ONE Platform Lets Dealers Deliver an Exceptional Service Experience and Improve Customer Retention

Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as the exclusive provider of Digital Aftersales applications for Mitsubishi Motors North America, Inc., (MMNA). By adopting Dealer-FX’s ONE Platform, customized and branded MICAR for Mitsubishi, MMNA’s dealerships in the U.S. will have the digital technology needed to deliver an exceptional retail experience and improve customer retention.

“MMNA is giving its dealers access to the very best technology solutions and processes so they can deliver an exceptional experience to their customers,” said Mark Chaffin, Vice President, Fixed Operations at MMNA. “MICAR integrates VIN-specific factory recommendations and vehicle data into all communication touch points. Customers will get the information they need to make informed decisions about their vehicles, all presented via a seamless digital experience. Dealer-FX has proven that it can improve both customer satisfaction and dealer financial performance, and that it is the right partner to drive this advanced service and communication approach throughout our network.”

The Digital Retail Experience

With Dealer-FX’s ONE Platform, dealership customers will get the best digital retail experience available. From the initial service notification via text or email, through convenient mobile and online scheduling, as well as effective ongoing communication during the service visit, they’ll know exactly what their vehicle needs and can make selections with a tap of a button. Customers can:

  • Select appointment times, transportation options and preferred service advisors
  • Sync appointments to personal calendars, and receive text and email reminders
  • Be greeted by an Advisor on a tablet that allows them to check-in, confirm & approve initial services via e-signature
  • Remotely view and respond to Multipoint Inspection results, including images/video of the customer’s worn parts and marketing outlining the value of the recommended repairs
  • Quickly choose which repair recommendations to accept and purchase through Dealer-FX’s Digital MPI and electronic payments module, Easy Pay

 

How it Works – ONE Platform drives Business Intelligence

By tracking and facilitating every step of the aftersales process, from the items selected by a customer during scheduling, to being greeted on the service drive by an advisor using a tablet-based check-in with walkaround inspection, to communication of VIN-specific OEM data such as recalls and warranty information, and the subsequent process of conducting a multipoint inspection and communicating results to the customer on their mobile device, MICAR helps drive service efficiency by eliminating phone tag and dealer staff waiting for customer approvals. The data automatically gathered from the system helps managers, advisors and technicians identify areas of opportunity for service sales growth and to improve customer satisfaction.

Strong Financial Results

Dealerships using ONE Platform have achieved impressive results:

  • $97 increase in $/VIN
  • 24% increase in parts and service revenue
  • 93% increase in factory required maintenance penetration

“We are delighted that Mitsubishi Motors North America shares our passion for delivering an exceptional customer experience and has selected Dealer-FX as its technology partner.” said Dealer-FX President & CEO, Gary Kalk. “Our goal is to enable MMNA’s dealers to meet the rising bar of customer expectations to both grow and retain their business.”

ONE Platform and MICAR connect with dealerships via certified, bi-directional integration with 19 DMS vendors as well as several leading third-party application providers.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

Provides Real-Time Status Of Every Vehicle At Every Stage of Service

Toronto and Detroit, March 14, 2018

Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of the Service Dashboard, the industry’s only real-time department management, status and communication tool. Today’s customers want to know exactly where their vehicle is within the service process and when it will be ready for pick-up. The Service Dashboard enables dealers to consistently meet that expectation.

The Service Dashboard, formerly known as the Dynamic Route Sheet, automatically collects data in real-time from the DMS and the other components of ONE Platform to provide a complete view of all activity within the department. It tracks every vehicle at every stage of the service process, alerting advisors to potential bottlenecks and letting them communicate via text with both employees and customers. It’s the central hub, the screen where department employees spend much of their time including starting new tasks, and the Single Source of Truth for the dealership service department.

“The Service Dashboard gives dealers an unprecedented level of visibility and control over the entire service department,” said Gary Kalk, President and CEO of Dealer-FX. “Dealers can now manage every aspect of their people and processes, and can identify the sources of delays and inefficiencies that cost time and money. Service Dashboard makes it easy to manage capacity, boost throughput and drive both customer satisfaction and profitability higher. It changes the game.”

