McKeown Motor Sales is a family-owned and operated dealership, proudly serving Springbrook, Ontario since 1933. They switched from a paper-based process to wiADVISOR in October 2018.
wiADVISOR has been integral to implementing a consistent process in the service lane and has generated impressive results.
“McKeown Motor Sales saw wiADVISOR as a great opportunity to streamline our service processes while elevating the customer experience. We hopped on board as soon as wiADVISOR was available in Canada and will never look back. Having the ability to deliver a consistent message from appointment all the way through to check-out has been key to maintaining our customer trust and loyalty. wiADVISOR does this while informing and educating our customers on factory maintenance, recalls and fault codes at the same time.
When we moved our MPIs to the wiADVISOR digital platform, our internal communications and customer communications benefited, as well as improvements in both shop efficiency and customer service. Having parts and DMS integration makes generating a repair quote simple for the staff. wiADVISOR has multiple platforms of communication allowing us to communicate with our customers the way they prefer.
Being on the wiADVISOR Program has been an excellent choice for us. One that has increased both profits and customer loyalty. I would not hesitate to recommend this for any dealer looking to make the change.”
Al McKeown, Owner McKeown Motor Sales, Springbrook, Ontario
https://www.dealer-fx.com/wp-content/uploads/2019/10/web_dealer_image.jpg360750Brian Cheehttps://stagewww.dealer-fx.com/wp-content/uploads/2017/03/logo4.pngBrian Chee2019-10-12 23:25:492020-01-17 16:40:38MCKEOWN MOTOR SALES ACHIEVES A 28% INCREASE IN $ PER RO WITH wiADVISOR
Jim Burke Nissan serves the Hoover and Tuscaloosa, AL region. The entire team has a strong dedication to the customer experience, which is why their service tools need to back up that commitment.
Jim Burke Nissan has been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017. Since then, they have generated impressive results in the service lane.
“The Nissan Service Workflow Suite from Dealer-FX created a consistent service write-up process for our dealership. The biggest benefit to our dealership is the reporting from Dealer-FX – it really helps with training our service personnel. All of our key performance indicators have improved – and will continue to do so as we move forward.
We also have seen success with Dealer-FX’s service marketing program (Customer Connect) to build custom campaigns. The system integration ensures our service customers receive timely and relevant messages regarding their service visit.
“I would recommend SWS from Dealer-FX to another dealer who is not already on the program.”
Mark Livings, Vice President Jim Burke Group, Birmingham, AL
Toyota of Wausau has earned the Toyota President’s Award for the last eight years, proving they have a passion for providing excellent service. This, coupled with their support of local charities, has made them a fixture in their Wisconsin community.
Since launching in Q2 2018, they have achieved high utilization across all applications in the Toyota Service Technologies program. This has allowed them to make impressive leaps in several categories.
“It is a great tool to track the vehicle through the entire repair process, follow-up with customers as their vehicle is being repaired, notify customers when they are coming up on the next service or even to remind customers the repairs or maintenance which they decided not to do is still needed. With the Toyota Service Technologies program, our guests feel more engaged during the check-in process. “
“The biggest benefit of the TST program is the return on our investment. Our CP ELR has increased by approximately $12.00/hour since the implementation of the program with Dealer-FX. In addition, training new ASMs has never been easier. They now only have to walk through the system, which they are very comfortable doing. In-Dealership Support is key to the success of the program. Consistent and frequent training, retraining and motivation to use the tool properly are necessary for a successful operation.”
“Dealer-FX is a game-changer, however, you must be ready and open to change the way that you do business for it to be a successful tool.”
Tyler Svoke, Service Manager Toyota of Wausau, Wausau, WI
https://www.dealer-fx.com/wp-content/uploads/2019/08/web_dealer_image.jpg360750Dennis Welshhttps://stagewww.dealer-fx.com/wp-content/uploads/2017/03/logo4.pngDennis Welsh2019-08-31 13:41:392020-01-17 16:43:02TOYOTA OF WAUSAU ACHIEVES STRONG ROI WITH TOYOTA SERVICE TECHNOLOGIES FROM DEALER-FX