About the Dealership

McKeown Motor Sales is a family-owned and operated dealership, proudly serving Springbrook, Ontario since 1933. They switched from a paper-based process to wiADVISOR in October 2018.

Results

wiADVISOR has been integral to implementing a consistent process in the service lane and has generated impressive results.

“McKeown Motor Sales saw wiADVISOR as a great opportunity to streamline our service processes while elevating the customer experience. We hopped on board as soon as wiADVISOR was available in Canada and will never look back. Having the ability to deliver a consistent message from appointment all the way through to check-out has been key to maintaining our customer trust and loyalty. wiADVISOR does this while informing and educating our customers on factory maintenance, recalls and fault codes at the same time.

When we moved our MPIs to the wiADVISOR digital platform, our internal communications and customer communications benefited, as well as improvements in both shop efficiency and customer service. Having parts and DMS integration makes generating a repair quote simple for the staff. wiADVISOR has multiple platforms of communication allowing us to communicate with our customers the way they prefer. 

Being on the wiADVISOR Program has been an excellent choice for us. One that has increased both profits and customer loyalty. I would not hesitate to recommend this for any dealer looking to make the change.”

Al McKeown, Owner
McKeown Motor Sales, Springbrook, Ontario


Book a Demo Today


Get in touch with us today to learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership: 

1-844-647-7888 | SALES@DEALER-FX.COM | BOOK A DEMO

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. 

About the Dealership

Jim Burke Nissan serves the Hoover and Tuscaloosa, AL region. The entire team has a strong dedication to the customer experience, which is why their service tools need to back up that commitment.

Results

Jim Burke Nissan has been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017. Since then, they have generated impressive results in the service lane.

“The Nissan Service Workflow Suite from Dealer-FX created a consistent service write-up process for our dealership. The biggest benefit to our dealership is the reporting from Dealer-FX – it really helps with training our service personnel. All of our key performance indicators have improved – and will continue to do so as we move forward.

We also have seen success with Dealer-FX’s service marketing program (Customer Connect) to build custom campaigns. The system integration ensures our service customers receive timely and relevant messages regarding their service visit.

“I would recommend SWS from Dealer-FX to another dealer who is not already on the program.”

Mark Livings, Vice President
Jim Burke Group, Birmingham, AL


Book a Demo Today


Get in touch with us today to learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership: 

1-844-647-7888 | SALES@DEALER-FX.COM | BOOK A DEMO

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. 

About the Dealership

Toyota of Wausau has earned the Toyota President’s Award for the last eight years, proving they have a passion for providing excellent service. This, coupled with their support of local charities, has made them a fixture in their Wisconsin community. 

Results

Since launching in Q2 2018, they have achieved high utilization across all applications in the Toyota Service Technologies program. This has allowed them to make impressive leaps in several categories.

“It is a great tool to track the vehicle through the entire repair process, follow-up with customers as their vehicle is being repaired, notify customers when they are coming up on the next service or even to remind customers the repairs or maintenance which they decided not to do is still needed. With the Toyota Service Technologies program, our guests feel more engaged during the check-in process. “

“The biggest benefit of the TST program is the return on our investment. Our CP ELR has increased by approximately $12.00/hour since the implementation of the program with Dealer-FX. In addition, training new ASMs has never been easier.  They now only have to walk through the system, which they are very comfortable doing. In-Dealership Support is key to the success of the program. Consistent and frequent training, retraining and motivation to use the tool properly are necessary for a successful operation.”

“Dealer-FX is a game-changer, however, you must be ready and open to change the way that you do business for it to be a successful tool.”

Tyler Svoke, Service Manager
Toyota of Wausau, Wausau, WI


Book a Demo Today

GET IN TOUCH WITH US TODAY AND LEARN HOW
THE TOYOTA SERVICE TECHNOLOGIES PROGRAM FROM DEALER-FX CAN BENEFIT YOUR DEALERSHIP:
1-844-647-7888 | SALES@DEALER-FX.COM | BOOK A DEMO

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. 

About the Dealership

Carr Nissan is a family-owned and operated business since 1941. They have been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017.

Success Story

“For any dealer who is struggling with customer service and is not using a platform such as this, I would definitely recommend Dealer-FX. ”

TJ Schwartz
Service Manager
Carr Nissan, Beaverton, OR


“It is a great tool to track the vehicle through the entire repair process, follow-up with customers as their vehicle is being repaired, notify customers when they are coming up on the next service or even to remind customers the repairs or maintenance which they decided not to do is still needed.

Nissan Service Workflow Suite from Dealer-FX eliminates so many problems by keeping customers armed with the knowledge of what is going on with their vehicle. It gives a more personal touch from us to let the customer know we care about providing truly exceptional customer service, which keeps them coming back.”

-TJ Schwartz
Service Manager Carr Nissan, Beaverton, OR

Book a Demo Today


Get in touch with us today and learn how
the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership:
1-844-647-7888 | sales@dealer-fx.com | Book a Demo


What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

About the Dealership

Billy Korum, GM at Bill Korum’s Puyallup Nissan, outside Seattle Washington, runs the dealership the way his father did since he acquired it in 1975. He believed in treating customers like family, and the entire staff still practices this philosophy.

