inspection and alignment systems, including Quick Check Drive™, Quick Check®, and Quick Tread® systems enables automotive retailers to quickly present tire inspection and alignment findings, as well as battery health readings to customers. It’s all made available to the customer on a tablet, enhancing the experience right at the drive.

“We are committed to integrating with partners like Hunter Engineering, who provide the data that drives the best dealer and customer experience,” said Gary Kalk, President and CEO of Dealer-FX. “With this new partnership, our clients can ensure that every vehicle receives a complete service write-up including tire alignment, tread depth, tire pressure, and rotation diagnostics at check-in and inspection.”

Tire inspection and alignment data collected from Hunter Engineering’s connected equipment is added to Dealer-FX’s Advisor Check-In and Technician Inspection applications. Recommendations from the tire inspection will be added to the RO in Advisor Check-in. The Technician Inspection application will be pre-populated with the results of the Hunter scan, eliminating the need for double entry.

“Any dealer that performs alignment or tire service can benefit from this exciting, new integration with Dealer-FX,” noted Alan Hagerty, Product Manager at Hunter. “Our partnership enhances the customer and employee experience by providing connectivity, transparency and streamlined processes.”

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit www.dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

Dealer-FX Contact:

Dennis Welsh, Director of Marketing
Dealer-FX
(877) 493-0039 x216
pr@dealer-fx.com

About Hunter Engineering Company

Hunter Engineering Company® is the global leader in alignment systems, wheel and tire service, brake service and inspection lane equipment. Hunter® equipment is approved and used by vehicle manufacturers, automobile and truck dealers, tire dealers and service facilities around the world.  For more information, please contact your local Hunter® representative at www.hunter.com/contact-hunter.

Hunter Engineering Company Contact:

Maddie Laviolette

Marketing Communications Specialist
Hunter Engineering Company
11250 Hunter Drive | Bridgeton, MO 63044
Office: 314-716-0380 | www.hunter.com

Dealer-FX is ready to provide complete digital marketing services for Mitsubishi Motors Dealer network in Canada.

Toronto, May 14, 2019 — Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced their selection as a preferred partner of Mitsubishi Motors Canada Tier 3 marketing.

“Nearly 90% of vehicle shoppers do some research online before actually setting foot in a store. It’s crucial for dealers to be in front of potential buyers at all steps in the purchase decision process,” said Gary Kalk, President & CEO of Dealer-FX. “We’re pleased to extend our existing relationship with Mitsubishi Motors Canada in providing proven digital marketing solutions for their dealer network.”

Dealer-FX makes it easy to build strong relationships through data-driven and on-target social and digital programs designed to connect with customers. Because customer connections are the lifeline of successful dealerships, effective digital marketing is key to making those connections permanent. Dealer-FX works directly with each dealership to understand its unique positioning to build an effective marketing strategy to engage their audience. Among the advertising solutions available to Mitsubishi Motors dealers in Canada are Social Media Advertising, Search Engine Marketing, Social Media Management, Email Marketing, Conquest Email Marketing and Reputation Management.

“We are pleased to announce that Dealer-FX is now a preferred partner of Mitsubishi Motors Canada marketing,” said Steve Carter, Director of Marketing, Mitsubishi Motor Sales of Canada, Inc. “Creating a premium digital experience for our customers from corporate to the dealership that is easy-to-use, informative and rich in content is important to the overall customer experience at Mitsubishi Motors. Dealer-FX helps us achieve these goals by helping us to provide a seamless end-to-end digital journey.”

Dealer-FX has been an existing partner of Mitsubishi Motor  Sales of Canada, Inc. for the last nine years, powering MiCAR, an after-sales technology platform, in addition to providing various digital marketing programs at both the Tier 2 and Tier 3 levels.

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA. Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

Dealer-FX Contact
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com

About Mitsubishi Motor Sales of Canada, Inc.

Mitsubishi Motor Sales of Canada is the sales, service, parts and marketing arm for Japan’s Mitsubishi Motors. With a product range consisting of Mirage and Mirage G4, RVR compact crossover, Outlander compact sport utility and Outlander PHEV, and Eclipse Cross, MMSCAN supports its dealerships with a head office team and parts distribution centre — both located in Mississauga, Ontario. Established in 2002, MMSCAN and its dealerships employ over 1,200 people in communities large and small. In 2016, MMSCAN became the only automaker to partner with Breakfast Club of Canada with a goal of stimulating young minds and a brighter future in communities across the land.

MMSCAN MEDIA CONTACT
Michelle Lee-Gracey, Manager, Public Relations
Mitsubishi Motor Sales of Canada
michelle.lee-gracey@mmcan.ca

Digitize the vehicle delivery process and introduce every customer to the Service Department.

