• CHECK-IN

    A VIN-Specific Service Lane Experience

Engage your customers with the industry’s best tablet-based service lane experience. Quickly identify customer and vehicle, present VIN-driven factory service menus with dealer pricing, and then showcase needs and knowledge with a trust-building walkaround.

Engage Customers In The Lane

Advisors can address outstanding recalls and software flashes, offer service contracts and a wide assortment of tires to customers before arranging loaners and shuttles, all while standing beside their vehicle.

MEET YOUR CUSTOMERS AT THE SERVICE DRIVE
ACCESS NEEDED DATA TO PROVIDE RIGHT TIME/RIGHT TYPE SERVICE

Give advisors the information they need, when they need it — even if they’re away from their desks.
More about Check-In:
  • Stay connected with your team and customers via advanced messaging capability
  • Improve CSI, maintenance penetration, $/RO and service drive efficiency
  • Leverage real-time DMS integration, as well as OEM and previous visit integration
  • Access service history and quickly identify where services have been declined or service visits missed, and generate dealer-recommended services and repairs

Build Trust By Keeping Customers Connected
COMMUNICATE IN REAL-TIME, ON AND OFF THE LOT

Welcome customers in the lane with a tablet loaded with VIN-specific vehicle information.
More about Check-In:
  • Leverage automatic vehicle data like VIN-specific menus, recalls, history, and updates
  • Use a digital walkaround with Dealer Tire integration
  • Arrange loaners and shuttles during the walkaround
  • Display service contract offers
Welcome customers in the lane with a tablet loaded with VIN-specific vehicle information.
More about Check-In:
  • Leverage automatic vehicle data like VIN-specific menus, recalls, history, and updates
  • Use a digital walkaround with Dealer Tire integration
  • Arrange loaners and shuttles during the walkaround
  • Display service contract offers
Related Articles
Service Advisors: Tell the What, Sell the Why
What’s the fastest way to get a “no” from the customer? Ask them to buy a service they don’t understand.
We ensure the success of every Check-in dealership client with our Total Process Consulting & Support package, run by the best team in the industry. Learn why 99% of our customers are Very Satisfied with their experience here.

Check-In today to experience a whole new level of service.
“Audi Service Assist gives our advisors what they need to be confident with our brand and processes, driving immediate increases in their CSI scores.”
– Mike Ruth
Fixed Operations Director, OpenRoad Auto Group