Total Visibility, Complete Control

The Service Dashboard allows dealers to manage the service department and track the progress of every vehicle through the shop from before the write up to delivery. It ensures greeters, advisors, parts clerks and technicians are more effective than ever. Because it’s automated, advisors don’t spend time filling out route sheets and service managers can quickly see all shop activity at any point in the day. Advisors, technicians, managers and parts clerks can easily communicate with each other without leaving their workstations, keeping everyone more customer-focused and productive. All internal and customer communications are associated with a VIN, so the tool maintains a complete record of every message, recommendation and response – ‘who said what’ is never in question.

Focuses Attention for the Greatest Impact

A unique feature of the Service Dashboard is the Opportunities tab, which allows users to identify potentially problematic vehicles, including those falling behind the timeline needed to meet the promise time, or those not meeting the quarter-time needed to complete the vehicle inspection. It also highlights missed appointments, vehicles ready for delivery, those not delivered and more. Managers can focus on the areas of greatest impact and minimize attention paid to vehicles not needing help.

Single Source of Truth

The Service Dashboard is feature-rich, able to handle the demands of the largest and most complex dealerships:

  • Quickly identify potential roadblocks so service managers can keep jobs on track to meet customer expectations
  • Send technician recommendations to customers using Digital MPI, the most convenient mobile approval tool available
  • Alert employees when promise time and quarter-time targets are at risk
  • Send invoices and receive payment via EasyPay
  • Send and receive texts with customers and department employees, keeping a VIN-level record of all communication in an easily accessible journal
  • Automatically see all of the day’s appointments including transportation options and unfinished carry over work
  • Access the entire vehicle history with every document associated with a VIN, including pre-writes, menus, inspection results and ROs from work completed
  • View an up-to-the-minute timeline of the service process, with timestamps marking the completion of each step for every vehicle
  • Customize the display of the Service Dashboard to suit each user’s needs

The Service Dashboard is included with ONE Platform at no additional cost. As with the entire set of ONE Platform solutions, Service Dashboard relies on certified, bi-directional integration with the DMS and leading third parties, and shares data across all ONE Platform solutions.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

Transforms BDCs Into Powerful Retention, Efficiency And Profit Drivers

Toronto and Detroit, March 7, 2018

Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, announced the release of Customer Connect, an enhanced, innovative and powerful BDC communication tool for dealers. As dealers increasingly utilize business development centers (BDCs) to interface with customers, Customer Connect gives agents valuable new capabilities to improve the customer experience and drive cost efficiencies. It controls all inbound and outbound communications via text, phone, and email, aligning message delivery with customer preferences to provide a frictionless experience.

Powerful Customer Retention Tool

Customer Connect runs targeted campaigns designed to reach the right customers with the right message at the right time. As an optional add-on, you can also purchase the BDC Accelerator®, a sophisticated auto dialer that greatly improves agent efficiency. BDC Accelerator automatically dials each contact. If voicemail picks up, a single click leaves a professional pre-recorded voicemail while the agent calls the next contact. It can also run personalized text and email campaigns. Customer Connect generates targeted outbound campaign lists and call scripts for all of the following campaign types:

  • Recalls and software updates
  • Declined and deferred services
  • Lost souls and potentially lost customers
  • Missed appointment reminders and follow-ups
  • Overdue for service reminders
  • Special and seasonal offers

 

Efficiency, Profit and Customer Experience Driver

Customer Connect expands the capabilities of the BDC by linking directly to the Service Dashboard, giving agents access to real-time information that only service advisors previously had. It frees advisors to spend less time answering vehicle status questions and more time serving customers in the dealership. Since BDC agents are almost always available, customers don’t play phone tag with advisors or wait on hold for information, improving their experience. Customer Connect lets BDC agents engage with customers in multiple ways:

  • Provide vehicle status updates and promise times
  • Have text conversations with both customers and advisors
  • Provide information about outstanding recalls and software updates
  • Make and change service appointments
  • Answer questions about factory and dealer recommended maintenance

“We are extremely excited to offer our dealers a product with so many valuable capabilities,” said Gary Kalk, President and CEO of Dealer-FX. “Customer Connect takes the dealership BDC to a whole new level, using every communication channel and reason to connect with customers to drive retention, revenue, improved efficiency and a seamless customer experience. It also provides a simple and easy solution for dealers to communicate with their customers.”

