Three Key Leadership Appointments and a Round of New Hires Are Set to Deliver More Innovation for Customers.

Toronto, September 4, 2019 – Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and retailers, announced today three appointments: Bill Lucchini, Chief Operating Officer, Alan Fong, Chief Technology Officer, and Lindsay Sparks, Board Member.

“Bill, Alan and Lindsay each bring a wealth of experience in helping to evolve business models and scale technology platforms which will help Dealer-FX accelerate our rapid growth by delivering innovative products for our customers,” said Gary Kalk, President and CEO, Dealer-FX. “I am delighted to welcome them to Dealer-FX at this important stage of our evolution.”

The hiring of three new leaders is a clear sign of Dealer-FX’s commitment to their dealer and OEM clients. It’s also proof that Dealer-FX, which has been named as one of the fastest-growing companies in Deloitte’s Technology Fast 500™ for five consecutive years, continues to invest and innovate in the future of customer experience technology. The new leadership appointments include:

Bill Lucchini, Chief Operating Officer

Bill brings over twenty-five years of business strategy, management, and operational experience to Dealer-FX. Prior to Dealer-FX, Bill led the cloud security business unit at Sophos, a global provider of enterprise-grade security solutions. Before Sophos, Bill was the Chief Operating Officer at OnForce where he was responsible for day-to-day customer operations, product development, and marketing. He started his career at Intuit and held a variety of leadership roles in several of Intuit’s businesses, including QuickBooks Online, the Mid-Market Division, the Intuit Partner Platform, and QuickBase. 

In his role as Chief Operating Officer, Bill will play a critical role in helping Dealer-FX to evolve and scale as our customer base grows.  Bill has a proven track record in other fast-growth businesses and will bring that experience to help Dealer-FX stay ahead of the growth curve. 

“I am excited and honored to help lead the organization to its next phase of innovation and operational excellence,” said Lucchini.


Alan Fong, Chief Technology Officer

Alan brings over 20 years of technology leadership and execution experience, where he has built and developed innovative, high-growth technology companies in multiple industries – automotive, healthcare, telecom and enterprise workload management. With his progressive responsibilities in the software industry, Alan has created product value by understanding customer problems, then building technology solutions that lead to improved business outcomes and realize hyper-growth.  Alan is also very involved in the startup ecosystem as an advisor and mentor to various startups, helping them focus to build for customer value and prepare to rapidly scale. Alan holds a Computer Engineering degree from the University of Waterloo.

As Chief Technology Officer, Alan will accelerate innovation, research, development, building and testing for the ONE Platform offering. Alan joins Dealer-FX from Fleet Complete, where he most recently served as Chief Technology Officer. 

“Dealer-FX is poised to disrupt the automotive industry and drive the transformation that OEMs and dealers are looking for,” said Fong. “I am thrilled to join the team and look forward to developing technology that takes Dealer-FX to the next level.”  

Lindsay Sparks, Board Member 

Lindsay Sparks is a seasoned Senior Executive who has extensive experience building and running a diverse set of businesses. As a former Officer of Microsoft and a multi-time founder and CEO, Lindsay has extensive experience scaling and guiding businesses to industry-leading returns. Lindsay also provides strategic guidance to large investment firms and selected companies. 

As a board member, Lindsay will advise the Dealer-FX executive leadership team and work with them to develop the overall business and technology strategy. He is currently an Executive Director at HGGC and sits on the boards for Carson-Dellosa Publishing LLC and Bluecat Networks.

“Dealer-FX is transforming the customer experience through innovative technology and extensive OEM and third-party integrations,” said Sparks. “I look forward to working with the team at Dealer-FX.” 

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About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management and intelligent delivery platform use advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi, GM, Kia, Hyundai and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

Dealer-FX Contact: 

Dennis Welsh, Director of Marketing
(877) 493-0039 x216

pr@dealer-fx.com

Staying Connected and Engaged with Customers Ensures an Enhanced Digital Service Experience. 

Toronto, ON August 27, 2019 – Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and their retailers, is announcing the release of a new mobile Dealer Messenger app, which adds mobile functionality to the existing web-based application that provides additional flexibility and convenience to dealership personnel. Dealer Messenger proactively notifies dealership employees and customers of vehicle status updates.

