About the Dealership

Toyota of Wausau has earned the Toyota President’s Award for the last eight years, proving they have a passion for providing excellent service. This, coupled with their support of local charities, has made them a fixture in their Wisconsin community. 

Results

Since launching in Q2 2018, they have achieved high utilization across all applications in the Toyota Service Technologies program. This has allowed them to make impressive leaps in several categories.

“It is a great tool to track the vehicle through the entire repair process, follow-up with customers as their vehicle is being repaired, notify customers when they are coming up on the next service or even to remind customers the repairs or maintenance which they decided not to do is still needed. With the Toyota Service Technologies program, our guests feel more engaged during the check-in process. “

“The biggest benefit of the TST program is the return on our investment. Our CP ELR has increased by approximately $12.00/hour since the implementation of the program with Dealer-FX. In addition, training new ASMs has never been easier.  They now only have to walk through the system, which they are very comfortable doing. In-Dealership Support is key to the success of the program. Consistent and frequent training, retraining and motivation to use the tool properly are necessary for a successful operation.”

“Dealer-FX is a game-changer, however, you must be ready and open to change the way that you do business for it to be a successful tool.”

Tyler Svoke, Service Manager
Toyota of Wausau, Wausau, WI


Book a Demo Today

GET IN TOUCH WITH US TODAY AND LEARN HOW
THE TOYOTA SERVICE TECHNOLOGIES PROGRAM FROM DEALER-FX CAN BENEFIT YOUR DEALERSHIP:
1-844-647-7888 | SALES@DEALER-FX.COM | BOOK A DEMO

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. 

About the Dealership

Carr Nissan is a family-owned and operated business since 1941. They have been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017.

Success Story

“For any dealer who is struggling with customer service and is not using a platform such as this, I would definitely recommend Dealer-FX. ”

TJ Schwartz
Service Manager
Carr Nissan, Beaverton, OR


“It is a great tool to track the vehicle through the entire repair process, follow-up with customers as their vehicle is being repaired, notify customers when they are coming up on the next service or even to remind customers the repairs or maintenance which they decided not to do is still needed.

Nissan Service Workflow Suite from Dealer-FX eliminates so many problems by keeping customers armed with the knowledge of what is going on with their vehicle. It gives a more personal touch from us to let the customer know we care about providing truly exceptional customer service, which keeps them coming back.”

-TJ Schwartz
Service Manager Carr Nissan, Beaverton, OR

Book a Demo Today


Get in touch with us today and learn how
the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership:
1-844-647-7888 | sales@dealer-fx.com | Book a Demo


What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

About the Dealership

Based in Helena, MT, Robert Allen Nissan is a dealership that extremely customer-focused. With that approach in mind, they implemented a service lane solution that could exceed customer expectations.

Results

Robert Allen Nissan has streamlined their processes and enhanced the experience for their customers since implementing the Nissan Service Workflow Suite from Dealer-FX in 2017. It has enabled them to achieve excellent results.

“Nissan Service Workflow Suite from Dealer-FX changed our entire scheduling process. Now, we are better at spacing out the day so we have a more consistent business and we don’t overbook ourselves as much as we used to. It has also changed our ability to easily present and ask for maintenance sales due to the maintenance menu. Plus, our Service Advisors are more engaged with our customers on the drive. The two main benefits to the Nissan SWS Program from Dealer-FX are:

  • Having the maintenance menu easily available for all makes and models is a huge benefit, it enhances the customer experience and has increased our Customer Pay sales. 
  • The technicians are able to stay in their bays. They spend less time walking around so they are more efficient.

I would absolutely recommend Dealer-FX to another Nissan dealer.”

Horald Mitten, Service Manager 
Robert Allen Nissan, Helena, MT

Book a Demo Today


Get in touch with us today and learn how
the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership:
1-844-647-7888 | sales@dealer-fx.com | Book a Demo


What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

About the Dealership

Billy Korum, GM at Bill Korum’s Puyallup Nissan, outside Seattle Washington, runs the dealership the way his father did since he acquired it in 1975. He believed in treating customers like family, and the entire staff still practices this philosophy.

Results

The challenge issued to Service Manager Justin Frady was to turn the service department into the same kind of powerhouse the sales side was known for. When looking for a technology solution capable of transforming every part of the department, he chose Dealer-FX and the platform has generated impressive results.

