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Learn How ONE Platform Can Help Your Dealership Navigate COVID-19

During this challenging time, you can be confident that Dealer-FX will continue to deliver the support and commitment you have come to expect. Keeping the safety of your customers and employees top of mind, ONE Platform offers many tools that provide a safe, no-touch service experience.


NEW: Mobile Check-In

Mobile Check-In offers a ‘no-touch’ check-in process. With social distancing at the forefront, it’s a safer alternative to kiosk solutions. Customers can check in and sign for service using their mobile device, allowing for a safe, socially-distant drop-off experience.


Online Scheduler

Convenient Online Scheduler

Online service scheduling offers many options to better control the traffic flow in your service drive. You can customize your scheduler with COVID-19 messaging and processes.

You should highlight safeguards and actions you’re taking to help ensure a safe service experience.


Appointment Manager

Appointment Manager

Appointment Manager allows you to set-up custom appointment times to help manage your service drive flow.

It also provides the ability to customize transportation options, add new pick-up and delivery options and promote safe, clean rental or loaner vehicles.

The best part is that your employees can schedule appointments if they are working in the dealership or working from home.


Customer Connect

CRM Built for Car Dealers

Customer Connect is a CRM solution that can help you you provide quick and easy COVID-19 updates to your customers with pre-built text and email campaign templates.

It is a web-based application that gives your employees the ability to work remotely during this challenging time.

While it’s not business as usual, it’s important to let your customers know that you are still open and ready to service their vehicles.


Service Dashboard

SERVICE DASHBOARD

Service Dashboard allows you to instantly monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees.

Features like Parts Indicators and Shop Flags provide an efficient way for Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction.


Digital MPI

Digital MPI lets your advisors visually communicate technician recommendations, safety concerns and price estimates to your customer’s mobile phone.

Customers can have a no-touch approval process for technician recommendations from the comfort and safety of their home.


EasyPay

EasyPay - Mobile Payments

EasyPay offers safe payment options for your customers and employees. It provides electronic invoicing, enabling customers to securely pay for their service invoice via email.

This solution is another no-touch, safe, and secure way to conduct business during COVID-19.  


COVID-19 Tips

1) Create a process for the safe and secure handling of customer vehicle keys during check-in and delivery.

2) Clean and disinfect all hard surfaces in your entire service department every 60 minutes, or more often if you can.

3) Create new waiting areas or even an outdoor seating area to reduce the number of people in high traffic areas and promote social distancing.

4) Put tape on the floor to keep people at least six feet apart in high traffic areas to ensure social distancing guidelines are adhered to.

5) Offer pick-up and delivery service to your customers to keep business coming into your service department during this challenging time.

6) Make use of idle time by taking additional training. Contact your Process Consultant today to learn more about training opportunities.


#MovingForward

Follow our social channels for more tips and best practices: LinkedIn, Twitter, or Facebook.

Stay tuned for upcoming webinars and videos providing detailed support and tips to keep your service department #MovingForward during this unprecedented time. 


Take Advantage of Special Offers

Dealer-FX is here to support your business. We have special offers, new products, and our incredible Field and Support Teams to help you get through this period. Get in touch today to learn more. 

The world has changed over the past few weeks and, with each new day, the impact of the COVID-19 (Coronavirus) pandemic continues to grow. These are unprecedented times, and we are all impacted both directly and indirectly by this dynamic situation.

As organizations across the automotive industry and beyond are evaluating their response to COVID-19, we want to provide you with an update on steps Dealer-FX is taking to ensure the health and safety of our customers and our employees.

What We Are Doing

First off, this is a rapidly evolving situation and so we have established a COVID-19 Task Force that conducts daily meetings to review the latest information and directions issued by leading organizations such as the Center for Disease Control (CDC), Public Health Agency of Canada (PHAC), the World Health Organization (WHO), and local city and county government recommendations and directions.

Employees have been asked to work from home and we are encouraging social distancing, frequent hand washing, and other typical best practices. Our employees are to avoid large meetings or gatherings and to self-quarantine, if they are at elevated risk based on symptoms, travel, known proximity to anyone infected or for other reasons.

Support For You

We take our role supporting you and your business very seriously and understand how important our technology is in helping you run your service operations. We want to assure you that we are taking every precaution to deliver uninterrupted service to you. 

Our customer support, network and application teams remain vigilant regardless of their work location. Our support team continues to be available to you via phone or email.

Field Services

Our Process Consultants are available to you via phone or video conference to support your business. We have had great results providing training via video conference and screen sharing and would be happy to assist in any way we can.

Dealers with in-dealership training scheduled in the next several weeks will be contacted shortly to set-up remote training sessions. 

Keeping Your Customers Informed

Should you need assistance creating customer emails that provide an update on your dealership’s policies surrounding COVID-19, our teams have email templates ready to use and install in Customer/Guest Connect that can quickly be sent to your service customers. 

We’re happy to assist here at no charge.


Through this difficult time, we continue to be focused on supporting you and your teams. You can rely on us to support your business to the best of our ability. Our thoughts are with all of you during this time.

Stay Healthy,

The Dealer-FX Team