Dealer-FX Success Story

About the Dealership

Friendly Kia has served New Port Richey with care and compassion since 1998. They believe in being honest, upfront, and providing the same level of exceptional service to all customers.

Results

Friendly Kia signed up for ONE Platform in February 2019. Since then, they have seen very strong results, including a 43% increase in Average Dollar Sold During Check-in.


From the Dealership

“ONE Platform by Dealer-FX has helped raise our level of consistency and professionalism. Our customers love it and we can see we are now appealing to a younger market.”

John Schmidt, Service Director, Friendly Kia, New Port Richey, FL

Given the profound change to our service process, training is really important.I’m happy to report the trainers are the best I have ever worked with! 

The greatest benefit we have seen would have to be the ability to present VIN-specific services which have had a direct impact on our CP Dollars per RO. In addition, the ability to take pictures of prior damage during the walkaround is amazing and has saved us money on several occasions.

John Schmidt, Service Director
Friendly Kia, New Port Richey, FL


“The communications from the Dealer-FX Total Service Marketing Team are second to none. We have used competitive products in the past and none of them offers what Dealer-FX does. They provide a more flexible program, better reporting and they deliver a level of service that we have never seen before. I would highly recommend Dealer-FX to another dealer.” 

Tyler Holt, Internet Marketing Director 
Friendly Kia, New Port Richey, FL


What’s Next?

Dealer-FX will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. Get in touch to experience a live demo today!

About the Dealership

Since 1966, Van Horn Dodge has remained Wisconsin’s premier family-owned and operated Dealership. Today, they have 15 locations throughout Wisconsin and Iowa. Their mission is simple: “Empower People. Amaze Customers.” They believe that car shopping and service experience should be easy, straightforward and hassle-free. 

Results

Dealer Success

Van Horn Dodge was an early adopter of the wiADVISOR Program, signing up in 2013. Since upgrading to wiADVISOR 3.0 in April 2018, they have continued to build on their strong results.

From the Dealership

“wiADVISOR 3.0’s Appointment Manager has saved us over $1,000 per month compared to our previous provider.”

 Marc Shuman, Service Manager, Van Horn Dodge, Plymouth, WI

“wiADVISOR is easy to use. It makes our day smoother and we have increased our appointments as well as shop hours. My BDC department loves using Customer Connect as it is so easy and user-friendly. I look forward to the continued success and advancements of wiADVISOR 3.0.”

Marc Shuman, Service Manager
Van Horn Dodge, Plymouth, WI

“As a new Service Advisor, the overall ease of wiADVISOR 3.0 makes it easy to communicate and work with my clients. Estimates are easy to complete and get approved. Overall it’s a great, efficient tool that helps my day go a lot better.”

Derrick Adleman, Service Advisor
 Van Horn Dodge, Plymouth, WI


What’s Next?

wiADVISOR will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. Get in touch to experience a live demo today!

About the Dealership

South Dade Toyota is owned by two families that have been in the automotive industry for over 85 years and three generations. They treat employees and customers like they are part of their extended family.

Results

South Dade’s high utilization of the Toyota Service Technologies program has helped them achieve 48% Maintenance Penetration, leading to an increase in dollars per RO and overall Parts and Labor revenue.


From the Dealership

“The Toyota Service Technologies program from Dealer-FX is a great tool that allowed us to see the effectiveness of our process by time-stamping every step. The reporting provided all of the information we needed to improve.”

“For our dealership, Digital MPI has been a huge benefit. Now, we can access all MPIs and run reports to better understand the details about what was sold or deferred. The data that we collect can also be used to coach our technicians and ASMs.

Our CP sales are up and we have been able to improve our key products penetration (Tires, Brakes, Filters, Wipers and Batteries), which not only helps us increase dollars per RO, but also customer retention.  

With Dealer-FX, we finally obtained one solution suite for all the processes in the department including Meet and Greet, Write-up, MPI, Active Delivery and BDC follow-up. I would definitely recommend Dealer-FX to a peer!” 

Juan Millan, Service Director
South Dade Toyota, Homestead, FL 


Get in touch with us today and learn how the Toyota Service Technologies Program from Dealer-FX can benefit your dealership: 1-877-493-0039

Book a Demo