When looking for a technology solution capable of transforming every part of the department, Puyallup Nissan chose Dealer-FX and the platform has generated impressive results.

Continue reading the full story here.

About the Dealership

Bellingham Nissan believes in building a strong community by supporting local charities in the Bellingham, WA area. Before going live on the Nissan SWS Program from Dealer-FX, they were using paper forms and their DMS. 


Results

Since launching on the program, Bellingham Nissan has seen an increase across all KPIs, including 41% Maintenance Penetration, which has translated into an increase in Parts and Service revenue. 


From the Dealership


The Nissan SWS Program from Dealer-FX has changed our service process by giving us the technology to communicate with modern-day consumers and provide a truly digital service experience.”

“The largest benefit to our dealership has been using the Digital MPI application to cut down phone calls by adapting our communication methods and texting customers instead. As well, the in-dealership support has been hands down one of the best from a third party I have seen. Phone calls and issues are handled promptly by the Dealer-FX Team!

I would absolutely recommend Dealer-FX to my peers. The Nissan SWS Program from Dealer-FX is a required tool to handle the ever-changing automotive market.”

Nick Poirier, Service Manager
Bellingham Nissa, Bellingham, WA


Get in touch with us today and learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership: 1-844-647-7888

Book a Demo

About the Dealership

McKeown Motor Sales is a family-owned and operated dealership, proudly serving Springbrook, Ontario since 1933. They switched from a paper-based process to wiADVISOR in October 2018.

Results

wiADVISOR has been integral to implementing a consistent process in the service lane and has generated impressive results.

“McKeown Motor Sales saw wiADVISOR as a great opportunity to streamline our service processes while elevating the customer experience. We hopped on board as soon as wiADVISOR was available in Canada and will never look back. Having the ability to deliver a consistent message from appointment all the way through to check-out has been key to maintaining our customer trust and loyalty. wiADVISOR does this while informing and educating our customers on factory maintenance, recalls and fault codes at the same time.

When we moved our MPIs to the wiADVISOR digital platform, our internal communications and customer communications benefited, as well as improvements in both shop efficiency and customer service. Having parts and DMS integration makes generating a repair quote simple for the staff. wiADVISOR has multiple platforms of communication allowing us to communicate with our customers the way they prefer. 

Being on the wiADVISOR Program has been an excellent choice for us. One that has increased both profits and customer loyalty. I would not hesitate to recommend this for any dealer looking to make the change.”

Al McKeown, Owner
McKeown Motor Sales, Springbrook, Ontario


Book a Demo Today


Get in touch with us today to learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership: 

1-844-647-7888 | SALES@DEALER-FX.COM | BOOK A DEMO

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. 

About the Dealership

Jim Burke Nissan serves the Hoover and Tuscaloosa, AL region. The entire team has a strong dedication to the customer experience, which is why their service tools need to back up that commitment.

Results

Jim Burke Nissan has been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017. Since then, they have generated impressive results in the service lane.

“The Nissan Service Workflow Suite from Dealer-FX created a consistent service write-up process for our dealership. The biggest benefit to our dealership is the reporting from Dealer-FX – it really helps with training our service personnel. All of our key performance indicators have improved – and will continue to do so as we move forward.

We also have seen success with Dealer-FX’s service marketing program (Customer Connect) to build custom campaigns. The system integration ensures our service customers receive timely and relevant messages regarding their service visit.

“I would recommend SWS from Dealer-FX to another dealer who is not already on the program.”

Mark Livings, Vice President
Jim Burke Group, Birmingham, AL


Book a Demo Today


Get in touch with us today to learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership: 

1-844-647-7888 | SALES@DEALER-FX.COM | BOOK A DEMO

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. 

About the Dealership

Carr Nissan is a family-owned and operated business since 1941. They have been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017.

Success Story

“For any dealer who is struggling with customer service and is not using a platform such as this, I would definitely recommend Dealer-FX. ”

TJ Schwartz
Service Manager
Carr Nissan, Beaverton, OR


“It is a great tool to track the vehicle through the entire repair process, follow-up with customers as their vehicle is being repaired, notify customers when they are coming up on the next service or even to remind customers the repairs or maintenance which they decided not to do is still needed.

Nissan Service Workflow Suite from Dealer-FX eliminates so many problems by keeping customers armed with the knowledge of what is going on with their vehicle. It gives a more personal touch from us to let the customer know we care about providing truly exceptional customer service, which keeps them coming back.”

-TJ Schwartz
Service Manager Carr Nissan, Beaverton, OR

Book a Demo Today


Get in touch with us today and learn how
the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership:
1-844-647-7888 | sales@dealer-fx.com | Book a Demo


What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

About the Dealership

Billy Korum, GM at Bill Korum’s Puyallup Nissan, outside Seattle Washington, runs the dealership the way his father did since he acquired it in 1975. He believed in treating customers like family, and the entire staff still practices this philosophy.

Results

The challenge issued to Service Manager Justin Frady was to turn the service department into the same kind of powerhouse the sales side was known for. When looking for a technology solution capable of transforming every part of the department, he chose Dealer-FX and the platform has generated impressive results.

“I looked at a number of solutions and Dealer-FX made the most sense to me. It’s an end-to-end platform, covering every process and employee, including technicians. It’s intuitive and easy to use, has built-in messaging and great reporting. The set-up and training we received have been fantastic. Our consultant took the time to make sure every employee was proficient and gave us online resources to use for refreshers. If you’re not using Dealer-FX, all I can say is what are you waiting for? The future is here, so be a part of it.”

Justin Frady, Service Manager
Bill Korum’s Puyallup Nissan, Puyallup, WA

Book a Demo Today

Get in touch with us today and learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership:
1-844-647-7888 | sales@dealer-fx.com | Book a Demo

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

Nourse Nissan proudly serves the Portsmouth, OH region. Nourse prides itself on delivering top-notch customer service with a personal dealership experience – from sales to service.

Results

Nourse Nissan has been on the Nissan Service Workflow Suite from Dealer-FX since April of 2017. The solution has been integral to implementing a consistent service process in the service lane and has generated impressive results.

From the Dealership

“The Nissan Service Workflow Suite from Dealer-FX streamlined the appointment and write-up process for our dealership.

One of the biggest advantages of the system is the ability to quote services and parts accurately. Since the product integrates with our parts tape as well as decodes at a VIN level, we can provide accurate and timely prices and parts availability to customers. The greatest results we have seen have been in our Service BDC. With the system having a simple method of pricing by VIN, we can cut down on quote times and transferring calls to the advisors. The system is simple and accurate enough for a BDC to confidently answer customer questions. 

The in-dealership support from Dealer-FX is second to none. I wish all vendors were this great!”


Kevin Patterson, Director of Operations
Nourse Chillicothe Automall, Chillicothe, OH

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. Get in touch with us to experience a LIVE DEMO today!