Toronto and Detroit, January 23, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of Sales2Service, the automotive industry’s first digital pre-delivery checklist mobile solution.

Sales2Service seamlessly integrates with all ONE Platform applications to create an end-to-end digital dealership. This mobile solution empowers the salesperson to provide a digital retail experience to the customer and ensures that their first service visit is booked through the integrated Online Scheduler. For the customer, the application validates their contact information, registers them in the OEM ownership portal and captures their communication preferences up front. With these details quickly sorted, it leaves more time for a detailed delivery and customers leave with a better understanding of their vehicle’s features.

“The transition from sales to service is an often overlooked process at the time of delivery,” said Gary Kalk, President and CEO of Dealer-FX. “The Sales2Service mobile solution is an effective tool that will not only build credibility and trust with the sales customer but also will dramatically increase first service visit retention and customer satisfaction. It’s another way that Dealer-FX is thinking forward and driving the digital transformation of our dealers.”

Sales2Service enriches the ownership experience for the customer, increasing customer satisfaction and CSI scores. It also improves the process flow for the dealer, notifies management of customer concerns and helps them deliver on key performance indicators set out by each OEM.

“This tool has greatly improved our retention and customer experience. We have over 80% of buyers coming back for their first appointment,” said Jim Leckie, Director of VW Operations, Humberview Volkswagen.

The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of Sales2Service to OEMs and dealers.

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, www.dealer-fx.com.

Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com


See how dealership service departments can improve efficiency and customer experience while increasing retention and profitability.

Toronto and Detroit, January 9, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, announced it will be conducting a NADA Workshop focused on improving dealership service department effectiveness and efficiency at the NADA 2019 Convention & Expo in San Francisco, January 24-27, 2019.

This informative in-depth workshop covers several actionable opportunities and educates dealers how to:

  1. Identify gaps in current service department processes such as missed appointments, lost service write-up revenue, declined services and lost parts sales.
  2. Calculate the impact on business caused by gaps and breakdowns in processes.
  3. Formulate a plan to address customer experience gaps while increasing throughput, capacity, parts, service revenue and service retention.
  4. Solve issues with parts specifying, driving better overall service department efficiency.
  5. Structure pay plans that drive the behaviors required to boost key performance metrics.
  6. Implement a plan to improve the experience at every touchpoint with the customer with goals of improving customer satisfaction, retention and brand loyalty/repurchase.

Objectives such as these only happen through actionable best practices, identified and discussed by an industry expert.

“Your service department is the foundation of the dealership,” said Greg Dryden, Vice President of Client Optimization, Dealer-FX. “Understanding areas of opportunity in your service business is the first step toward improving processes, the customer experience and driving profitability.”

There are two sessions to choose from:

Session 1:
When: Thursday, January 24, 2019
Time: 2:30 PM – 3:30 PM
Where: 3010W
Department: NADA Fixed Ops

Session 2:
When: Saturday, January 26, 2019
Time: 10:30 AM – 11:30 AM
Room: 3011W
Department: NADA Fixed Ops

The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of ONE Platform to OEMs and dealers.

# # #

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com


The NADA Show Expo is the auto industry’s premier marketplace of products, services and technologies specifically targeted to franchised new car dealerships. The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of ONE Platform to OEMs and dealers.

Year after year, Dealer-FX delivers the best NADA experience. Period.

DEALER-FX AT NADA2019
Jan. 24-27, 2019 | San Francisco
Dealer-FX | Booth 3625S

Thinking Forward with Dealer-FX
Dealer-FX’s commitment to think forward about the future of automotive ownership is an essential part of our philosophy. Indeed, “Thinking Forward” about how technology helps power exceptional experiences is what we do and why we’re able to bring effective technology to dealerships such as ONE Platform. That’s technology that enables you to manage every stage of service  through mobile applications, data-driven insights, and powerful analytics. It’s also an example of how technology is making customers more satisfied, employees more efficient and dealerships more profitable. That’s Thinking Forward — and as the industry evolves toward a more tech-driven future, Dealer-FX will be there to help support, guide and provide the best technology for dealers across North America.

NADA2019 Workshop: Service Department Effectiveness for the 21st Century
Join Greg Dryden, Dealer-FX Vice President of Client Optimization, as he illustrates the changing behaviors of consumers and how dealership service departments can optimize their processes to increase their business. Learn more.

Discover What’s New

Visit us at NADA2019 in booth #3625S and meet the team that is driving innovation in the automotive industry.

BOOK YOUR LIVE DEMO