How Transparency and “Right-time” Expectations are Impacting Dealership Service Departments It’s a need-to-know world. And people need to know when – right down to the minute. Driven in part by busy, complicated lives, consumers are flocking to on-demand services: according to Boston Retail Partners and the National Retail Federation, over half of global retailers currently […]

The year 2020 is coming. Are you ready for a technology-enabled world of service, with new customer expectations? In the car business? Put your seatbelt on. And while you’re at it hang on tight to the steering wheel, because the road between today’s reality and the likely future is sure to be a wild and […]

ONE Platform gives GM dealers industry-leading scheduling and tablet service drive solution Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as a participating vendor in GM’s PASE program. By adopting Dealer-FX’s ONE Platform, including tablet check-in and mobile service scheduling, GM dealerships can […]

ONE Platform Lets Dealers Deliver an Exceptional Service Experience and Improve Customer Retention Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as the exclusive provider of Digital Aftersales applications for Mitsubishi Motors North America, Inc., (MMNA). By adopting Dealer-FX’s ONE Platform, customized and […]

Provides Real-Time Status Of Every Vehicle At Every Stage of Service Toronto and Detroit, March 14, 2018 Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of the Service Dashboard, the industry’s only real-time department management, status and communication tool. Today’s customers want to know exactly where […]