• CUSTOMER CONNECT

    A CRM Built for Dealers

Empower your BDC for both outbound and inbound communications through phone, email and 2-way text to maximize customer convenience and engagement. Enable agents to answer time-sensitive inbound calls with access to real-time vehicle status and customer contact information.

Leverage your DMS, OEM, and customer service data to present targeted messages to the right customers at the right time. Full reporting capabilities let you measure the effectiveness of every agent, campaign and communication channel.

Targeted Campaign Generator
Power outbound campaigns using customer and OEM data

Generate targeted outbound campaigns and call scripts
Includes support for multiple campaign types:
  • Recalls and software updates
  • Declined and deferred services
  • Lost souls and potentially lost customers
  • Missed appointment reminders
  • Overdue for service reminders
  • Special and seasonal offers
  • Also includes the BDC Accelerator®, a sophisticated auto dialer that greatly improves agent efficiency

BDC Agent Enabler
Give agents real-time information directly from the shop

Utilize the Customer Connect to drive better communication between your agents and the shop.
Your BDC agents will be able to:
  • Give status updates and promise times
  • Identify outstanding recalls and software updates
  • Set and change service appointments
  • Communicate factory and dealer recommended maintenance
We ensure the success of every Customer Connect client with our Total Process Consulting & Support package, run by the best team in the industry. Learn why 99% of our customers are Very Satisfied with their experience here.

Connect with us.
“Since implementing Lexus Integrated Service Technology, we’ve seen a lift in our maintenance penetration from 55% to almost 80%.”
– Edward Vale, Service Manager
Woodfield Lexus