“I looked at a number of solutions and Dealer-FX made the most sense to me. It’s an end-to-end platform, covering every process and employee, including technicians. It’s intuitive and easy to use, has built-in messaging and great reporting. The set-up and training we received have been fantastic. Our consultant took the time to make sure every employee was proficient and gave us online resources to use for refreshers. If you’re not using Dealer-FX, all I can say is what are you waiting for? The future is here, so be a part of it.”

Justin Frady, Service Manager
Bill Korum’s Puyallup Nissan, Puyallup, WA

Book a Demo Today

Get in touch with us today and learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership:
1-844-647-7888 | sales@dealer-fx.com | Book a Demo

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

Tacoma Dodge opened in 2011 and has quickly become one of the largest dealerships in Washington State. They are one of 523 FCA dealerships to earn the prestigious 2019 Customer First Award for Excellence Certified by J.D. Power.

wiADVISOR 3.0 IS DRIVING RESULTS 

Tacoma Dodge has been on wiADVISOR since 2014 and upgraded to wiADVISOR 3.0 in December 2018. Since January of this year, they have seen a:

  • $87 increase in the average recommendation post inspection
  • $57 increase in the average additional service request (ASR)
  • 20% CP Revenue lift year over year wiADVISOR baseline

“Since deciding to take the leap into wiADVISOR 3.0 in December of 2018, our service department has finally found the one platform that can accomplish a complete service transaction from appointment all the way through follow-up.”

Eric Frost, Service Director
Tacoma Dodge, Tacoma, WA

“The largest benefit we have seen is the awareness it has created with our entire service team on the importance of the multi-point inspection, as it is now the center of the service transaction.” Being able to see previous recommendations and factory maintenance requirements in one place has significantly improved the quality of our multi-point inspection process.”

Eric Frost, Service Director
Tacoma Dodge, Tacoma, WA

“The reporting tools are also top notch, as they allow you to really be specific when reviewing performance with your team members, and generate a level of accountability not previously achievable.

Every step of a transaction can be measured, and accountability created for every member of our team. We can finally measure how long it takes to get a parts request processed, review our technician’s recommendations for content and accuracy before presenting it to a customer, and focus the efforts of our BDC.”

Eric Frost, Service Director
Tacoma Dodge, Tacoma, W

“Lastly, the in-dealership training team, either remotely or when onsite, are some of the most passionate professionals I have had the pleasure to work within my 22 years in the automotive industry. They truly care about our success and are as committed as I have ever met when it comes to helping work through a process challenge. I even received follow up on Saturday or Sunday, which means they really understand the retail business we are in.”

Eric Frost, Service Director
Tacoma Dodge, Tacoma, WA

Enroll Today

wiADVISOR 3.0 will transform your dealership and give your employees the tools they need to satisfy customers, while also driving higher revenue and profits. All of the new features seamlessly integrate into the current wiADVISOR solution, providing superior visibility while giving you the best analytics in the industry. wiADVISOR 3.0 enables you to effectively communicate with customers and your Service Department, optimizing the dealership experience. Get in touch to learn more.

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.

Nourse Nissan proudly serves the Portsmouth, OH region. Nourse prides itself on delivering top-notch customer service with a personal dealership experience – from sales to service.

Results

Nourse Nissan has been on the Nissan Service Workflow Suite from Dealer-FX since April of 2017. The solution has been integral to implementing a consistent service process in the service lane and has generated impressive results.

From the Dealership

“The Nissan Service Workflow Suite from Dealer-FX streamlined the appointment and write-up process for our dealership.

One of the biggest advantages of the system is the ability to quote services and parts accurately. Since the product integrates with our parts tape as well as decodes at a VIN level, we can provide accurate and timely prices and parts availability to customers. The greatest results we have seen have been in our Service BDC. With the system having a simple method of pricing by VIN, we can cut down on quote times and transferring calls to the advisors. The system is simple and accurate enough for a BDC to confidently answer customer questions. 

The in-dealership support from Dealer-FX is second to none. I wish all vendors were this great!”


Kevin Patterson, Director of Operations
Nourse Chillicothe Automall, Chillicothe, OH

What’s Next?

We drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits. Get in touch with us to experience a LIVE DEMO today!