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When COVID-19 hit in March, Dealer-FX we had to transform our installation and training models from in-dealership to virtual overnight to ensure the safety of our dealers and our team. Since that time, we have delivered over 12,000 hours of virtual training and consultations with our dealers.



Remote training is proving to be just as effective – and sometimes more so – than on-site visits. There are many benefits to Virtual Training, including: 

  • Multiple team members can participate at the same time
  • Safety-conscious
  • Increased efficiency
  • Immediate support

*Compared to in-dealership training.


“The Virtual Training we received from the Dealer-FX team is hands down the best training I’ve seen in my 30 years in the business. It is a much more efficient process as you can have multiple workstations live at once –  training the entire team through the whole process and immediately identifying issues.

The Support Team has been second to none. They are only a phone call away if we need help.”

Tom Archer, Service Director
Fair Oaks Chrysler Jeep Dodge Ram, Chantilly, VA


OUR UNWAVERING COMMITMENT TO YOUR SUCCESS

Deploying technology solutions within a dealership requires a comprehensive approach to installation, process consulting and support. We’ve done it more than 2,500 times, continually refining our recipe for success — including Virtual Training! 

SERVICE DASHBOARD

Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction.


Service Dashboard allows you to: 

  • Effortlessly communicate with the Parts Department using Parts Indicator Flags
  • Quickly and efficiently communicate actions required on vehicles that need attention with Shop Indicator Flags
  • Automate vehicle status messages for your employees and customers with Dealer Messenger
  • Manage all business from the safety and convenience of your office or if quarantined at home

Learn more about ONE Platform and how it can help your dealership navigate COVID-19

During this challenging time, you can be confident that Dealer-FX will continue to deliver the support and commitment you have come to expect. Keeping the safety of your customers and employees top of mind, ONE Platform offers many tools that provide a safe, no-touch service experience.

In today’s digital world, customers are connected and in control, so it’s no surprise their expectations have changed.

To keep customers happy and coming back, dealerships need to think differently about technology, customer touchpoints and service department culture. Service departments should be customer-focused and process-oriented, and leverage technology that allows the entire service department to be connected. That way, the department delivers a frictionless experience that elevates the customer experience.

Change Starts at the Advisor Level

Effective change can take place on the service drive with proper training and incentives that ensure everyone is aligned with the new digital service department. This whitepaper provides tips on how to deliver a digital and world-class experience at the service drive by adopting a comprehensive service delivery platform, transforming the department culture — and more.

Click here to download the free Whitepaper.

How Can Dealer-FX Help?

At Dealer-FX, our mission is to help automotive brands and dealerships transform the customer experience by providing leading-edge technology solutions that create an exceptional and efficient service experience. How can we help you?
Click here to learn more about Dealer-FX.