About the Dealership
Jim Burke Nissan serves the Hoover and Tuscaloosa, AL region. The entire team has a strong dedication to the customer experience, which is why their service tools need to back up that commitment.
Jim Burke Nissan has been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017. Since then, they have generated impressive results in the service lane.
“The Nissan Service Workflow Suite from Dealer-FX created a consistent service write-up process for our dealership. The biggest benefit to our dealership is the reporting from Dealer-FX – it really helps with training our service personnel. All of our key performance indicators have improved – and will continue to do so as we move forward.
We also have seen success with Dealer-FX’s service marketing program (Customer Connect) to build custom campaigns. The system integration ensures our service customers receive timely and relevant messages regarding their service visit.
“I would recommend SWS from Dealer-FX to another dealer who is not already on the program.”
Mark Livings, Vice President
Jim Burke Group, Birmingham, AL
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