Consumer preferences are evolving, forcing a disruptive transformation in the way dealerships sell and service vehicles. Being able to meet, and even exceed, customer demands will drive customer satisfaction and CSI scores for your dealership.
Connect with your customers through mobile applications that enhance the experience at every touchpoint. Providing easy access to important dealership services will give your customers new ways to stay connected and more reasons to come back.
DOUBLE THE SUCCESS OF YOUR MPI RECOMMENDATIONS DIGITAL. CONSISTENT. EXCEPTIONAL.
Digital MPI lets your Service Advisors visually communicate technician recommendations, safety concerns and price estimates to your customer’s mobile phone.
More about Digital MPI:
Text and email alerts ensure time-sensitive approvals get attention
No more phone tag and long messages
No need to take the vehicle out of the bay while waiting for an approval
Less waiting, higher throughput, faster delivery, improved capacity and increased profits
STAY CONNECTED AND ENGAGED NEVER MISS A VEHICLE STATUS NOTIFICATION
Your service staff are not in front of their computers or tablets 100% of the time. The Dealer Messenger app ensures that they will never miss a vehicle status change which will improve throughput, profits and customer satisfaction.
More about Dealer Messenger:
Proactive, system-generated notifications of vehicle status updates, and incoming messages
Ability to message internally with other dealer users (1:1, Team or Group)
Text with customers – including images and video
Dealership personnel can receive notifications and subscribe to message threads they want to be a part of
We ensure the success of every Engage dealership client with our Total Process Consulting & Support package, run by the best team in the industry. Learn why 99% of our customers are Very Satisfied with their experience here.
Engage with your customers no matter where they are.
““Since deciding to take the leap into wiADVISOR 3.0 in December of 2018, our service department has finally found the one platform that can accomplish a complete service transaction from appointment all the way through follow-up.”