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About the Dealership

St. Marys Chevrolet is a small town dealership with a big focus on supporting their community. Since launching on ONE Platform from Dealer-FX, they have seen a significant increase in hours per RO, dollars per RO, and maintenance penetration. 

From the Dealership

“Before Dealer-FX, we were on a competitive solution that was expensive and not user friendly. Our other store, St Marys Chrysler, has been on the wiADVISOR Program from Dealer-FX for over three years now. We saw the value it delivered and wanted the same system for our store. “

ONE Platform from Dealer-FX makes us accountable because it forces our entire team to follow the process with every customer.

“We like the soft-sell approach that ONE Platform provides by presenting Factory Required Maintenance and Dealer Recommended Services to customers at every stage of the service process. By the time the Service Advisor or Technician makes an additional service recommendation, the customer has already seen it a few times — makes our job a lot easier!

One of the biggest benefits of ONE Platform is communication both with customers and internally. It has made it a lot easier to stay in contact with customers with email and text – we didn’t have that with our old system. Tools like Digital MPI not only help us communicate more clearly with our customers but also increase approvals of MPI recommendations. Internal communications between our Technicians, Parts Clerks, and Service Advisors, saves us time and money.  

Our Dealer Principal, Brian Wasko, always talks about the 300 Rule – present 100% of products to 100% of people 100% of the time – to achieve the best result. Dealer-FX helps us do this with the right tools and consistent processes. 

Customers love the new technology – especially the new Mobile Check-In application. It gives them a better understanding of what is required to fix their vehicle and makes them feel like they are part of the service process.”

The training and support on ONE Platform have been amazing. I would absolutely recommend Dealer-FX to another dealer.

Bill Wolfe, Fixed Ops Director 
St Marys Chevrolet, St Marys, PA


Learn More About ONE Platform

Dealer-FX connects customers to dealerships and OEMs, transforming the automotive service process into a digital service experience. Get in touch with us today and learn how ONE Platform from Dealer-FX can benefit your dealership.

ONE Platform gives GM dealers industry-leading scheduling and tablet service drive solution

Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as a participating vendor in GM’s PASE program. By adopting Dealer-FX’s ONE Platform, including tablet check-in and mobile service scheduling, GM dealerships can deliver the industry’s best digital service experience, one enhanced by integration with 18 leading DMS vendors and GM data integration.

“It’s clear that General Motors shares our vision for delivering an exceptional dealer service experience, and we are delighted to participate in the PASE program.” said Dealer-FX President & CEO, Gary Kalk. “With more than 2,500 successful dealer clients, we know ONE Platform will substantially improve its dealers’ menu and inspection usage, parts sales, CSI and customer retention while giving its customer the best experience available.”

The Digital Service Experience

With Dealer-FX’s ONE Platform, customers can easily schedule 24/7 from any connected device, including laptops, tablets and mobile phones, with just a few taps. Dealers get a powerful management tool, the Appointment Ledger, which lets service managers and BDC agents manage traffic flow in the service lane, reducing rush and lull periods.

Upon arrival at the dealership, an advisor using Advisor Check-In, the industry’s leading tablet-based check-in tool, will quickly identify the customer and their vehicle, present a VIN-specific factory service menu with dealer pricing, and then conduct a digital walk around to identify issues and record dents and scratches.

While still at the vehicle with the customer, the advisor will address outstanding recalls and software updates, offer service contracts and a wide assortment of tires before setting a promise time and arranging transportation. Customers get a fast, transparent and seamless experience that drives factory maintenance penetration and customer pay sales.

Advisor Check-In, Online & Mobile Scheduling and DMS integrations are all components of ONE Platform, comprised of eight solutions that expertly manage the entire service process. GM dealers who enroll with Dealer-FX will receive the Schedule, Check-In, Inspect, Check-Out, Customer Connect and Service Dashboard, the Single Source of Truth, and can also select optional solutions including Connect and Retain digital marketing programs.

About Dealer-FX

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.