South Dade Toyota is owned by two families that have been in the automotive industry for over 85 years and three generations. They treat employees and customers like they are part of their extended family.
South Dade’s high utilization of the Toyota Service Technologies program has helped them achieve 48% Maintenance Penetration, leading to an increase in dollars per RO and overall Parts and Labor revenue.
From the Dealership
“The Toyota Service Technologies program from Dealer-FX is a great tool that allowed us to see the effectiveness of our process by time-stamping every step. The reporting provided all of the information we needed to improve.”
“For our dealership, Digital MPI has been a huge benefit. Now, we can access all MPIs and run reports to better understand the details about what was sold or deferred. The data that we collect can also be used to coach our technicians and ASMs.
Our CP sales are up and we have been able to improve our key products penetration (Tires, Brakes, Filters, Wipers and Batteries), which not only helps us increase dollars per RO, but also customer retention.
With Dealer-FX, we finally obtained one solution suite for all the processes in the department including Meet and Greet, Write-up, MPI, Active Delivery and BDC follow-up. I would definitely recommend Dealer-FX to a peer!”
Juan Millan, Service Director South Dade Toyota, Homestead, FL
Get in touch with us today and learn how the Toyota Service Technologies Program from Dealer-FX can benefit your dealership: 1-877-493-0039
https://www.dealer-fx.com/wp-content/uploads/2020/01/web_dealer_image.jpg360750Dennis Welshhttps://www.dealer-fx.com/wp-content/uploads/2020/04/Dealer-FX-logo-website-2.jpgDennis Welsh2020-01-04 15:55:142020-03-05 11:40:08HIGH UTILIZATION PAYS HIGH DIVIDENDS FOR SOUTH DADE TOYOTA
Bellingham Nissan believes in building a strong community by supporting local charities in the Bellingham, WA area. Before going live on the Nissan SWS Program from Dealer-FX, they were using paper forms and their DMS.
Since launching on the program, Bellingham Nissan has seen an increase across all KPIs, including 41% Maintenance Penetration, which has translated into an increase in Parts and Service revenue.
From the Dealership
“The Nissan SWS Program from Dealer-FX has changed our service process by giving us the technology to communicate with modern-day consumers and provide a truly digital service experience.”
“The largest benefit to our dealership has been using the Digital MPI application to cut down phone calls by adapting our communication methods and texting customers instead. As well, the in-dealership support has been hands down one of the best from a third party I have seen. Phone calls and issues are handled promptly by the Dealer-FX Team!
I would absolutely recommend Dealer-FX to my peers. The Nissan SWS Program from Dealer-FX is a required tool to handle the ever-changing automotive market.”
Nick Poirier, Service Manager Bellingham Nissa, Bellingham, WA
Get in touch with us today and learn how the Nissan Service Workflow Suite program from Dealer-FX can benefit your dealership: 1-844-647-7888
https://www.dealer-fx.com/wp-content/uploads/2019/11/building-882x462-rogee-DEALER.jpg462822Dennis Welshhttps://www.dealer-fx.com/wp-content/uploads/2020/04/Dealer-FX-logo-website-2.jpgDennis Welsh2019-11-23 09:00:572020-03-05 11:40:31POST INSPECTION RECOMMENDATIONS RESULT IN A 36% INCREASE IN ADDITIONAL SERVICE REQUEST DOLLARS SOLD
Serra Gardendale Kia is committed to doing “Whatever It Takes” in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term customer loyalty.
From the Dealership
“Now in my 7th year as General Manager of Kia Franchises, there has been no greater challenge than raising the bar for customer pay in our service department. The excuses from my team were endless:
“If I do the multi-point, the writer doesn’t sell the recommendations”
“If I sell the service, parts can’t deliver fast enough for the customer”
“There just isn’t time to sell the multi-point”
And my favorite excuse… “Kia customers can’t afford the service”
As a dealer and General Manager, I struggled with these excuses as barriers to raising customer pay dollars and efficiencies for years. Until we partnered with Dealer-FX.”
“Dealer-FX has the tools, technology, systems, and most importantly service, that has helped my service department almost DOUBLE OUR CUSTOMER PAY HOURS PER R.O.”
“Most vendors have a system and most “talk a good game” until you sign the contract. I was most impressed with the service that Dealer-FX provided after the dotted line was signed. Their team worked with each sub-department until every employee understood, and could be held accountable for, performance and execution. It was almost like having a second Service Director to help with the install and execution.
If you are looking for a true partner to help take your service department to the next level, consider Dealer-FX.”
Andy Fisher, General Manager Serra Kia, Gardendale, AL
Get in touch with us today and learn how the Kia Service Lane Technology Suite from Dealer-FX can benefit your dealership, call 1-844-647-7888
https://www.dealer-fx.com/wp-content/uploads/2019/11/sera-gardendale-kia-.jpg14622048Dennis Welshhttps://www.dealer-fx.com/wp-content/uploads/2020/04/Dealer-FX-logo-website-2.jpgDennis Welsh2019-11-12 18:00:412020-03-05 11:41:02DEALER-FX TOOLS, TECHNOLOGY AND SYSTEMS ALMOST DOUBLED OUR CUSTOMER PAY HOURS PER R.O.