ONE Platform gives GM dealers industry-leading scheduling and tablet service drive solution
Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as a participating vendor in GM’s PASE program. By adopting Dealer-FX’s ONE Platform, including tablet check-in and mobile service scheduling, GM dealerships can deliver the industry’s best digital service experience, one enhanced by integration with 18 leading DMS vendors and GM data integration.
“It’s clear that General Motors shares our vision for delivering an exceptional dealer service experience, and we are delighted to participate in the PASE program.” said Dealer-FX President & CEO, Gary Kalk. “With more than 2,500 successful dealer clients, we know ONE Platform will substantially improve its dealers’ menu and inspection usage, parts sales, CSI and customer retention while giving its customer the best experience available.”
The Digital Service Experience
With Dealer-FX’s ONE Platform, customers can easily schedule 24/7 from any connected device, including laptops, tablets and mobile phones, with just a few taps. Dealers get a powerful management tool, the Appointment Ledger, which lets service managers and BDC agents manage traffic flow in the service lane, reducing rush and lull periods.
Upon arrival at the dealership, an advisor using Advisor Check-In, the industry’s leading tablet-based check-in tool, will quickly identify the customer and their vehicle, present a VIN-specific factory service menu with dealer pricing, and then conduct a digital walk around to identify issues and record dents and scratches.
While still at the vehicle with the customer, the advisor will address outstanding recalls and software updates, offer service contracts and a wide assortment of tires before setting a promise time and arranging transportation. Customers get a fast, transparent and seamless experience that drives factory maintenance penetration and customer pay sales.
Advisor Check-In, Online & Mobile Scheduling and DMS integrations are all components of ONE Platform, comprised of eight solutions that expertly manage the entire service process. GM dealers who enroll with Dealer-FX will receive the Schedule, Check-In, Inspect, Check-Out, Customer Connect and Service Dashboard, the Single Source of Truth, and can also select optional solutions including Connect and Retain digital marketing programs.
Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.
Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.
Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.