Automate COVID-19 Communications with Customer Connect
Customer Connect is a CRM built for dealers that helps you provide quick and easy COVID-19 updates to your customers with pre-built templates for text and email campaigns. It is a web-based application that gives your employees the ability to work remotely during this challenging time.
While it’s not business as usual, it’s important to let your customers know that you are still open and ready to service their vehicle.
Customer Connect provides pre-built COVID-19 communication templates:
- Open For Business
- Declined Services
- Service Reminders
- Automated text and email campaigns
Join Kate Marshall, Learning and Training Specialist, at Dealer-FX, for a LIVE webinar on Thursday, April 16th at 3:00 PM EST for a comprehensive walk-through of Customer Connect.
More About Customer Connect
Customer Connect empowers your BDC for both outbound and inbound communications through phone, email and 2-way text to maximize customer convenience and engagement. It enables agents to answer time-sensitive inbound calls with access to real-time vehicle status and customer contact information.
Explore tips, best practices and how ONE Platform can help your dealership navigate the COVID-19 pandemic.