“Consumer preferences are evolving, forcing a disruptive transformation in the way dealerships service vehicles,” said Gary Kalk, President and CEO of Dealer-FX. “The Dealer Messenger mobile solution enables dealers to communicate to customers via text message to deliver a seamless and frictionless digital service experience.” 

Service staff are not in front of their computers or tablets 100% of the time. The Dealer Messenger app ensures that they will never miss a vehicle status change which will improve throughput, profits and customer satisfaction. Dealer Messenger offers:

  • Proactive, system-generated notifications of vehicle status updates, incoming messages and overdue responses
  • Ability to message internally with other dealer users  (1:1, team or group)
  • Text with customers – including images and video 
  • “Subscribe” to message threads they want to be part of
  • View of the entire history of communication about the customer’s vehicle 

Dealer Messenger seamlessly integrates into ONE Platform to create an end-to-end digital dealership. It’s available to download from the Apple Store or on the Google Play Store. This is another way that Dealer-FX is thinking forward and driving the digital transformation of dealerships. 

# # #

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management and intelligent delivery platform use advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi, GM, Kia, Hyundai and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com


Ultimately, Big Data means little unless it’s connected to a bright idea that helps customers find more value in their automotive experience.

Some call that integration — connecting dots — and just about everyone calls it good customer service. After all, when the information the customer needs is delivered at the right time, and in the correct way, building relationships and writing repair orders is a natural outcome.

That’s the topic of a new Automotive News post about how the Dealer-FX ONE Platform solution can now integrate with Hunter Technologies’ Quick Check, Quick Check Drive and Quick Tread. According to the post, several dealers had approached the two companies requesting some sort of connection between the two services. What they got was true integration between two disparate and disconnected systems and sets of data. In fact, the partnership, which took months of work to bring together, now creates a real-time customer experience from the moment they drive into the service area to the conversation they have with the service advisor.

That’s not hyperbole — it actually works that away. Hunter’s scanning solution picks up important updates about wheel and tire wear as a customer drives in, and that data is sent to the ONE Platform service. The result? Actionable insights for the customer when they step out of their vehicle. For customers, they get a constructive conversation based on data — not opinions — and a strong set of suggested services. Dealer service managers enjoy RO increases thanks to high-value services like wheel alignments.

Check out the post, here.

What’s Next?

Click here to learn more about Dealer-FX ONE Platform. At Dealer-FX, our mission is to help automotive dealerships transform the customer experience by providing leading-edge marketing services that help to deliver the right message at the right time — via the right digital channel. How can we help you?

Increased Data Integration Gives Dealerships More Up-to-Date Customer and Vehicle Information through Dealer-FX Software

Toronto, May 30, 2019 — Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, today announced a more comprehensive partnership with PBS Systems. PBS Systems is a leading provider of DMS software providing accurate, reliable dealership software, services and support for over 30 years.  

“We’re excited to offer a more complete integration with PBS Systems for our dealership customers,” said Gary Kalk, President and CEO of Dealer-FX. “The benefits of this enhanced integration will help our dealers streamline service department operations, plus it will simplify the repair order and scheduling process.”

Dealer-FX now delivers the following integrated service enhancements to PBS dealerships:

  • Service Appointment Data Pull: Dealer-FX can now extract all current and future service appointments from the dealership DMS, and help generate an appropriate listing for Appointment Manager
  • Open RO Data Pull:  This allows for the comparison of appointments with DMS originated ROs, and properly identifies shown and missed appointments in the Appointment Manager and VIN Customer Search. Also enables automatic search of a customer by VIN, in PBS v10 — if not found in the Dealer-FX system
  • On-Demand Customer Search by VIN:  Additionally, customers can be searched by VIN from Advisor Check-in and Appointment Manager. This provides PBS dealerships with the most up-to-date customer/vehicle information.


About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON.

Dealer-FX Contact:
Dennis Welsh, Director of Marketing
Dealer-FX
(877) 493-0039 x217
pr@dealer-fx.com
www.dealer-fx.com

About PBS Systems

PBS Systems is a privately held company that continues to be the premier supplier of Dealer Management Systems to dealerships in North America and the Caribbean. PBS is Microsoft Windows-based, making it the most intuitive and user-friendly DMS available. PBS continuously strives to find new ways to partner with their customers to make the dealership more productive, efficient and profitable.

