Staying Connected and Engaged with Customers Ensures an Enhanced Digital Service Experience.
Toronto, ON August 27, 2019 – Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and their retailers, is announcing the release of a new mobile Dealer Messenger app, which adds mobile functionality to the existing web-based application that provides additional flexibility and convenience to dealership personnel. Dealer Messenger proactively notifies dealership employees and customers of vehicle status updates.
“Consumer preferences are evolving, forcing a disruptive transformation in the way dealerships service vehicles,” said Gary Kalk, President and CEO of Dealer-FX. “The Dealer Messenger mobile solution enables dealers to communicate to customers via text message to deliver a seamless and frictionless digital service experience.”
Service staff are not in front of their computers or tablets 100% of the time. The Dealer Messenger app ensures that they will never miss a vehicle status change which will improve throughput, profits and customer satisfaction. Dealer Messenger offers:
- Proactive, system-generated notifications of vehicle status updates, incoming messages and overdue responses
- Ability to message internally with other dealer users (1:1, team or group)
- Text with customers – including images and video
- “Subscribe” to message threads they want to be part of
- View of the entire history of communication about the customer’s vehicle
Dealer Messenger seamlessly integrates into ONE Platform to create an end-to-end digital dealership. It’s available to download from the Apple Store or on the Google Play Store. This is another way that Dealer-FX is thinking forward and driving the digital transformation of dealerships.
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Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management and intelligent delivery platform use advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.
Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.
Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi, GM, Kia, Hyundai and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.
Dennis Welsh, Director of Marketing
(877) 493-0039 x216