When COVID-19 hit in March, Dealer-FX we had to transform our installation and training models from in-dealership to virtual overnight to ensure the safety of our dealers and our team. Since that time, we have delivered over 12,000 hours of virtual training and consultations with our dealers.



Remote training is proving to be just as effective – and sometimes more so – than on-site visits. There are many benefits to Virtual Training, including: 

  • Multiple team members can participate at the same time
  • Safety-conscious
  • Increased efficiency
  • Immediate support

*Compared to in-dealership training.


“The Virtual Training we received from the Dealer-FX team is hands down the best training I’ve seen in my 30 years in the business. It is a much more efficient process as you can have multiple workstations live at once –  training the entire team through the whole process and immediately identifying issues.

The Support Team has been second to none. They are only a phone call away if we need help.”

Tom Archer, Service Director
Fair Oaks Chrysler Jeep Dodge Ram, Chantilly, VA


OUR UNWAVERING COMMITMENT TO YOUR SUCCESS

Deploying technology solutions within a dealership requires a comprehensive approach to installation, process consulting and support. We’ve done it more than 2,500 times, continually refining our recipe for success — including Virtual Training! 


About the Dealership

St. Marys Chevrolet is a small town dealership with a big focus on supporting their community. Since launching on ONE Platform from Dealer-FX, they have seen a significant increase in hours per RO, dollars per RO, and maintenance penetration. 

From the Dealership

“Before Dealer-FX, we were on a competitive solution that was expensive and not user friendly. Our other store, St Marys Chrysler, has been on the wiADVISOR Program from Dealer-FX for over three years now. We saw the value it delivered and wanted the same system for our store. “

ONE Platform from Dealer-FX makes us accountable because it forces our entire team to follow the process with every customer.

“We like the soft-sell approach that ONE Platform provides by presenting Factory Required Maintenance and Dealer Recommended Services to customers at every stage of the service process. By the time the Service Advisor or Technician makes an additional service recommendation, the customer has already seen it a few times — makes our job a lot easier!

One of the biggest benefits of ONE Platform is communication both with customers and internally. It has made it a lot easier to stay in contact with customers with email and text – we didn’t have that with our old system. Tools like Digital MPI not only help us communicate more clearly with our customers but also increase approvals of MPI recommendations. Internal communications between our Technicians, Parts Clerks, and Service Advisors, saves us time and money.  

Our Dealer Principal, Brian Wasko, always talks about the 300 Rule – present 100% of products to 100% of people 100% of the time – to achieve the best result. Dealer-FX helps us do this with the right tools and consistent processes. 

Customers love the new technology – especially the new Mobile Check-In application. It gives them a better understanding of what is required to fix their vehicle and makes them feel like they are part of the service process.”

The training and support on ONE Platform have been amazing. I would absolutely recommend Dealer-FX to another dealer.

Bill Wolfe, Fixed Ops Director 
St Marys Chevrolet, St Marys, PA


Learn More About ONE Platform

Dealer-FX connects customers to dealerships and OEMs, transforming the automotive service process into a digital service experience. Get in touch with us today and learn how ONE Platform from Dealer-FX can benefit your dealership.


About the Dealership

Calgary-based South Trail Chrysler Dodge Jeep & Ram Superstore treats the needs of each individual customer with paramount concern. This commitment to excellence earned them the “Consumer Choice Award” in 2019 for Southern Alberta. They opened their doors on February 1st, 2016 and implemented the wiADVISOR Program in 2018.

Results

wiADVISOR has been integral to implementing a consistent process in the service lane and has generated impressive results. 


From the Dealership

“The wiADVISOR platform has transformed our service drive by allowing customers to have a more active and dynamic drop-off experience. Increased trust is by far the best benefit of wiADVISOR, as it allows customers to be much more involved in the check-in process. Consistently presenting factory recommended services for their vehicle creates greater transparency and makes them feel less like there are being ‘sold’ services.”

“Our write-up process has been streamlined and getting information to the Technicians has vastly improved since installing the wiADVISOR program. “Podding” our customers’ vehicles not only ensures accurate VIN write-up, but forces recalls, RRTs and codes present to be alerted to the Technician via the FCA Service Library. This gives the Technician a more informed view of the vehicle’s condition and increases the ‘Fixed Right the First Time” rate. ”

“I would highly recommend wiADVISOR to any dealership management team due to the enormous value the program brings to a dealership’s fixed operations.”

