Dealer-FX Receives Distinction for the Fifth Consecutive Year

Toronto, ON, November 27, 2018 — Dealer-FX announced today that it has been named one of the fastest growing companies in North America in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America.

Dealer-FX’s President & CEO, Gary Kalk, credits the strength of its OEM partnerships and a commitment to always thinking forward for the company’s continued revenue growth. “At Dealer-FX, we manage every stage of service and the customer experience with mobile applications, data driven insights and powerful reporting,” said Kalk. “This is resonating with our OEM partners and their retailers.”

“Congratulations to the Deloitte 2018 Technology Fast 500 winners on this impressive achievement,” said Sandra Shirai, vice chairman, Deloitte LLP, and U.S. technology, media and telecommunications leader. “These companies are innovators who have converted their disruptive ideas into products, services and experiences that can captivate new customers and drive remarkable growth.”

“Software, which accounts for nearly two of every three companies on the list, continues to produce some of the most exciting technologies of the 21st century, including innovations in artificial intelligence, predictive analytics and robotics,” said Mohana Dissanayake, partner, Deloitte & Touche LLP, and Industry Leader for technology, media and telecommunications, within Deloitte’s audit and assurance practice. “This year’s ranking demonstrates what is likely a national phenomenon, where many companies from all parts of America are transforming the way we do business by combining breakthrough research and development, entrepreneurship and rapid growth.”

Overall, 2018 Technology Fast 500™ companies achieved revenue growth ranging from 143 percent to 77,260 percent from 2014 to 2017, with median growth of 412 percent.

About Deloitte’s 2018 Technology Fast 500™

Deloitte’s Technology Fast 500 provides a ranking of the fastest growing technology, media, telecommunications, life sciences and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2014 to 2017.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD, and current-year operating revenues of at least $5 million USD. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of ONE Platform to OEMs and dealers.

# # #

For Immediate Release
PR Contact: Dennis Welsh, Director of Marketing
Dealer-FX, (877) 493-0039 x217 pr@dealer-fx.com

The partnership ensures tire diagnostic information is provided to all service customers…at check-in

Toronto and Detroit, November 13, 2018 – Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, has announced the integration of TreadSpec and Groove Glove into the ONE Platform suite of solutions. TreadSpec is a unique VIN-based tire diagnostic system offered by Tire Profiles, the industry-leading provider of tire diagnostic systems.

“With the integration of TreadSpec and Groove Glove, Dealer-FX ensures that every vehicle receives a complete write-up including tire alignment, tread depth, tire pressure, and rotation diagnostics at check-in,” said Gary Kalk, President and CEO of Dealer-FX. “We are committed to integrating with partners like Tire Profiles who provide the data that drives the best dealer and customer experience at every stage of service.”

When customers arrive at the dealership, they simply drive over TreadSpec when entering the service drive. TreadSpec will scan their license plate while important tire diagnostic information is automatically populated in Dealer-FX’s Advisor Check-In and Technician Inspection applications. From there, service advisors can have a more informed conversation with the customer regarding the condition of their tires. With TreadSpec and Groove Glove integrated into ONE Platform, it extends its position as the most comprehensive and convenient service department experience solution available.

“Both TreadSpec and Groove Glove can be easily integrated into a dealer’s current service process and provide convenient tire condition data to predict when tires will need replacement or when the vehicle will need an alignment,” added Tire Profiles CEO, Dave Boyle. “Our partnership with Dealer-FX delivers a demonstrably higher level of convenience and efficiency for both dealers and their customers.”

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON.

About Tire Profiles

Tire Profiles (TPI) headquartered in Irving, Texas, offers best-in-class drive-over and handheld technology for tire and alignment diagnostic systems, called TreadSpec and Groove Glove. These two tire-measurement diagnostic tools have revolutionized the automotive industry.

For more information, visit Tire Profiles online at www.tireprofiles.com.

