About the Dealership
Crown Chrysler Dodge Jeep Ram is committed to providing exceptional service in a timely manner and their Technicians treat each car as if it’s their own. The Cleveland, TN dealer received the Consumer Satisfaction Award from DealerRater in 2019 as a result.
Crown Chrysler Dodge Jeep Ram was an early adopter of the wiADVISOR Program, signing up in 2012. Since upgrading to wiADVISOR 3.0 in September 2018, they have gone from strong to stronger, with increases in their maintenance penetration, $ sold during Check-in, $ per RO, and more.
From the Dealership
“Now into my 3rd year as a Service Director, I have faced the challenge of ensuring multi-point inspections are completed as well as consistently getting recommendations to the customer in a timely manner. With wiADVISOR 3.0 we have become more productive on our service drive as well as in our shop.
There are a lot of good programs out there. In fact, our dealership has tried three of them in the past two years and they do not stand up to the test. Not only do they not work as they should, but the support from them is nowhere near what they have received with wiADVISOR. I commend wiADVISOR for the level of customer service that they provide. For example, when chasing our declined repairs, they helped me set up a follow-up email to every customer offering a discount on the repairs they declined That alone has given us around a 12% return visit for repairs that we would not have had, and I did not have to spend time calling up those customers or sending out flyers.
In the past, I have spent hours of wasted time chasing the repair status from techs to give to customers. If you are looking for a shop RO manger then look no further.”
“wiADVISOR is the best program we have ever used and the support is like nothing I have ever experienced.”
If you are looking to improve your shop’s efficiency and your customer retention, give them a call. They will not disappoint you.”
Larry Dales, Service Director
Crown Chrysler Dodge Jeep Ram, Cleveland, TN
Experience a wiADVISOR Demo Today
Get in touch with us today to experience a live demo of the wiADVISOR Program and see first hand how it can drive results for your dealership.