Customer Connect is included with Dealer-FX’s ONE Platform at no additional cost. As with the entire set of ONE Platform solutions, Customer Connect uses certified, bi-directional integration with the DMS and leading third parties, and shares data across all of its solutions. It also includes comprehensive reporting and analytics at the customer, campaign and agent levels, helping dealers utilize their resources most effectively to grow revenue and profits.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

Allows Customers to Review and Pay Service Invoices From Any Mobile Device or Desktop

Toronto and Detroit, February 28, 2018

Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, and payments technology developer, OpenEdge, announced the release of EasyPay. A payment platform that gives dealers advanced invoicing and payment capabilities, EasyPay lets customers receive, inspect and pay their service invoices on their mobile phones, on a desktop and on the service advisor’s tablet. Customers no longer have to wait in line at the dealer’s cashier window to pay their bill.

“EasyPay gives our dealers a critical tool they can use to deliver a true Digital Retail Experience,” said Gary Kalk, President and CEO of Dealer-FX. “Once they use it, customers cannot imagine going back to standing in line for the cashier. It brings paying your service bill into the 21st century.”

How it Works: Digital Payment Experience

With EasyPay, service advisors can text or email invoices to customers, making payment from any device incredibly fast and convenient. The advisor sends the invoice through the Service Dashboard, which also tracks payment status. It gives dealers the ability to offer convenient vehicle pickup options, including express and after hours. EasyPay’s features make it flexible enough for any dealership:

  • Mobile payments (from the customer’s home or from the service lane)
  • Quick pay and detailed invoicing with line item pricing and partial payment accounting
  • Acceptance of all major credit cards and debit cards
  • The most cost effective solution available – no additional fees incurred beyond current merchant services
  • EdgeShield advanced security utilizing encryption, tokenization and full PCI compliance
  • “OpenEdge is pleased to integrate our convenient, secure payment technologies into EasyPay,” added OpenEdge President, Robert Cortopassi. “Our partnership with Dealer-FX adds another level of customer convenience to this highly functional service management platform.”

EasyPay is included with Dealer-FX’s ONE Platform at no additional cost.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

About OpenEdge

OpenEdge helps software developers and businesses succeed by delivering secure and personalized payment solutions. As the integrated payments division of Global Payments, OpenEdge is driving innovation – adapting, scaling and simplifying how payments are processed, across platforms and points-of-interaction, in an increasingly complex landscape. OpenEdge serves more than 2,000 technology partners across 60 industry verticals throughout the United States and Canada. Learn more at www.openedgepay.com.

 

Dealer-FX Receives Honor for the Fourth Consecutive Year

“We are honored that Deloitte has recognized Dealer-FX once again as one of the fastest growing companies in North America,” said Gary Kalk, President and CEO. “This continued recognition confirms that Dealer-FX is on the right track. Our ONE Platform leverages mobile applications, deep data integration and intelligent analytics to deliver a frictionless experience to consumers, and increased efficiency, profitability, and brand loyalty to dealers and our OEM partners. No one in our industry can match the capabilities of our intelligent delivery platform and the Dealer-FX team’s dedication to our clients’ success.”

Dealer-FX’s growth over the past year has been fueled by the addition of new OEM partners, enhancements to ONE Platform, continued geographic expansion and the dedication of our amazing team.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

 

Partnership will launch data-driven analytics products available exclusively on the Dealer-FX platform

Toronto, ON and Concord, MA, January 27, 2017

Dealer-FX, the leading customer experience management platform for automotive OEMs and dealerships, and Carlisle & Company, the leading provider of aftersales strategic guidance and tactical solutions for the world’s leading motor vehicle brands, have formed an exclusive strategic partnership that will bring ground-breaking data and analytical solutions to the automotive industry.