Dealer-FX Contact:

Dennis Welsh, Director of Marketing

(877) 493-0039 x216

pr@dealer-fx.com

 

Tire Profiles Contact:

Rebecca Larson, Marketing & Communications Manager

(214) 296-0337

rlarson@tireprofiles.com

 

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Advisor with customer on tablet

Automaker partners with Dealer-FX to provide dealerships in the U.S. with technology needed to deliver an exceptional retail experience

CYPRESS, Calif., October 24, 2018 Mitsubishi Motors North America, Inc. (MMNA) recently partnered with Dealer-FX, the leading Customer Experience Management provider for OEMs and their retailers, to launch an all-new digital platform for Mitsubishi dealers entitled MICAR. MICAR is based on Dealer-FX’s ONE platform, which connects all stages of service and gives customers a completely digital and convenient experience.

The tablet-based system integrates seamlessly with dealer management systems and allows dealerships real-time access to critical data and the most advanced analytics in the industry. MICAR has been rolling out in Mitsubishi dealerships nationwide and MMNA has a goal of enrolling 90 percent of dealerships on ONE Platform by 2020.

“Optimizing the customer experience at our dealerships meant upgrading our systems and equipping our dealers with the tools they need to be efficient, informed and connected to consumers,” said Fred Diaz, President and Chief Executive Officer, MMNA. “Dealer-FX has an established track record of transforming how consumers interact with OEMs and their retailers with ONE platform. They were the ideal partner for us when it came time to develop MICAR to improve both customer satisfaction and dealer financial performance.”

With the MICAR platform, dealership customers get the best digital retail experience possible. Customers can:

  • Utilize convenient mobile and online scheduling, for 24/7 convenience
  • Be greeted by their advisor at their vehicle to conduct a thorough and transparent check-in
  • Maintain ongoing text, phone and email communication during their service visit
  • View Multipoint Inspection results and recommendations on any mobile device
  • Get detailed descriptions of each recommendation (including photos) and easily approve
  • Pay invoices remotely, eliminating the need to wait in line at the cashier, and more

Dealerships using the MICAR platform have experienced a 12 percent increase in Customer Satisfaction Index scores and a 51 percent increase in Customer Pay Sales, as well as numerous efficiency and profitability improvements. MICAR has allowed Mitsubishi to meet the rising bar of customer expectations and ensure they drive away informed, satisfied and eager to maintain their dealership relationship.

“MICAR helps dealers effectively drive service retention and ensures a connected, transparent and efficient customer experience at Mitsubishi dealerships,” said Gary Kalk, CEO of Dealer-FX. “We’re excited to be partnered with MMNA to further grow their business in the USA.”

For more information on Mitsubishi Motors, please visit media.mitsubishicars.com. For more information on MICAR please visit: https://www.dealer-fx.com.

Service Dashboard lets dealerships inform customers exactly where their vehicle is in the service process.  It also enables dealers to consistently meet that expectation. Service dashboard can also send technician recommendations to customers, and handles invoices and receive payments.

 

About Mitsubishi Motors North America, Inc.
Mitsubishi Motors North America, Inc., (MMNA) is responsible for all research and development, marketing, and sales for Mitsubishi Motors in the United States. MMNA sells sedans and crossovers/SUVs through a network of approximately 360 dealers. MMNA is leading the way in the development of highly efficient, affordably priced new gasoline-powered automobiles while using its industry-leading knowledge in battery electric vehicles to develop future EV and PHEV models. Mitsubishi has been producing cars for over 100 years. For more information, contact the Mitsubishi Motors News Bureau at (888) 560-6672 or visit media.mitsubishicars.com.

About Mitsubishi Motors Corporation

Mitsubishi Motors Corporation is a global automobile company based in Tokyo, Japan, which has a competitive edge in SUVs and pickup trucks, electric and plug-in hybrid electric vehicles. Since the Mitsubishi group produced its first car more than a century ago, we have demonstrated an ambitious and often disruptive approach, developing new vehicle genres and pioneering cutting-edge technologies. Deeply rooted in Mitsubishi Motors’ DNA, our brand strategy will appeal to ambitious drivers, willing to challenge conventional wisdom and ready to embrace change. Consistent with this mindset, Mitsubishi Motors introduced its new brand strategy in 2017, expressed in its “Drive your Ambition” tagline – a combination of personal drive and forward attitude, and a reflection of the constant dialogue between the brand and its customers. Today Mitsubishi Motors is committed to continuous investment in innovative new technologies, attractive design and product development, bringing exciting and authentic new vehicles to customers around the world.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto. For more information please visit dealer-fx.com, or connect on FacebookTwitter and LinkedIn.

