Jim Burke Nissan serves the Hoover and Tuscaloosa, AL region. The entire team has a strong dedication to the customer experience, which is why their service tools need to back up that commitment.
Jim Burke Nissan has been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017. Since then, they have generated impressive results in the service lane.
“The Nissan Service Workflow Suite from Dealer-FX created a consistent service write-up process for our dealership. The biggest benefit to our dealership is the reporting from Dealer-FX – it really helps with training our service personnel. All of our key performance indicators have improved – and will continue to do so as we move forward.
We also have seen success with Dealer-FX’s service marketing program (Customer Connect) to build custom campaigns. The system integration ensures our service customers receive timely and relevant messages regarding their service visit.
“I would recommend SWS from Dealer-FX to another dealer who is not already on the program.”
Mark Livings, Vice President Jim Burke Group, Birmingham, AL
Toyota of Wausau has earned the Toyota President’s Award for the last eight years, proving they have a passion for providing excellent service. This, coupled with their support of local charities, has made them a fixture in their Wisconsin community.
Since launching in Q2 2018, they have achieved high utilization across all applications in the Toyota Service Technologies program. This has allowed them to make impressive leaps in several categories.
“It is a great tool to track the vehicle through the entire repair process, follow-up with customers as their vehicle is being repaired, notify customers when they are coming up on the next service or even to remind customers the repairs or maintenance which they decided not to do is still needed. With the Toyota Service Technologies program, our guests feel more engaged during the check-in process. “
“The biggest benefit of the TST program is the return on our investment. Our CP ELR has increased by approximately $12.00/hour since the implementation of the program with Dealer-FX. In addition, training new ASMs has never been easier. They now only have to walk through the system, which they are very comfortable doing. In-Dealership Support is key to the success of the program. Consistent and frequent training, retraining and motivation to use the tool properly are necessary for a successful operation.”
“Dealer-FX is a game-changer, however, you must be ready and open to change the way that you do business for it to be a successful tool.”
Tyler Svoke, Service Manager Toyota of Wausau, Wausau, WI
https://www.dealer-fx.com/wp-content/uploads/2019/08/web_dealer_image.jpg360750Dennis Welshhttps://www.dealer-fx.com/wp-content/uploads/2020/04/Dealer-FX-logo-website-2.jpgDennis Welsh2019-08-31 13:41:392020-03-05 11:46:00TOYOTA OF WAUSAU ACHIEVES STRONG ROI WITH TOYOTA SERVICE TECHNOLOGIES FROM DEALER-FX
Carr Nissan is a family-owned and operated business since 1941. They have been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017.
“For any dealer who is struggling with customer service and is not using a platform such as this, I would definitely recommend Dealer-FX. ”
TJ Schwartz Service Manager Carr Nissan, Beaverton, OR
“It is a great tool to track the vehicle through the entire repair process, follow-up with customers as their vehicle is being repaired, notify customers when they are coming up on the next service or even to remind customers the repairs or maintenance which they decided not to do is still needed.
Nissan Service Workflow Suite from Dealer-FX eliminates so many problems by keeping customers armed with the knowledge of what is going on with their vehicle. It gives a more personal touch from us to let the customer know we care about providing truly exceptional customer service, which keeps them coming back.”
-TJ Schwartz Service Manager Carr Nissan, Beaverton, OR
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