This unique partnership will deliver Carlisle’s deep industry knowledge, proprietary data and analytical expertise through Dealer-FX’s industry-leading technology platform. Dealer-FX manages every touch point within the customer’s service experience, from initial contact through scheduling and every step at the dealership, and then retaining the customer by bringing them back. Incorporating these data-driven insights and customer-specific recommendations into the technology platform that drives a dealer’s service operations gives dealership management unprecedented control over core elements of the business.

The new products will replace stagnant information, guesswork and decades-old rules of thumb with intelligent algorithms that capture real-time data across the Dealer-FX platform, make informed predictions and provide actionable recommendations at every touch point along the customer journey. Dealerships will deliver the next level of personalized experience to each customer, using proprietary algorithms that are aligned with the dealership’s operating and financial objectives.

“We’re incredibly excited about working with the Carlisle team. Its unparalleled industry knowledge and relationships, extensive analytical capabilities and core integrity align perfectly with Dealer-FX’s organization and culture. Together we will deliver completely unique, highly valuable solutions that solve some of the industry’s most persistent problems and give both dealers and OEMs the sophisticated analytical tools that will drive retention and loyalty, which other industries have enjoyed for years,” said Dealer-FX CEO, Gary Kalk.

“The products we’re developing together will unlock billions of dollars of value within dealers and OEM service and sales operations, value that’s currently trapped by legacy systems and inflexible workflows. For years we’ve been looking for the right technology partner with a platform that can collect the right high-quality data, and apply our insights in real-time to benefit both customers and dealers. We’ve finally found that partner in Dealer-FX,” said David Carlisle, Chairman of Carlisle & Co. “This relationship is a game changer for Carlisle & Co. and for the industry.”

Its first product, focused on optimizing customer retention, will predict customer behavior at multiple points along their journey and tailor the service experience to maximize the chance of profitably retaining them. By offering the right actions and incentives at the right points in the customer’s journey, the dealership can drive behavior that benefits both parties, improving retention, CSI, trust, and the customer’s willingness to spend.

Future products, some of which will utilize machine learning technologies, will apply the partnership’s unique capabilities to address service cycle time, dealership throughput and capacity management, supply chain effectiveness and alternative customer satisfaction metrics.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

About Carlisle & Company

Carlisle & Company is the preferred provider of aftersales strategic guidance and tactical solutions for the world’s leading motor vehicle brands. The firm’s expertise is in data analytics, consulting, benchmarking, research, operational excellence, and non-profit consulting. Uniting and driving this breadth and depth of expertise is the pursuit of a better customer experience in the OEM channel.

Global OEMs in the automotive, agriculture, commercial truck, construction, diesel engine, industrial products, mining, and power equipment sectors have been coming to Carlisle for over 20 years. Their capabilities are global with a particular focus on North America and Europe. Carlisle & Company’s reputation is built on a history of performance, strong values and culture, integrity, and creativity.

For more information, please visit Carlisle-co.com.

 

Retention Solution Drives $1 Million in Annual Net Fixed Operations Profit

Dealer-FX, a leading provider of integrated service and retention tools for dealers and OEMs, today announced that since installing Mopar’s wiADVISOR in its service department, Greenway Dodge Chrysler Jeep Ram of Orlando, FL, has increased its net Fixed Operations profit by $1 million year-over-year, and Fixed Operations absorption to 105.42 percent, boosting the dealership into one of the most profitable Chrysler service departments in the country. Powered by Dealer-FX, wiADVISOR software powers multiple dealership service departments, both in the United States and Canada. It is a tablet-based solution that engages with customers at their vehicle and provides an exceptional experience on the service drive, enabling service advisors to build rapport and serve as relationship builders, rather than just order takers.