Results

The challenge issued to Service Manager Justin Frady was to turn the service department into the same kind of powerhouse the sales side was known for. When looking for a technology solution capable of transforming every part of the department, he chose Dealer-FX and the platform has generated impressive results.

“I looked at a number of solutions and Dealer-FX made the most sense to me. It’s an end-to-end platform, covering every process and employee, including technicians. It’s intuitive and easy to use, has built-in messaging and great reporting. The set-up and training we received have been fantastic. Our consultant took the time to make sure every employee was proficient and gave us online resources to use for refreshers. If you’re not using Dealer-FX, all I can say is what are you waiting for? The future is here, so be a part of it.”

Justin Frady, Service Manager
Bill Korum’s Puyallup Nissan, Puyallup, WA

Book a Demo Today

Get in touch with us today and learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership:
1-844-647-7888 | sales@dealer-fx.com | Book a Demo

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

Tacoma Dodge opened in 2011 and has quickly become one of the largest dealerships in Washington State. They are one of 523 FCA dealerships to earn the prestigious 2019 Customer First Award for Excellence Certified by J.D. Power.

wiADVISOR 3.0 IS DRIVING RESULTS 

Tacoma Dodge has been on wiADVISOR since 2014 and upgraded to wiADVISOR 3.0 in December 2018. Since January of this year, they have seen a:

  • $87 increase in the average recommendation post inspection
  • $57 increase in the average additional service request (ASR)
  • 20% CP Revenue lift year over year wiADVISOR baseline

“Since deciding to take the leap into wiADVISOR 3.0 in December of 2018, our service department has finally found the one platform that can accomplish a complete service transaction from appointment all the way through follow-up.”

Eric Frost, Service Director
Tacoma Dodge, Tacoma, WA

“The largest benefit we have seen is the awareness it has created with our entire service team on the importance of the multi-point inspection, as it is now the center of the service transaction.” Being able to see previous recommendations and factory maintenance requirements in one place has significantly improved the quality of our multi-point inspection process.”

Eric Frost, Service Director
Tacoma Dodge, Tacoma, WA

“The reporting tools are also top notch, as they allow you to really be specific when reviewing performance with your team members, and generate a level of accountability not previously achievable.

Every step of a transaction can be measured, and accountability created for every member of our team. We can finally measure how long it takes to get a parts request processed, review our technician’s recommendations for content and accuracy before presenting it to a customer, and focus the efforts of our BDC.”

Eric Frost, Service Director
Tacoma Dodge, Tacoma, W

“Lastly, the in-dealership training team, either remotely or when onsite, are some of the most passionate professionals I have had the pleasure to work within my 22 years in the automotive industry. They truly care about our success and are as committed as I have ever met when it comes to helping work through a process challenge. I even received follow up on Saturday or Sunday, which means they really understand the retail business we are in.”

Eric Frost, Service Director
Tacoma Dodge, Tacoma, WA

Enroll Today

wiADVISOR 3.0 will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. All of the new features seamlessly integrate into the current wiADVISOR solution, providing superior visibility while giving you the best analytics in the industry. wiADVISOR 3.0 enables you to effectively communicate with customers and your Service Department, optimizing the dealership experience. Get in touch to learn more.

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

Nourse Nissan proudly serves the Portsmouth, OH region. Nourse prides itself on delivering top-notch customer service with a personal dealership experience – from sales to service.

Results

Nourse Nissan has been on the Nissan Service Workflow Suite from Dealer-FX since April of 2017. The solution has been integral to implementing a consistent service process in the service lane and has generated impressive results.

From the Dealership

“The Nissan Service Workflow Suite from Dealer-FX streamlined the appointment and write-up process for our dealership.

One of the biggest advantages of the system is the ability to quote services and parts accurately. Since the product integrates with our parts tape as well as decodes at a VIN level, we can provide accurate and timely prices and parts availability to customers. The greatest results we have seen have been in our Service BDC. With the system having a simple method of pricing by VIN, we can cut down on quote times and transferring calls to the advisors. The system is simple and accurate enough for a BDC to confidently answer customer questions. 

The in-dealership support from Dealer-FX is second to none. I wish all vendors were this great!”


Kevin Patterson, Director of Operations
Nourse Chillicothe Automall, Chillicothe, OH

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. Get in touch with us to experience a LIVE DEMO today!

Imagine knowing exactly what a customer needs – and how to present it to them – before they even get out of their car.

It almost sounds too good to be true, right? But it’s not. In fact, this recent Automotive News article shows just how real it is – and then some. Written by Alex Kwanten, the post illustrates how vehicle scanners, data, and collaboration between Dealer-FX and Tire Profiles helped meet the RO revenue and customer service needs of Magic Toyota in Washington.

It’s a great example of the practical integration of data in an automotive retail setting – and a healthy preview for what Dealer-FX has coming at NADA 2019.  