“We have already seen a 25% increase in CP sales since implementing the wiADVISOR program. It’s simple – get wiADVISOR or be left in the dust!”

Matthew Sheppard-Brown, Assistant Service Manager
South Trail Chrysler Dodge, Jeep, Ram, Calgary, AB


Experience a wiADVISOR Demo

Dealer-FX is proud to power the wiADVISOR Program. Get in touch with us today to experience a live demo of wiADVISOR.

When looking for a technology solution capable of transforming every part of the department, Puyallup Nissan chose Dealer-FX and the platform has generated impressive results.

Continue reading the full story here.


About the Dealership

Toyota South Atlanta

Toyota South Atlanta is a family-owned and operated dealership that has won the Consumers Choice Award for seven years in a row! They believe in making great customer service a priority and it’s paying off in the service lane. 

Results

Toyota South Atlanta

Since adopting the Toyota Service Technologies Program in early 2018, they have seen significant improvement in Customer Pay Revenue and CSI/Service Retention scores. 


From the Dealership

“I’ve been in the business for 25 years now – the last 15 years with Toyota. We partnered with Dealer-FX early on because they shared the same experiential philosophy as us. 

We wanted an end-to-end solution that enhanced the guest experience, delivered efficiency, transparency and shortened our overall cycle/wait times. Reducing cycle/wait times is a high priority for us as this is the #1 reason why guests defect or don’t purchase services. “

“Dealer-FX has created a great system with frictionless integrations, a robust walk-around, and a simple, modern way to communicate with our guests.”

“Since adopting the TST program, we have seen our ELR increase, our overall dollars per RO increase and our CSI/Service retention scores improve. Dealer-FX’s field support has really been instrumental in bringing the Toyota Service Technologies program to life for our dealership!”

Rich Mahon, Vice President/General Manager
Toyota South Atlanta, Morrow, GA


What’s Next?

Get in touch with us today and learn how the Toyota Service Technologies program from Dealer-FX can benefit your dealership: 1-877-493-0039 | sales@dealer-fx.com 



About the Dealership

Friendly Kia has served New Port Richey with care and compassion since 1998. They believe in being honest, upfront, and providing the same level of exceptional service to all customers.

Results

Friendly Kia signed up for ONE Platform in February 2019. Since then, they have seen very strong results, including a 43% increase in Average Dollar Sold During Check-in.


From the Dealership

“ONE Platform by Dealer-FX has helped raise our level of consistency and professionalism. Our customers love it and we can see we are now appealing to a younger market.”

John Schmidt, Service Director, Friendly Kia, New Port Richey, FL

Given the profound change to our service process, training is really important.I’m happy to report the trainers are the best I have ever worked with! 

The greatest benefit we have seen would have to be the ability to present VIN-specific services which have had a direct impact on our CP Dollars per RO. In addition, the ability to take pictures of prior damage during the walkaround is amazing and has saved us money on several occasions.

John Schmidt, Service Director
Friendly Kia, New Port Richey, FL


“The communications from the Dealer-FX Total Service Marketing Team are second to none. We have used competitive products in the past and none of them offers what Dealer-FX does. They provide a more flexible program, better reporting and they deliver a level of service that we have never seen before. I would highly recommend Dealer-FX to another dealer.” 

Tyler Holt, Internet Marketing Director 
Friendly Kia, New Port Richey, FL


What’s Next?

Dealer-FX will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. Get in touch to experience a live demo today!

About the Dealership

Since 1966, Van Horn Dodge has remained Wisconsin’s premier family-owned and operated Dealership. Today, they have 15 locations throughout Wisconsin and Iowa. Their mission is simple: “Empower People. Amaze Customers.” They believe that car shopping and service experience should be easy, straightforward and hassle-free. 

Results

Dealer Success

Van Horn Dodge was an early adopter of the wiADVISOR Program, signing up in 2013. Since upgrading to wiADVISOR 3.0 in April 2018, they have continued to build on their strong results.

From the Dealership

“wiADVISOR 3.0’s Appointment Manager has saved us over $1,000 per month compared to our previous provider.”

 Marc Shuman, Service Manager, Van Horn Dodge, Plymouth, WI

“wiADVISOR is easy to use. It makes our day smoother and we have increased our appointments as well as shop hours. My BDC department loves using Customer Connect as it is so easy and user-friendly. I look forward to the continued success and advancements of wiADVISOR 3.0.”