“Most other dealers cannot believe the numbers we are achieving here in service, they are almost too good to be true,” said Fixed Operations Director Tom Tempesta. “wiADVISOR replaces the traditional approach of a clipboard and desk jockey with tablets and a software solution that engages drivers in the service lane. With this technology we can quickly and efficiently discuss factory required maintenance options that contribute to better long-term vehicle care and offer our customers greater quality, accuracy, transparency and VIN-specific maintenance. As a result, we have stronger engagement with customers, sell more tires, more vehicle protection plans and enjoy increased customer satisfaction, retention and profitability,” Tempesta added.

Greenway Chrysler Dodge Jeep Ram runs an extremely busy service department with 10 service advisors that write anywhere from 60 to 170 ROs per day. According to Tempesta, what really makes his service department one of the most profitable is his fixed operations absorption rate at 105.42 percent, which means that it covers its own entire combined department operating expenses PLUS the total of fixed expenses and dealer salary. This provides the dealership with an opportunity to sell more vehicles, new and used, at competitive rates. Greenway is also 30 percent higher than the Chrysler national average, which sits at 70.46 percent. And the profitability continues to grow. Greenway started with wiADVISOR in March of 2013 and Fixed Operations net profit increased by $500,000 in 2014, $1 million in 2015 and is already up 33.1 percent year-over-year so far in 2016.

When a customer pulls into the Greenway service drive they are immediately greeted by a service advisor with a wiADVISOR tablet. The advisor quickly plugs a micropod into the vehicle’s OBDII port, which reads and validates the VIN and mileage and downloads all FCA’s OEM info. The service advisor can quickly view the mileage, in service date, when the warranty started and if still active, along with any warning messages and their codes, such as the check engine light or airbag light. wiADVISOR loads all active recalls for the specific VIN, immediately downloads any vehicle software updates, or flashes, and pulls all codes into the system.

“When I first started with wiADVISOR I thought I should get the system just for the recall information alone which is profitable. But, there is so much more to it,” said Tempesta. “For example, it tells the service advisor there is an update on the transmission and pulls the codes for that. Then information on an existing recall comes up. Then the advisor sees that there is a branded title as the vehicle was involved in a flood in New York. This is incredibly valuable information. It will also show if the customer has an extended warranty or not. And if you want to add a service contract, you can hit a button on wiADVISOR and it is added to the RO. I have also incorporated a tire tool and all the service advisor has to do is hit a button and get a price on tires, along with what is currently in stock,” Tempesta added.

Once the service advisor completes the write up on the tablet, which takes less time than with a traditional clipboard, they generate an RO and go over the recommendations with the customer. The customer reviews the recommendations and e-signs right on the tablet. The RO is then air printed and immediately sent to a technician, along with all the codes, warnings and information pulled up from the microPod. The service advisor does not have to leave the customer at any point during the check in and write up process. And, the technician has all the preliminary diagnostics at their fingertips before they even start the repair. They can see which codes misfire, etc., and gain a good overall picture of what the next step is, which saves time in the repair process.

“I am excited to be part of this new way of engaging the customer. It supports our dealership processes while also empowering our service advisors. We have seen an increase in our dollars per repair order — from $250 to $350, our net profit percent has seen a significant increase and we now have one of the most profitable Chrysler service centers in the country. Using tablet technology and following the correct process goes a long way towards optimizing the customer experience — and the results speak for themselves,” Tempesta stated.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

About Carlisle & Company

Carlisle & Company is the preferred provider of aftersales strategic guidance and tactical solutions for the world’s leading motor vehicle brands. The firm’s expertise is in data analytics, consulting, benchmarking, research, operational excellence, and non-profit consulting. Uniting and driving this breadth and depth of expertise is the pursuit of a better customer experience in the OEM channel.

Global OEMs in the automotive, agriculture, commercial truck, construction, diesel engine, industrial products, mining, and power equipment sectors have been coming to Carlisle for over 20 years. Their capabilities are global with a particular focus on North America and Europe. Carlisle & Company’s reputation is built on a history of performance, strong values and culture, integrity, and creativity.

For more information, please visit Carlisle-co.com.