Digitize the vehicle delivery process and introduce every customer to the Service Department.
Toronto and Detroit, January 23, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of Sales2Service, the automotive industry’s first digital pre-delivery checklist mobile solution.
Sales2Service seamlessly integrates with all ONE Platform applications to create an end-to-end digital dealership. This mobile solution empowers the salesperson to provide a digital retail experience to the customer and ensures that their first service visit is booked through the integrated Online Scheduler. For the customer, the application validates their contact information, registers them in the OEM ownership portal and captures their communication preferences up front. With these details quickly sorted, it leaves more time for a detailed delivery and customers leave with a better understanding of their vehicle’s features.
“The transition from sales to service is an often overlooked process at the time of delivery,” said Gary Kalk, President and CEO of Dealer-FX. “The Sales2Service mobile solution is an effective tool that will not only build credibility and trust with the sales customer but also will dramatically increase first service visit retention and customer satisfaction. It’s another way that Dealer-FX is thinking forward and driving the digital transformation of our dealers.”
Sales2Service enriches the ownership experience for the customer, increasing customer satisfaction and CSI scores. It also improves the process flow for the dealer, notifies management of customer concerns and helps them deliver on key performance indicators set out by each OEM.
“This tool has greatly improved our retention and customer experience. We have over 80% of buyers coming back for their first appointment,” said Jim Leckie, Director of VW Operations, Humberview Volkswagen.
The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of Sales2Service to OEMs and dealers.
Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.
Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.
Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, www.dealer-fx.com.
Dennis Welsh, Director of Marketing
(877) 493-0039 x216