Highlights

  • Boost in ROs from 2,000 to 4,500 – without adding staff
  • Reduction of check-in times by three to four minutes
  • Drop in service times by around 18 minutes

Click here to learn more about how Magic Toyota redesigned their service drive – and their fixed ops business – with the addition of technology and integrated data.

Retention Solution Drives $1 Million in Annual Net Fixed Operations Profit

Dealer-FX, a leading provider of integrated service and retention tools for dealers and OEMs, today announced that since installing Mopar’s wiADVISOR in its service department, Greenway Dodge Chrysler Jeep Ram of Orlando, FL, has increased its net Fixed Operations profit by $1 million year-over-year, and Fixed Operations absorption to 105.42 percent, boosting the dealership into one of the most profitable Chrysler service departments in the country. Powered by Dealer-FX, wiADVISOR software powers multiple dealership service departments, both in the United States and Canada. It is a tablet-based solution that engages with customers at their vehicle and provides an exceptional experience on the service drive, enabling service advisors to build rapport and serve as relationship builders, rather than just order takers.

“Most other dealers cannot believe the numbers we are achieving here in service, they are almost too good to be true,” said Fixed Operations Director Tom Tempesta. “wiADVISOR replaces the traditional approach of a clipboard and desk jockey with tablets and a software solution that engages drivers in the service lane. With this technology we can quickly and efficiently discuss factory required maintenance options that contribute to better long-term vehicle care and offer our customers greater quality, accuracy, transparency and VIN-specific maintenance. As a result, we have stronger engagement with customers, sell more tires, more vehicle protection plans and enjoy increased customer satisfaction, retention and profitability,” Tempesta added.

Greenway Chrysler Dodge Jeep Ram runs an extremely busy service department with 10 service advisors that write anywhere from 60 to 170 ROs per day. According to Tempesta, what really makes his service department one of the most profitable is his fixed operations absorption rate at 105.42 percent, which means that it covers its own entire combined department operating expenses PLUS the total of fixed expenses and dealer salary. This provides the dealership with an opportunity to sell more vehicles, new and used, at competitive rates. Greenway is also 30 percent higher than the Chrysler national average, which sits at 70.46 percent. And the profitability continues to grow. Greenway started with wiADVISOR in March of 2013 and Fixed Operations net profit increased by $500,000 in 2014, $1 million in 2015 and is already up 33.1 percent year-over-year so far in 2016.

When a customer pulls into the Greenway service drive they are immediately greeted by a service advisor with a wiADVISOR tablet. The advisor quickly plugs a micropod into the vehicle’s OBDII port, which reads and validates the VIN and mileage and downloads all FCA’s OEM info. The service advisor can quickly view the mileage, in service date, when the warranty started and if still active, along with any warning messages and their codes, such as the check engine light or airbag light. wiADVISOR loads all active recalls for the specific VIN, immediately downloads any vehicle software updates, or flashes, and pulls all codes into the system.

“When I first started with wiADVISOR I thought I should get the system just for the recall information alone which is profitable. But, there is so much more to it,” said Tempesta. “For example, it tells the service advisor there is an update on the transmission and pulls the codes for that. Then information on an existing recall comes up. Then the advisor sees that there is a branded title as the vehicle was involved in a flood in New York. This is incredibly valuable information. It will also show if the customer has an extended warranty or not. And if you want to add a service contract, you can hit a button on wiADVISOR and it is added to the RO. I have also incorporated a tire tool and all the service advisor has to do is hit a button and get a price on tires, along with what is currently in stock,” Tempesta added.

Once the service advisor completes the write up on the tablet, which takes less time than with a traditional clipboard, they generate an RO and go over the recommendations with the customer. The customer reviews the recommendations and e-signs right on the tablet. The RO is then air printed and immediately sent to a technician, along with all the codes, warnings and information pulled up from the microPod. The service advisor does not have to leave the customer at any point during the check in and write up process. And, the technician has all the preliminary diagnostics at their fingertips before they even start the repair. They can see which codes misfire, etc., and gain a good overall picture of what the next step is, which saves time in the repair process.

“I am excited to be part of this new way of engaging the customer. It supports our dealership processes while also empowering our service advisors. We have seen an increase in our dollars per repair order — from $250 to $350, our net profit percent has seen a significant increase and we now have one of the most profitable Chrysler service centers in the country. Using tablet technology and following the correct process goes a long way towards optimizing the customer experience — and the results speak for themselves,” Tempesta stated.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

About Carlisle & Company

Carlisle & Company is the preferred provider of aftersales strategic guidance and tactical solutions for the world’s leading motor vehicle brands. The firm’s expertise is in data analytics, consulting, benchmarking, research, operational excellence, and non-profit consulting. Uniting and driving this breadth and depth of expertise is the pursuit of a better customer experience in the OEM channel.

Global OEMs in the automotive, agriculture, commercial truck, construction, diesel engine, industrial products, mining, and power equipment sectors have been coming to Carlisle for over 20 years. Their capabilities are global with a particular focus on North America and Europe. Carlisle & Company’s reputation is built on a history of performance, strong values and culture, integrity, and creativity.

For more information, please visit Carlisle-co.com.