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ONE Platform gives GM dealers industry-leading scheduling and tablet service drive solution

Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as a participating vendor in GM’s PASE program. By adopting Dealer-FX’s ONE Platform, including tablet check-in and mobile service scheduling, GM dealerships can deliver the industry’s best digital service experience, one enhanced by integration with 18 leading DMS vendors and GM data integration.

“It’s clear that General Motors shares our vision for delivering an exceptional dealer service experience, and we are delighted to participate in the PASE program.” said Dealer-FX President & CEO, Gary Kalk. “With more than 2,500 successful dealer clients, we know ONE Platform will substantially improve its dealers’ menu and inspection usage, parts sales, CSI and customer retention while giving its customer the best experience available.”

The Digital Service Experience

With Dealer-FX’s ONE Platform, customers can easily schedule 24/7 from any connected device, including laptops, tablets and mobile phones, with just a few taps. Dealers get a powerful management tool, the Appointment Ledger, which lets service managers and BDC agents manage traffic flow in the service lane, reducing rush and lull periods.

Upon arrival at the dealership, an advisor using Advisor Check-In, the industry’s leading tablet-based check-in tool, will quickly identify the customer and their vehicle, present a VIN-specific factory service menu with dealer pricing, and then conduct a digital walk around to identify issues and record dents and scratches.

While still at the vehicle with the customer, the advisor will address outstanding recalls and software updates, offer service contracts and a wide assortment of tires before setting a promise time and arranging transportation. Customers get a fast, transparent and seamless experience that drives factory maintenance penetration and customer pay sales.

Advisor Check-In, Online & Mobile Scheduling and DMS integrations are all components of ONE Platform, comprised of eight solutions that expertly manage the entire service process. GM dealers who enroll with Dealer-FX will receive the Schedule, Check-In, Inspect, Check-Out, Customer Connect and Service Dashboard, the Single Source of Truth, and can also select optional solutions including Connect and Retain digital marketing programs.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

ONE Platform Lets Dealers Deliver an Exceptional Service Experience and Improve Customer Retention

Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as the exclusive provider of Digital Aftersales applications for Mitsubishi Motors North America, Inc., (MMNA). By adopting Dealer-FX’s ONE Platform, customized and branded MICAR for Mitsubishi, MMNA’s dealerships in the U.S. will have the digital technology needed to deliver an exceptional retail experience and improve customer retention.

“MMNA is giving its dealers access to the very best technology solutions and processes so they can deliver an exceptional experience to their customers,” said Mark Chaffin, Vice President, Fixed Operations at MMNA. “MICAR integrates VIN-specific factory recommendations and vehicle data into all communication touch points. Customers will get the information they need to make informed decisions about their vehicles, all presented via a seamless digital experience. Dealer-FX has proven that it can improve both customer satisfaction and dealer financial performance, and that it is the right partner to drive this advanced service and communication approach throughout our network.”

The Digital Retail Experience

With Dealer-FX’s ONE Platform, dealership customers will get the best digital retail experience available. From the initial service notification via text or email, through convenient mobile and online scheduling, as well as effective ongoing communication during the service visit, they’ll know exactly what their vehicle needs and can make selections with a tap of a button. Customers can:

  • Select appointment times, transportation options and preferred service advisors
  • Sync appointments to personal calendars, and receive text and email reminders
  • Be greeted by an Advisor on a tablet that allows them to check-in, confirm & approve initial services via e-signature
  • Remotely view and respond to Multipoint Inspection results, including images/video of the customer’s worn parts and marketing outlining the value of the recommended repairs
  • Quickly choose which repair recommendations to accept and purchase through Dealer-FX’s Digital MPI and electronic payments module, Easy Pay

 

How it Works – ONE Platform drives Business Intelligence

By tracking and facilitating every step of the aftersales process, from the items selected by a customer during scheduling, to being greeted on the service drive by an advisor using a tablet-based check-in with walkaround inspection, to communication of VIN-specific OEM data such as recalls and warranty information, and the subsequent process of conducting a multipoint inspection and communicating results to the customer on their mobile device, MICAR helps drive service efficiency by eliminating phone tag and dealer staff waiting for customer approvals. The data automatically gathered from the system helps managers, advisors and technicians identify areas of opportunity for service sales growth and to improve customer satisfaction.

