• CHECK-IN

    A VIN-Specific Service Lane Experience

Engage your customers with the industry’s best tablet-based service lane experience. Quickly identify customer and vehicle, present VIN-driven factory service menus with dealer pricing, and then showcase needs and knowledge with a trust-building walkaround.

Engage Customers In The Lane

Advisors can address outstanding recalls and software flashes, offer service contracts and a wide assortment of tires to customers before arranging loaners and shuttles, all while standing beside their vehicle.

MEET YOUR CUSTOMERS AT THE SERVICE DRIVE
ACCESS NEEDED DATA TO PROVIDE RIGHT TIME/RIGHT TYPE SERVICE

Advisor Check-In - Digital Service Write-up
Give advisors the information they need, when they need it — even if they’re away from their desks.
More about Check-In:
  • Stay connected with your team and customers via advanced messaging capability
  • Improve CSI, maintenance penetration, $/RO and service drive efficiency
  • Leverage real-time DMS integration, as well as OEM and previous visit integration
  • Access service history and quickly identify where services have been declined or service visits missed, and generate dealer-recommended services and repairs

Build Trust By Keeping Customers Connected
COMMUNICATE IN REAL-TIME, ON AND OFF THE LOT

Welcome customers in the lane with a tablet loaded with VIN-specific vehicle information.
More about Check-In:
  • Leverage automatic vehicle data like VIN-specific menus, recalls, history, and updates
  • Use a digital walkaround with Dealer Tire integration
  • Arrange loaners and shuttles during the walkaround
  • Display service contract offers
Advisor Check-In - Digital Service Write-up
We ensure the success of every Check-in dealership client with our Total Process Consulting & Support package, run by the best team in the industry. Learn why 99% of our customers are Very Satisfied with their experience here.

Check-In today to experience a whole new level of service.
Related Articles
J.D. Power to Dealers: Go Digital With Service
If you want CSI scores to go up, go digital.
Using Technology To Turn Show and Tell Into “Show and Sell”
Customers buy with their eyes – not their ears.
“wiADVISOR has had a huge impact on our customer service levels. Our CP Revenue has increased – we are selling more than ever before. Maintenance items that were never presented before (tires, filters, brakes) are easy to present now. It’s the greatest tool I have ever used.”
– Dave Lubertazzo, Service Manager, Bedford Chrysler
GTM-TW8M49W