How Transparency and “Right-time” Expectations are Impacting Dealership Service Departments It’s a need-to-know world. And people need to know when – right down to the minute. Driven in part by busy, complicated lives, consumers are flocking to on-demand services: according to Boston Retail Partners and the National Retail Federation, over half of global retailers currently […]

The year 2020 is coming. Are you ready for a technology-enabled world of service, with new customer expectations? In the car business? Put your seatbelt on. And while you’re at it hang on tight to the steering wheel, because the road between today’s reality and the likely future is sure to be a wild and […]

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