Strong Financial Results

Dealerships using ONE Platform have achieved impressive results:

  • $97 increase in $/VIN
  • 24% increase in parts and service revenue
  • 93% increase in factory required maintenance penetration

“We are delighted that Mitsubishi Motors North America shares our passion for delivering an exceptional customer experience and has selected Dealer-FX as its technology partner.” said Dealer-FX President & CEO, Gary Kalk. “Our goal is to enable MMNA’s dealers to meet the rising bar of customer expectations to both grow and retain their business.”

ONE Platform and MICAR connect with dealerships via certified, bi-directional integration with 19 DMS vendors as well as several leading third-party application providers.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

Provides Real-Time Status Of Every Vehicle At Every Stage of Service

Toronto and Detroit, March 14, 2018

Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of the Service Dashboard, the industry’s only real-time department management, status and communication tool. Today’s customers want to know exactly where their vehicle is within the service process and when it will be ready for pick-up. The Service Dashboard enables dealers to consistently meet that expectation.

The Service Dashboard, formerly known as the Dynamic Route Sheet, automatically collects data in real-time from the DMS and the other components of ONE Platform to provide a complete view of all activity within the department. It tracks every vehicle at every stage of the service process, alerting advisors to potential bottlenecks and letting them communicate via text with both employees and customers. It’s the central hub, the screen where department employees spend much of their time including starting new tasks, and the Single Source of Truth for the dealership service department.

“The Service Dashboard gives dealers an unprecedented level of visibility and control over the entire service department,” said Gary Kalk, President and CEO of Dealer-FX. “Dealers can now manage every aspect of their people and processes, and can identify the sources of delays and inefficiencies that cost time and money. Service Dashboard makes it easy to manage capacity, boost throughput and drive both customer satisfaction and profitability higher. It changes the game.”

Total Visibility, Complete Control

The Service Dashboard allows dealers to manage the service department and track the progress of every vehicle through the shop from before the write up to delivery. It ensures greeters, advisors, parts clerks and technicians are more effective than ever. Because it’s automated, advisors don’t spend time filling out route sheets and service managers can quickly see all shop activity at any point in the day. Advisors, technicians, managers and parts clerks can easily communicate with each other without leaving their workstations, keeping everyone more customer-focused and productive. All internal and customer communications are associated with a VIN, so the tool maintains a complete record of every message, recommendation and response – ‘who said what’ is never in question.

Focuses Attention for the Greatest Impact

A unique feature of the Service Dashboard is the Opportunities tab, which allows users to identify potentially problematic vehicles, including those falling behind the timeline needed to meet the promise time, or those not meeting the quarter-time needed to complete the vehicle inspection. It also highlights missed appointments, vehicles ready for delivery, those not delivered and more. Managers can focus on the areas of greatest impact and minimize attention paid to vehicles not needing help.

Single Source of Truth

The Service Dashboard is feature-rich, able to handle the demands of the largest and most complex dealerships:

  • Quickly identify potential roadblocks so service managers can keep jobs on track to meet customer expectations
  • Send technician recommendations to customers using Digital MPI, the most convenient mobile approval tool available
  • Alert employees when promise time and quarter-time targets are at risk
  • Send invoices and receive payment via EasyPay
  • Send and receive texts with customers and department employees, keeping a VIN-level record of all communication in an easily accessible journal
  • Automatically see all of the day’s appointments including transportation options and unfinished carry over work
  • Access the entire vehicle history with every document associated with a VIN, including pre-writes, menus, inspection results and ROs from work completed
  • View an up-to-the-minute timeline of the service process, with timestamps marking the completion of each step for every vehicle
  • Customize the display of the Service Dashboard to suit each user’s needs

The Service Dashboard is included with ONE Platform at no additional cost. As with the entire set of ONE Platform solutions, Service Dashboard relies on certified, bi-directional integration with the DMS and leading third parties, and shares data across all ONE Platform solutions.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

Transforms BDCs Into Powerful Retention, Efficiency And Profit Drivers

Toronto and Detroit, March 7, 2018

Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, announced the release of Customer Connect, an enhanced, innovative and powerful BDC communication tool for dealers. As dealers increasingly utilize business development centers (BDCs) to interface with customers, Customer Connect gives agents valuable new capabilities to improve the customer experience and drive cost efficiencies. It controls all inbound and outbound communications via text, phone, and email, aligning message delivery with customer preferences to provide a frictionless experience.

