• RETAIN

    Personalized Customer Retention Services

Retaining a customer represents the successful delivery of a great experience. Yet people’s lives are so busy they typically need a nudge or reminder to return, and we make every step of the experience as simple as possible. Servicing a vehicle can be inconvenient, it’s critical to make every step of the experience as simple as possible.

Total Service Marketing

Today, it’s vital to send the right message to the right customer at the right time — using the communication channel they prefer. Few dealerships have the specialized knowledge and tools needed to do this, which is why we offer Total Service Marketing.

WE DO EVERYTHING FOR YOU
OUR RESULTS MAKE IT CLEAR: WE ARE MASTERS OF RETENTION

Total Service Marketing is run by a team of experts who design a strategy comprised of campaigns that leverage professional design and content, sophisticated targeting, custom KPIs and event triggers.
More about Retain:
  • We handle everything, within your budget
  • Provide detailed performance reporting and discuss results during regular meetings
  • Ensure a productive, valuable service
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TARGETED SERVICE MARKETING CAMPAIGNS
CONNECT WITH THE RIGHT CUSTOMERS AT THE RIGHT TIME

By tailoring communication to each customer’s situation and preference, Dealer-FX makes it easy for customers to return.
More about Retain:
  • Every notification type is available, including service reminders, missed appointments, lost souls, declined service reminders and seasonal specials
  • Convenient scheduling links are embedded in every customer touch point
  • Campaigns are integrated with Customer Connect for outbound BDC campaign effectiveness
  • Can connect using SMS, email, BDC call scripts, print and social media channels, per customer preference
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MONTHLY SERVICE MARKETING
ONGOING SERVICE MARKETING DELIVERS CONSISTENT RESULTS

Gathering required data, performing needed analyses and designing the creative content needed to execute an effective campaign requires more time and expertise than most dealerships have available.
More about Retain:
  • Includes targeted email campaigns, website content, as well as creative and social posts that deliver consistent messaging and professional branding
  • We find lost customers through strategic and specific campaigns, built to maximize return
  • Results show that our efforts build long-term retention, higher RO counts and increased service department revenue
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We ensure the success of every Retain dealership client with our Total Process Consulting & Support package, run by the best team in the industry. Learn why 99% of our customers are Very Satisfied with their experience here.

The road to retention is just a click away.

LEARN MORE ABOUT RETAIN

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“Using Dealer-FX and MICAR has proven time and time again to be successful. The team has great communication skills, backed by an awesome creative department. This fall’s marketing promotion resulted in 70 CP OP codes, generating $15,576 in parts and labor sales.”
– Jimmy Finney, Service Manager
Rouge Valley Mitsubishi

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