PBS Systems Contact:
Moe Sonier, Business Development
PBS Systems Inc.
1.800.665.6304 x 338
moes@pbssystems.com
http://www.pbssystems.com

Integration Between Technology Providers Gives Auto Retailers a Powerful Way to Present Wheel and Tire Maintenance Suggestions to Customers

Toronto, May 21, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced the inclusion of Hunter Engineering product data into its ONE Platform service experience. Hunter Engineering Company® is the global leader in alignment systems, wheel and tire service, brake service and inspection lane equipment.

Integration with Hunter’s inspection and alignment systems, including Quick Check Drive™, Quick Check®, and Quick Tread® systems enables automotive retailers to quickly present tire inspection and alignment findings, as well as battery health readings to customers. It’s all made available to the customer on a tablet, enhancing the experience right at the drive.

“We are committed to integrating with partners like Hunter Engineering, who provide the data that drives the best dealer and customer experience,” said Gary Kalk, President and CEO of Dealer-FX. “With this new partnership, our clients can ensure that every vehicle receives a complete service write-up including tire alignment, tread depth, tire pressure, and rotation diagnostics at check-in and inspection.”

Tire inspection and alignment data collected from Hunter Engineering’s connected equipment is added to Dealer-FX’s Advisor Check-In and Technician Inspection applications. Recommendations from the tire inspection will be added to the RO in Advisor Check-in. The Technician Inspection application will be pre-populated with the results of the Hunter scan, eliminating the need for double entry.

“Any dealer that performs alignment or tire service can benefit from this exciting, new integration with Dealer-FX,” noted Alan Hagerty, Product Manager at Hunter. “Our partnership enhances the customer and employee experience by providing connectivity, transparency and streamlined processes.”

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit www.dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

Dealer-FX Contact:

Dennis Welsh, Director of Marketing
Dealer-FX
(877) 493-0039 x216
pr@dealer-fx.com

About Hunter Engineering Company

Hunter Engineering Company® is the global leader in alignment systems, wheel and tire service, brake service and inspection lane equipment. Hunter® equipment is approved and used by vehicle manufacturers, automobile and truck dealers, tire dealers and service facilities around the world.  For more information, please contact your local Hunter® representative at www.hunter.com/contact-hunter.

Hunter Engineering Company Contact:

Maddie Laviolette

Marketing Communications Specialist
Hunter Engineering Company
11250 Hunter Drive | Bridgeton, MO 63044
Office: 314-716-0380 | www.hunter.com

Dealer-FX is ready to provide complete digital marketing services for Mitsubishi Motors Dealer network in Canada.

Toronto, May 14, 2019 — Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced their selection as a preferred partner of Mitsubishi Motors Canada Tier 3 marketing.

“Nearly 90% of vehicle shoppers do some research online before actually setting foot in a store. It’s crucial for dealers to be in front of potential buyers at all steps in the purchase decision process,” said Gary Kalk, President & CEO of Dealer-FX. “We’re pleased to extend our existing relationship with Mitsubishi Motors Canada in providing proven digital marketing solutions for their dealer network.”

Dealer-FX makes it easy to build strong relationships through data-driven and on-target social and digital programs designed to connect with customers. Because customer connections are the lifeline of successful dealerships, effective digital marketing is key to making those connections permanent. Dealer-FX works directly with each dealership to understand its unique positioning to build an effective marketing strategy to engage their audience. Among the advertising solutions available to Mitsubishi Motors dealers in Canada are Social Media Advertising, Search Engine Marketing, Social Media Management, Email Marketing, Conquest Email Marketing and Reputation Management.

“We are pleased to announce that Dealer-FX is now a preferred partner of Mitsubishi Motors Canada marketing,” said Steve Carter, Director of Marketing, Mitsubishi Motor Sales of Canada, Inc. “Creating a premium digital experience for our customers from corporate to the dealership that is easy-to-use, informative and rich in content is important to the overall customer experience at Mitsubishi Motors. Dealer-FX helps us achieve these goals by helping us to provide a seamless end-to-end digital journey.”

