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When COVID-19 hit in March, Dealer-FX we had to transform our installation and training models from in-dealership to virtual overnight to ensure the safety of our dealers and our team. Since that time, we have delivered over 12,000 hours of virtual training and consultations with our dealers.



Remote training is proving to be just as effective – and sometimes more so – than on-site visits. There are many benefits to Virtual Training, including: 

  • Multiple team members can participate at the same time
  • Safety-conscious
  • Increased efficiency
  • Immediate support

*Compared to in-dealership training.


“The Virtual Training we received from the Dealer-FX team is hands down the best training I’ve seen in my 30 years in the business. It is a much more efficient process as you can have multiple workstations live at once –  training the entire team through the whole process and immediately identifying issues.

The Support Team has been second to none. They are only a phone call away if we need help.”

Tom Archer, Service Director
Fair Oaks Chrysler Jeep Dodge Ram, Chantilly, VA


OUR UNWAVERING COMMITMENT TO YOUR SUCCESS

Deploying technology solutions within a dealership requires a comprehensive approach to installation, process consulting and support. We’ve done it more than 2,500 times, continually refining our recipe for success — including Virtual Training! 


About the Dealership

St. Marys Chevrolet is a small town dealership with a big focus on supporting their community. Since launching on ONE Platform from Dealer-FX, they have seen a significant increase in hours per RO, dollars per RO, and maintenance penetration. 

From the Dealership

“Before Dealer-FX, we were on a competitive solution that was expensive and not user friendly. Our other store, St Marys Chrysler, has been on the wiADVISOR Program from Dealer-FX for over three years now. We saw the value it delivered and wanted the same system for our store. “

ONE Platform from Dealer-FX makes us accountable because it forces our entire team to follow the process with every customer.

“We like the soft-sell approach that ONE Platform provides by presenting Factory Required Maintenance and Dealer Recommended Services to customers at every stage of the service process. By the time the Service Advisor or Technician makes an additional service recommendation, the customer has already seen it a few times — makes our job a lot easier!

One of the biggest benefits of ONE Platform is communication both with customers and internally. It has made it a lot easier to stay in contact with customers with email and text – we didn’t have that with our old system. Tools like Digital MPI not only help us communicate more clearly with our customers but also increase approvals of MPI recommendations. Internal communications between our Technicians, Parts Clerks, and Service Advisors, saves us time and money.  

Our Dealer Principal, Brian Wasko, always talks about the 300 Rule – present 100% of products to 100% of people 100% of the time – to achieve the best result. Dealer-FX helps us do this with the right tools and consistent processes. 

Customers love the new technology – especially the new Mobile Check-In application. It gives them a better understanding of what is required to fix their vehicle and makes them feel like they are part of the service process.”

The training and support on ONE Platform have been amazing. I would absolutely recommend Dealer-FX to another dealer.

Bill Wolfe, Fixed Ops Director 
St Marys Chevrolet, St Marys, PA


Learn More About ONE Platform

Dealer-FX connects customers to dealerships and OEMs, transforming the automotive service process into a digital service experience. Get in touch with us today and learn how ONE Platform from Dealer-FX can benefit your dealership.


About the Dealership

Calgary-based South Trail Chrysler Dodge Jeep & Ram Superstore treats the needs of each individual customer with paramount concern. This commitment to excellence earned them the “Consumer Choice Award” in 2019 for Southern Alberta. They opened their doors on February 1st, 2016 and implemented the wiADVISOR Program in 2018.

Results

wiADVISOR has been integral to implementing a consistent process in the service lane and has generated impressive results. 


From the Dealership

“The wiADVISOR platform has transformed our service drive by allowing customers to have a more active and dynamic drop-off experience. Increased trust is by far the best benefit of wiADVISOR, as it allows customers to be much more involved in the check-in process. Consistently presenting factory recommended services for their vehicle creates greater transparency and makes them feel less like there are being ‘sold’ services.”

“Our write-up process has been streamlined and getting information to the Technicians has vastly improved since installing the wiADVISOR program. “Podding” our customers’ vehicles not only ensures accurate VIN write-up, but forces recalls, RRTs and codes present to be alerted to the Technician via the FCA Service Library. This gives the Technician a more informed view of the vehicle’s condition and increases the ‘Fixed Right the First Time” rate. ”

“I would highly recommend wiADVISOR to any dealership management team due to the enormous value the program brings to a dealership’s fixed operations.”

“We have already seen a 25% increase in CP sales since implementing the wiADVISOR program. It’s simple – get wiADVISOR or be left in the dust!”

Matthew Sheppard-Brown, Assistant Service Manager
South Trail Chrysler Dodge, Jeep, Ram, Calgary, AB


Experience a wiADVISOR Demo

Dealer-FX is proud to power the wiADVISOR Program. Get in touch with us today to experience a live demo of wiADVISOR.

About the Dealership

Serra Gardendale Kia is committed to doing “Whatever It Takes” in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term customer loyalty.

From the Dealership

“Now in my 7th year as General Manager of Kia Franchises, there has been no greater challenge than raising the bar for customer pay in our service department.  The excuses from my team were endless:

  • “If I do the multi-point, the writer doesn’t sell the recommendations”
  • “If I sell the service, parts can’t deliver fast enough for the customer”
  • “There just isn’t time to sell the multi-point”
  • And my favorite excuse… “Kia customers can’t afford the service”

As a dealer and General Manager, I struggled with these excuses as barriers to raising customer pay dollars and efficiencies for years. Until we partnered with Dealer-FX.”


“Dealer-FX has the tools, technology, systems, and most importantly service, that has helped my service department almost DOUBLE OUR CUSTOMER PAY HOURS PER R.O.”

“Most vendors have a system and most “talk a good game” until you sign the contract. I was most impressed with the service that Dealer-FX provided after the dotted line was signed.  Their team worked with each sub-department until every employee understood, and could be held accountable for, performance and execution. It was almost like having a second Service Director to help with the install and execution.

If you are looking for a true partner to help take your service department to the next level, consider Dealer-FX.”

Andy Fisher, General Manager
Serra Kia, Gardendale, AL


Get in touch with us today and learn how the Kia Service Lane Technology Suite from Dealer-FX can benefit your dealership, call 1-844-647-7888

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