Marc Shuman, Service Manager
Van Horn Dodge, Plymouth, WI

“As a new Service Advisor, the overall ease of wiADVISOR 3.0 makes it easy to communicate and work with my clients. Estimates are easy to complete and get approved. Overall it’s a great, efficient tool that helps my day go a lot better.”

Derrick Adleman, Service Advisor
 Van Horn Dodge, Plymouth, WI


What’s Next?

wiADVISOR will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. Get in touch to experience a live demo today!

About the Dealership

South Dade Toyota is owned by two families that have been in the automotive industry for over 85 years and three generations. They treat employees and customers like they are part of their extended family.

Results

South Dade’s high utilization of the Toyota Service Technologies program has helped them achieve 48% Maintenance Penetration, leading to an increase in dollars per RO and overall Parts and Labor revenue.


From the Dealership

“The Toyota Service Technologies program from Dealer-FX is a great tool that allowed us to see the effectiveness of our process by time-stamping every step. The reporting provided all of the information we needed to improve.”

“For our dealership, Digital MPI has been a huge benefit. Now, we can access all MPIs and run reports to better understand the details about what was sold or deferred. The data that we collect can also be used to coach our technicians and ASMs.

Our CP sales are up and we have been able to improve our key products penetration (Tires, Brakes, Filters, Wipers and Batteries), which not only helps us increase dollars per RO, but also customer retention.  

With Dealer-FX, we finally obtained one solution suite for all the processes in the department including Meet and Greet, Write-up, MPI, Active Delivery and BDC follow-up. I would definitely recommend Dealer-FX to a peer!” 

Juan Millan, Service Director
South Dade Toyota, Homestead, FL 


Get in touch with us today and learn how the Toyota Service Technologies Program from Dealer-FX can benefit your dealership: 1-877-493-0039

Book a Demo

About the Dealership

Bellingham Nissan believes in building a strong community by supporting local charities in the Bellingham, WA area. Before going live on the Nissan SWS Program from Dealer-FX, they were using paper forms and their DMS. 


Results

Since launching on the program, Bellingham Nissan has seen an increase across all KPIs, including 41% Maintenance Penetration, which has translated into an increase in Parts and Service revenue. 


From the Dealership


The Nissan SWS Program from Dealer-FX has changed our service process by giving us the technology to communicate with modern-day consumers and provide a truly digital service experience.”

“The largest benefit to our dealership has been using the Digital MPI application to cut down phone calls by adapting our communication methods and texting customers instead. As well, the in-dealership support has been hands down one of the best from a third party I have seen. Phone calls and issues are handled promptly by the Dealer-FX Team!

I would absolutely recommend Dealer-FX to my peers. The Nissan SWS Program from Dealer-FX is a required tool to handle the ever-changing automotive market.”

Nick Poirier, Service Manager
Bellingham Nissa, Bellingham, WA


Get in touch with us today and learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership: 1-844-647-7888

Book a Demo

About the Dealership

Serra Gardendale Kia is committed to doing “Whatever It Takes” in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term customer loyalty.

From the Dealership

“Now in my 7th year as General Manager of Kia Franchises, there has been no greater challenge than raising the bar for customer pay in our service department.  The excuses from my team were endless:

  • “If I do the multi-point, the writer doesn’t sell the recommendations”
  • “If I sell the service, parts can’t deliver fast enough for the customer”
  • “There just isn’t time to sell the multi-point”
  • And my favorite excuse… “Kia customers can’t afford the service”

As a dealer and General Manager, I struggled with these excuses as barriers to raising customer pay dollars and efficiencies for years. Until we partnered with Dealer-FX.”


“Dealer-FX has the tools, technology, systems, and most importantly service, that has helped my service department almost DOUBLE OUR CUSTOMER PAY HOURS PER R.O.”

“Most vendors have a system and most “talk a good game” until you sign the contract. I was most impressed with the service that Dealer-FX provided after the dotted line was signed.  Their team worked with each sub-department until every employee understood, and could be held accountable for, performance and execution. It was almost like having a second Service Director to help with the install and execution.

If you are looking for a true partner to help take your service department to the next level, consider Dealer-FX.”

Andy Fisher, General Manager
Serra Kia, Gardendale, AL


Get in touch with us today and learn how the Kia Service Lane Technology Suite from Dealer-FX can benefit your dealership, call 1-844-647-7888

Learn More

Book a Demo