When looking for a technology solution capable of transforming every part of the department, Puyallup Nissan chose Dealer-FX and the platform has generated impressive results.

Continue reading the full story here.


About the Dealership

Toyota South Atlanta

Toyota South Atlanta is a family-owned and operated dealership that has won the Consumers Choice Award for seven years in a row! They believe in making great customer service a priority and it’s paying off in the service lane. 

Results

Toyota South Atlanta

Since adopting the Toyota Service Technologies Program in early 2018, they have seen significant improvement in Customer Pay Revenue and CSI/Service Retention scores. 


From the Dealership

“I’ve been in the business for 25 years now – the last 15 years with Toyota. We partnered with Dealer-FX early on because they shared the same experiential philosophy as us. 

We wanted an end-to-end solution that enhanced the guest experience, delivered efficiency, transparency and shortened our overall cycle/wait times. Reducing cycle/wait times is a high priority for us as this is the #1 reason why guests defect or don’t purchase services. “

“Dealer-FX has created a great system with frictionless integrations, a robust walk-around, and a simple, modern way to communicate with our guests.”

“Since adopting the TST program, we have seen our ELR increase, our overall dollars per RO increase and our CSI/Service retention scores improve. Dealer-FX’s field support has really been instrumental in bringing the Toyota Service Technologies program to life for our dealership!”

Rich Mahon, Vice President/General Manager
Toyota South Atlanta, Morrow, GA


What’s Next?

Get in touch with us today and learn how the Toyota Service Technologies program from Dealer-FX can benefit your dealership: 1-877-493-0039 | sales@dealer-fx.com 



About the Dealership

Friendly Kia has served New Port Richey with care and compassion since 1998. They believe in being honest, upfront, and providing the same level of exceptional service to all customers.

Results

Friendly Kia signed up for ONE Platform in February 2019. Since then, they have seen very strong results, including a 43% increase in Average Dollar Sold During Check-in.


From the Dealership

“ONE Platform by Dealer-FX has helped raise our level of consistency and professionalism. Our customers love it and we can see we are now appealing to a younger market.”

John Schmidt, Service Director, Friendly Kia, New Port Richey, FL

Given the profound change to our service process, training is really important.I’m happy to report the trainers are the best I have ever worked with! 

The greatest benefit we have seen would have to be the ability to present VIN-specific services which have had a direct impact on our CP Dollars per RO. In addition, the ability to take pictures of prior damage during the walkaround is amazing and has saved us money on several occasions.

John Schmidt, Service Director
Friendly Kia, New Port Richey, FL


“The communications from the Dealer-FX Total Service Marketing Team are second to none. We have used competitive products in the past and none of them offers what Dealer-FX does. They provide a more flexible program, better reporting and they deliver a level of service that we have never seen before. I would highly recommend Dealer-FX to another dealer.” 

Tyler Holt, Internet Marketing Director 
Friendly Kia, New Port Richey, FL


What’s Next?

Dealer-FX will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. Get in touch to experience a live demo today!