Dealer-FX has been an existing partner of Mitsubishi Motor  Sales of Canada, Inc. for the last nine years, powering MiCAR, an after-sales technology platform, in addition to providing various digital marketing programs at both the Tier 2 and Tier 3 levels.

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA. Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

Dealer-FX Contact
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com

About Mitsubishi Motor Sales of Canada, Inc.

Mitsubishi Motor Sales of Canada is the sales, service, parts and marketing arm for Japan’s Mitsubishi Motors. With a product range consisting of Mirage and Mirage G4, RVR compact crossover, Outlander compact sport utility and Outlander PHEV, and Eclipse Cross, MMSCAN supports its dealerships with a head office team and parts distribution centre — both located in Mississauga, Ontario. Established in 2002, MMSCAN and its dealerships employ over 1,200 people in communities large and small. In 2016, MMSCAN became the only automaker to partner with Breakfast Club of Canada with a goal of stimulating young minds and a brighter future in communities across the land.

MMSCAN MEDIA CONTACT
Michelle Lee-Gracey, Manager, Public Relations
Mitsubishi Motor Sales of Canada
michelle.lee-gracey@mmcan.ca

Digitize the vehicle delivery process and introduce every customer to the Service Department.

Toronto and Detroit, January 23, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of Sales2Service, the automotive industry’s first digital pre-delivery checklist mobile solution.

Sales2Service seamlessly integrates with all ONE Platform applications to create an end-to-end digital dealership. This mobile solution empowers the salesperson to provide a digital retail experience to the customer and ensures that their first service visit is booked through the integrated Online Scheduler. For the customer, the application validates their contact information, registers them in the OEM ownership portal and captures their communication preferences up front. With these details quickly sorted, it leaves more time for a detailed delivery and customers leave with a better understanding of their vehicle’s features.

“The transition from sales to service is an often overlooked process at the time of delivery,” said Gary Kalk, President and CEO of Dealer-FX. “The Sales2Service mobile solution is an effective tool that will not only build credibility and trust with the sales customer but also will dramatically increase first service visit retention and customer satisfaction. It’s another way that Dealer-FX is thinking forward and driving the digital transformation of our dealers.”

Sales2Service enriches the ownership experience for the customer, increasing customer satisfaction and CSI scores. It also improves the process flow for the dealer, notifies management of customer concerns and helps them deliver on key performance indicators set out by each OEM.

“This tool has greatly improved our retention and customer experience. We have over 80% of buyers coming back for their first appointment,” said Jim Leckie, Director of VW Operations, Humberview Volkswagen.

The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of Sales2Service to OEMs and dealers.

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, www.dealer-fx.com.

Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com


See how dealership service departments can improve efficiency and customer experience while increasing retention and profitability.

Toronto and Detroit, January 9, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, announced it will be conducting a NADA Workshop focused on improving dealership service department effectiveness and efficiency at the NADA 2019 Convention & Expo in San Francisco, January 24-27, 2019.

This informative in-depth workshop covers several actionable opportunities and educates dealers how to:

  1. Identify gaps in current service department processes such as missed appointments, lost service write-up revenue, declined services and lost parts sales.
  2. Calculate the impact on business caused by gaps and breakdowns in processes.
  3. Formulate a plan to address customer experience gaps while increasing throughput, capacity, parts, service revenue and service retention.
  4. Solve issues with parts specifying, driving better overall service department efficiency.
  5. Structure pay plans that drive the behaviors required to boost key performance metrics.
  6. Implement a plan to improve the experience at every touchpoint with the customer with goals of improving customer satisfaction, retention and brand loyalty/repurchase.

Objectives such as these only happen through actionable best practices, identified and discussed by an industry expert.

“Your service department is the foundation of the dealership,” said Greg Dryden, Vice President of Client Optimization, Dealer-FX. “Understanding areas of opportunity in your service business is the first step toward improving processes, the customer experience and driving profitability.”

There are two sessions to choose from:

Session 1:
When: Thursday, January 24, 2019
Time: 2:30 PM – 3:30 PM
Where: 3010W
Department: NADA Fixed Ops

Session 2:
When: Saturday, January 26, 2019
Time: 10:30 AM – 11:30 AM
Room: 3011W
Department: NADA Fixed Ops

The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of ONE Platform to OEMs and dealers.

