The world has changed over the past few weeks and, with each new day, the impact of the COVID-19 (Coronavirus) pandemic continues to grow. These are unprecedented times, and we are all impacted both directly and indirectly by this dynamic situation.
As organizations across the automotive industry and beyond are evaluating their response to COVID-19, we want to provide you with an update on steps Dealer-FX is taking to ensure the health and safety of our customers and our employees.
What We Are Doing
First off, this is a rapidly evolving situation and so we have established a COVID-19 Task Force that conducts daily meetings to review the latest information and directions issued by leading organizations such as the Center for Disease Control (CDC), Public Health Agency of Canada (PHAC), the World Health Organization (WHO), and local city and county government recommendations and directions.
Employees have been asked to work from home and we are encouraging social distancing, frequent hand washing, and other typical best practices. Our employees are to avoid large meetings or gatherings and to self-quarantine, if they are at elevated risk based on symptoms, travel, known proximity to anyone infected or for other reasons.
Support For You
We take our role supporting you and your business very seriously and understand how important our technology is in helping you run your service operations. We want to assure you that we are taking every precaution to deliver uninterrupted service to you.
Our customer support, network and application teams remain vigilant regardless of their work location. Our support team continues to be available to you via phone or email.
Our Process Consultants are available to you via phone or video conference to support your business. We have had great results providing training via video conference and screen sharing and would be happy to assist in any way we can.
Dealers with in-dealership training scheduled in the next several weeks will be contacted shortly to set-up remote training sessions.
Keeping Your Customers Informed
Should you need assistance creating customer emails that provide an update on your dealership’s policies surrounding COVID-19, our teams have email templates ready to use and install in Customer/Guest Connect that can quickly be sent to your service customers.
We’re happy to assist here at no charge.
Through this difficult time, we continue to be focused on supporting you and your teams. You can rely on us to support your business to the best of our ability. Our thoughts are with all of you during this time.
The Dealer-FX Team