Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction.

Service Dashboard allows you to: 

  • Effortlessly communicate with the Parts Department using Parts Indicator Flags
  • Quickly and efficiently communicate actions required on vehicles that need attention with Shop Indicator Flags
  • Automate vehicle status messages for your employees and customers with Dealer Messenger
  • Manage all business from the safety and convenience of your office or if quarantined at home

Learn more about ONE Platform and how it can help your dealership navigate COVID-19

During this challenging time, you can be confident that Dealer-FX will continue to deliver the support and commitment you have come to expect. Keeping the safety of your customers and employees top of mind, ONE Platform offers many tools that provide a safe, no-touch service experience.

Watch this informative best practice webinar about enhancing the customer experience in the 21st Century. Led by Greg Dryden, Vice President of Client Optimization at Dealer-FX, the webinar outlines game-changing strategies that improve customer satisfaction while increasing throughput, capacity and parts and service revenue.

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Greg Dryden, Vice President of Client Optimization at Dealer-FX

Key learning outcomes include:

  • Identify process gaps in your service department and calculate the impact on your business (appointment scheduling, write-up, inspection and parts management)
  • Address any gaps in strategies that allow you to enhance customer experience, while increasing throughput, capacity and parts and service revenue
  • Improve service department efficiency by solving parts specifying issues
  • Structure pay plans that drive behaviors required to improve key performance metrics
  • Implement a plan to improve the experience at each customer touchpoint, driving CSI scores, retention and brand loyalty/repurchase

What’s Next?

At Dealer-FX, we drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.