Powerful Customer Retention Tool

Customer Connect runs targeted campaigns designed to reach the right customers with the right message at the right time. As an optional add-on, you can also purchase the BDC Accelerator®, a sophisticated auto dialer that greatly improves agent efficiency. BDC Accelerator automatically dials each contact. If voicemail picks up, a single click leaves a professional pre-recorded voicemail while the agent calls the next contact. It can also run personalized text and email campaigns. Customer Connect generates targeted outbound campaign lists and call scripts for all of the following campaign types:

  • Recalls and software updates
  • Declined and deferred services
  • Lost souls and potentially lost customers
  • Missed appointment reminders and follow-ups
  • Overdue for service reminders
  • Special and seasonal offers

 

Efficiency, Profit and Customer Experience Driver

Customer Connect expands the capabilities of the BDC by linking directly to the Service Dashboard, giving agents access to real-time information that only service advisors previously had. It frees advisors to spend less time answering vehicle status questions and more time serving customers in the dealership. Since BDC agents are almost always available, customers don’t play phone tag with advisors or wait on hold for information, improving their experience. Customer Connect lets BDC agents engage with customers in multiple ways:

  • Provide vehicle status updates and promise times
  • Have text conversations with both customers and advisors
  • Provide information about outstanding recalls and software updates
  • Make and change service appointments
  • Answer questions about factory and dealer recommended maintenance

“We are extremely excited to offer our dealers a product with so many valuable capabilities,” said Gary Kalk, President and CEO of Dealer-FX. “Customer Connect takes the dealership BDC to a whole new level, using every communication channel and reason to connect with customers to drive retention, revenue, improved efficiency and a seamless customer experience. It also provides a simple and easy solution for dealers to communicate with their customers.”

Customer Connect is included with Dealer-FX’s ONE Platform at no additional cost. As with the entire set of ONE Platform solutions, Customer Connect uses certified, bi-directional integration with the DMS and leading third parties, and shares data across all of its solutions. It also includes comprehensive reporting and analytics at the customer, campaign and agent levels, helping dealers utilize their resources most effectively to grow revenue and profits.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

Allows Customers to Review and Pay Service Invoices From Any Mobile Device or Desktop

Toronto and Detroit, February 28, 2018

Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, and payments technology developer, OpenEdge, announced the release of EasyPay. A payment platform that gives dealers advanced invoicing and payment capabilities, EasyPay lets customers receive, inspect and pay their service invoices on their mobile phones, on a desktop and on the service advisor’s tablet. Customers no longer have to wait in line at the dealer’s cashier window to pay their bill.

“EasyPay gives our dealers a critical tool they can use to deliver a true Digital Retail Experience,” said Gary Kalk, President and CEO of Dealer-FX. “Once they use it, customers cannot imagine going back to standing in line for the cashier. It brings paying your service bill into the 21st century.”

How it Works: Digital Payment Experience

With EasyPay, service advisors can text or email invoices to customers, making payment from any device incredibly fast and convenient. The advisor sends the invoice through the Service Dashboard, which also tracks payment status. It gives dealers the ability to offer convenient vehicle pickup options, including express and after hours. EasyPay’s features make it flexible enough for any dealership:

  • Mobile payments (from the customer’s home or from the service lane)
  • Quick pay and detailed invoicing with line item pricing and partial payment accounting
  • Acceptance of all major credit cards and debit cards
  • The most cost effective solution available – no additional fees incurred beyond current merchant services
  • EdgeShield advanced security utilizing encryption, tokenization and full PCI compliance
  • “OpenEdge is pleased to integrate our convenient, secure payment technologies into EasyPay,” added OpenEdge President, Robert Cortopassi. “Our partnership with Dealer-FX adds another level of customer convenience to this highly functional service management platform.”

EasyPay is included with Dealer-FX’s ONE Platform at no additional cost.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

About OpenEdge

OpenEdge helps software developers and businesses succeed by delivering secure and personalized payment solutions. As the integrated payments division of Global Payments, OpenEdge is driving innovation – adapting, scaling and simplifying how payments are processed, across platforms and points-of-interaction, in an increasingly complex landscape. OpenEdge serves more than 2,000 technology partners across 60 industry verticals throughout the United States and Canada. Learn more at www.openedgepay.com.