# # #

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com


Dealer-FX Receives Distinction for the Fifth Consecutive Year

Toronto, ON, November 27, 2018 — Dealer-FX announced today that it has been named one of the fastest growing companies in North America in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America.

Dealer-FX’s President & CEO, Gary Kalk, credits the strength of its OEM partnerships and a commitment to always thinking forward for the company’s continued revenue growth. “At Dealer-FX, we manage every stage of service and the customer experience with mobile applications, data driven insights and powerful reporting,” said Kalk. “This is resonating with our OEM partners and their retailers.”

“Congratulations to the Deloitte 2018 Technology Fast 500 winners on this impressive achievement,” said Sandra Shirai, vice chairman, Deloitte LLP, and U.S. technology, media and telecommunications leader. “These companies are innovators who have converted their disruptive ideas into products, services and experiences that can captivate new customers and drive remarkable growth.”

“Software, which accounts for nearly two of every three companies on the list, continues to produce some of the most exciting technologies of the 21st century, including innovations in artificial intelligence, predictive analytics and robotics,” said Mohana Dissanayake, partner, Deloitte & Touche LLP, and Industry Leader for technology, media and telecommunications, within Deloitte’s audit and assurance practice. “This year’s ranking demonstrates what is likely a national phenomenon, where many companies from all parts of America are transforming the way we do business by combining breakthrough research and development, entrepreneurship and rapid growth.”

Overall, 2018 Technology Fast 500™ companies achieved revenue growth ranging from 143 percent to 77,260 percent from 2014 to 2017, with median growth of 412 percent.

About Deloitte’s 2018 Technology Fast 500™

Deloitte’s Technology Fast 500 provides a ranking of the fastest growing technology, media, telecommunications, life sciences and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2014 to 2017.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD, and current-year operating revenues of at least $5 million USD. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of ONE Platform to OEMs and dealers.

# # #

For Immediate Release
PR Contact: Dennis Welsh, Director of Marketing
Dealer-FX, (877) 493-0039 x217 pr@dealer-fx.com

The partnership ensures tire diagnostic information is provided to all service customers…at check-in

Toronto and Detroit, November 13, 2018 – Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, has announced the integration of TreadSpec and Groove Glove into the ONE Platform suite of solutions. TreadSpec is a unique VIN-based tire diagnostic system offered by Tire Profiles, the industry-leading provider of tire diagnostic systems.

“With the integration of TreadSpec and Groove Glove, Dealer-FX ensures that every vehicle receives a complete write-up including tire alignment, tread depth, tire pressure, and rotation diagnostics at check-in,” said Gary Kalk, President and CEO of Dealer-FX. “We are committed to integrating with partners like Tire Profiles who provide the data that drives the best dealer and customer experience at every stage of service.”

When customers arrive at the dealership, they simply drive over TreadSpec when entering the service drive. TreadSpec will scan their license plate while important tire diagnostic information is automatically populated in Dealer-FX’s Advisor Check-In and Technician Inspection applications. From there, service advisors can have a more informed conversation with the customer regarding the condition of their tires. With TreadSpec and Groove Glove integrated into ONE Platform, it extends its position as the most comprehensive and convenient service department experience solution available.

“Both TreadSpec and Groove Glove can be easily integrated into a dealer’s current service process and provide convenient tire condition data to predict when tires will need replacement or when the vehicle will need an alignment,” added Tire Profiles CEO, Dave Boyle. “Our partnership with Dealer-FX delivers a demonstrably higher level of convenience and efficiency for both dealers and their customers.”

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON.

About Tire Profiles

Tire Profiles (TPI) headquartered in Irving, Texas, offers best-in-class drive-over and handheld technology for tire and alignment diagnostic systems, called TreadSpec and Groove Glove. These two tire-measurement diagnostic tools have revolutionized the automotive industry.

For more information, visit Tire Profiles online at www.tireprofiles.com.

Dealer-FX Contact:

Dennis Welsh, Director of Marketing

(877) 493-0039 x216

pr@dealer-fx.com

 

Tire Profiles Contact:

Rebecca Larson, Marketing & Communications Manager

(214) 296-0337

rlarson@tireprofiles.com

 

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