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Digitize the vehicle delivery process and introduce every customer to the Service Department.

Toronto and Detroit, January 23, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of Sales2Service, the automotive industry’s first digital pre-delivery checklist mobile solution.

Sales2Service seamlessly integrates with all ONE Platform applications to create an end-to-end digital dealership. This mobile solution empowers the salesperson to provide a digital retail experience to the customer and ensures that their first service visit is booked through the integrated Online Scheduler. For the customer, the application validates their contact information, registers them in the OEM ownership portal and captures their communication preferences up front. With these details quickly sorted, it leaves more time for a detailed delivery and customers leave with a better understanding of their vehicle’s features.

“The transition from sales to service is an often overlooked process at the time of delivery,” said Gary Kalk, President and CEO of Dealer-FX. “The Sales2Service mobile solution is an effective tool that will not only build credibility and trust with the sales customer but also will dramatically increase first service visit retention and customer satisfaction. It’s another way that Dealer-FX is thinking forward and driving the digital transformation of our dealers.”

Sales2Service enriches the ownership experience for the customer, increasing customer satisfaction and CSI scores. It also improves the process flow for the dealer, notifies management of customer concerns and helps them deliver on key performance indicators set out by each OEM.

“This tool has greatly improved our retention and customer experience. We have over 80% of buyers coming back for their first appointment,” said Jim Leckie, Director of VW Operations, Humberview Volkswagen.

The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of Sales2Service to OEMs and dealers.

About Dealer-FX

Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, www.dealer-fx.com.

Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x216
pr@dealer-fx.com


Your service department is the foundation of the dealership. In fact, according to the National Automobile Dealer Association (NADA), 2018 mid-year service and parts sales are up by $1.65 billion when compared to 2017.

That usually means that advisors are busy writing orders, and service bays are humming with profitable work. As a result, now is a good time to make sure that your operation is optimized. And to that end, Greg Dryden — industry expert and Dealer-FX Vice President of Client Optimization — will hold two special sessions at NADA 2019. They’ll cover several actionable insights, and show you how to do the following:

  1. Identify gaps in current service department processes. Tasks like booking appointments, conducting the service write-up, inspection, and parts management.
  2. Calculate the impact on business, caused by gaps and breakdowns in their processes.
  3. Formulate a plan to address gaps in the customer experience while increasing throughput, capacity and parts and service revenue.
  4. Solve issues with parts specifying to drive overall efficiency in their service department.
  5. Structure pay plans that drive the behaviors required to drive key performance metrics for their dealership.
  6. Implement a plan to improve the experience at every touchpoint with the customer. That will help to drive customer satisfaction, retention and brand loyalty/repurchase.

Understanding areas of opportunity in your growing service business are the first step toward improving the process and, ultimately, creating a more profitable experience. Objectives such as these only happen through actionable best practices, shown and discussed by an industry expert. Be sure to save time to attend one or both sessions.

NADA Session: Service Department Effectiveness for the 21st Century

At NADA 2019 in San Francisco, Dealer-FX Vice President of Client Optimization, Greg Dryden, will illustrate the changing behaviors of consumers and how dealership service departments can optimize to increase their business.  Greg began his career in the automotive industry more than 25 years ago, as a Certified Master Technician. Since then, he has worked in almost every role in the dealership. At the OEM level, Greg has helped develop training programs for field staff, trainers, and dealership personnel for leading OEMs including Fiat Chrysler Automobiles (FCA Group), Audi, Mazda, Lexus, Toyota, Nissan, Honda, Acura, Suzuki, General Motors, Mitsubishi, and Subaru.

During NADA, he will illustrate best practices across two days at the convention, discussing the following questions:

  • How close are you to being able to deliver a completely digital service experience?
  • How does a dealership use technology to create a frictionless service experience?
  • Which digital services hold the key to meeting new customer expectations?

Attendees will leave the sessions with a plan to enhance the customer experience while making service departments more efficient and profitable. Indeed, you will be able to begin your plan by attending this one-hour session. There are two sessions to choose from:

  • Session 1:
    When: Thursday, January 24, 2019
    Time: 2:30 PM – 3:30 PM
    Where: 3010W
    Department: NADA Fixed Ops
  • Session 2:
    When: Saturday, January 26, 2019
    Time: 10:30 AM – 11:30 AM
    Room: 3011W
    Department: NADA Fixed Ops

Click here to learn more about Service Department Effectiveness for the 21st Century check out the NADA 2019 Workshop Schedule and filter by Fixed Ops. Dealer-FX will be exhibiting at NADA 2019 in booth #3625S. See you in San Francisco!

How Can Dealer-FX Help?

At Dealer-FX, our mission is to help automotive brands and dealerships transform the customer experience by providing leading-edge technology solutions that create an exceptional and efficient service experience. How can we help you?
Click here to learn more about Dealer-FX.