 

Dealer-FX Receives Honor for the Fourth Consecutive Year

“We are honored that Deloitte has recognized Dealer-FX once again as one of the fastest growing companies in North America,” said Gary Kalk, President and CEO. “This continued recognition confirms that Dealer-FX is on the right track. Our ONE Platform leverages mobile applications, deep data integration and intelligent analytics to deliver a frictionless experience to consumers, and increased efficiency, profitability, and brand loyalty to dealers and our OEM partners. No one in our industry can match the capabilities of our intelligent delivery platform and the Dealer-FX team’s dedication to our clients’ success.”

Dealer-FX’s growth over the past year has been fueled by the addition of new OEM partners, enhancements to ONE Platform, continued geographic expansion and the dedication of our amazing team.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

Partnership will launch data-driven analytics products available exclusively on the Dealer-FX platform

Toronto, ON and Concord, MA, January 27, 2017

Dealer-FX, the leading customer experience management platform for automotive OEMs and dealerships, and Carlisle & Company, the leading provider of aftersales strategic guidance and tactical solutions for the world’s leading motor vehicle brands, have formed an exclusive strategic partnership that will bring ground-breaking data and analytical solutions to the automotive industry.

This unique partnership will deliver Carlisle’s deep industry knowledge, proprietary data and analytical expertise through Dealer-FX’s industry-leading technology platform. Dealer-FX manages every touch point within the customer’s service experience, from initial contact through scheduling and every step at the dealership, and then retaining the customer by bringing them back. Incorporating these data-driven insights and customer-specific recommendations into the technology platform that drives a dealer’s service operations gives dealership management unprecedented control over core elements of the business.

The new products will replace stagnant information, guesswork and decades-old rules of thumb with intelligent algorithms that capture real-time data across the Dealer-FX platform, make informed predictions and provide actionable recommendations at every touch point along the customer journey. Dealerships will deliver the next level of personalized experience to each customer, using proprietary algorithms that are aligned with the dealership’s operating and financial objectives.

“We’re incredibly excited about working with the Carlisle team. Its unparalleled industry knowledge and relationships, extensive analytical capabilities and core integrity align perfectly with Dealer-FX’s organization and culture. Together we will deliver completely unique, highly valuable solutions that solve some of the industry’s most persistent problems and give both dealers and OEMs the sophisticated analytical tools that will drive retention and loyalty, which other industries have enjoyed for years,” said Dealer-FX CEO, Gary Kalk.

“The products we’re developing together will unlock billions of dollars of value within dealers and OEM service and sales operations, value that’s currently trapped by legacy systems and inflexible workflows. For years we’ve been looking for the right technology partner with a platform that can collect the right high-quality data, and apply our insights in real-time to benefit both customers and dealers. We’ve finally found that partner in Dealer-FX,” said David Carlisle, Chairman of Carlisle & Co. “This relationship is a game changer for Carlisle & Co. and for the industry.”

Its first product, focused on optimizing customer retention, will predict customer behavior at multiple points along their journey and tailor the service experience to maximize the chance of profitably retaining them. By offering the right actions and incentives at the right points in the customer’s journey, the dealership can drive behavior that benefits both parties, improving retention, CSI, trust, and the customer’s willingness to spend.

Future products, some of which will utilize machine learning technologies, will apply the partnership’s unique capabilities to address service cycle time, dealership throughput and capacity management, supply chain effectiveness and alternative customer satisfaction metrics.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

About Carlisle & Company

Carlisle & Company is the preferred provider of aftersales strategic guidance and tactical solutions for the world’s leading motor vehicle brands. The firm’s expertise is in data analytics, consulting, benchmarking, research, operational excellence, and non-profit consulting. Uniting and driving this breadth and depth of expertise is the pursuit of a better customer experience in the OEM channel.

Global OEMs in the automotive, agriculture, commercial truck, construction, diesel engine, industrial products, mining, and power equipment sectors have been coming to Carlisle for over 20 years. Their capabilities are global with a particular focus on North America and Europe. Carlisle & Company’s reputation is built on a history of performance, strong values and culture, integrity, and creativity.

For more information, please visit Carlisle-co.com.