• PROCESS CONSULTING
    & SUPPORT
    WORTH BRAGGING ABOUT
Total Process Consulting & Support

Dealerships are complex businesses. Deploying technology solutions within a dealership requires a comprehensive approach to installation, process consulting and support. We’ve done it more than 2,500 times, continually refining our recipe for success.

Total Process Consulting and Support represents our unwavering commitment to our clients’ success. It consists of our proprietary methods, monitoring systems and a maniacally dedicated team of professionals that are simply the best in the business.

Process Consulting To Brag About

Our process begins with a comprehensive assessment, followed by a thorough onsite installation and process consulting program. Our process consultants spend days ensuring the system is fully operational and work closely with all key dealership staff until they’re comfortable and proficient with it.

With more than 2,500 deployments to our credit, we’ve gotten pretty good at this.

Our Customers Love Our Process Consulting
Total Process Consulting
99%
99%* of our clients are Satisfied or Very Satisfied with our process consulting.
Dealer-FX Process Consultant Performance
99%
99%* of our clients are Very Satisfied with our process consultants.

* Based on 315 responses received in post-deployment surveys conducted January – May, 2017.

You Have Our Full Support

Ongoing support may not be what drives your decision to partner with a technology vendor but it can often determine the success or failure of a deployment. Our support team works side-by-side with our process consultants and your team to ensure all issues are quickly resolved. We track every issue, how quickly it’s both addressed and resolved, and we’re constantly tuning our systems to improve effectiveness.

No matter your question or issue, we’re here to support you.

9 of 10 calls are answered in 20 seconds or less
4 of 5 issues are resolved
on the first call
1 day is the average time to close incident tickets
Our Clients Say It Best

We carefully survey employees and management at each client dealership and give them an opportunity to tell us about their experience. Here’s a sample of that feedback.

More Than Impressed
“I am not easily impressed. It would be an understatement to say I was. I was more than impressed.”
“The best onsite experience I have had in my 25+ years in this business!”
Ed Martin Nissan of Fishers
Friendly And Professional
“Kim worked with me through the set up process. She was great to work with. Friendly and professional just like everyone I have encountered at Dealer-FX.”
Cartown Chrysler of Paris
Excellent Training
“We have received excellent training from the Dealer-FX Team. In fact, we have had more support from Dealer-FX in one year than in an entire lifetime with some of our other partners.”
Nissan of Murfreesboro
Everyone Has Been Outstanding
“Everyone has been outstanding. I love the fact that someone actually picks up the phone if you have a problem and helps you walk through the issue.”
Liberty Auto City
We Were Impressed
“We were impressed with Dealer-FX’s level of professionalism, planning and proactivity. The initial training and continued support has been excellent.”
Lexus of Oakville
Ready To Learn More?

We take an extraordinary approach to our clients’ success and this leads to extraordinary results. If you’d like to learn more about how Dealer-FX delivers the best experience to our clients, just reach out or tell us how to reach you.

Get The Support You Deserve

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