Service Intelligence Platform™

A connected, intelligent system for all fixed operations.

The Service Intelligence Platform is the only software purpose-built to unify automotive fixed operations into a connected, intelligent system.

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Why it works

One repair order, start to finish.

Connecting the shop

Everything the visit needs, in one place. The repair order never leaves the Service Intelligence platform. From the first appointment to the paid invoice. One place to look when a customer calls asking where their car is.

  • Booking, check-in, inspection, approval and payment on the same RO
  • Written to your DMS as the visit happens, not at end of day
  • Full history on the car and the customer, one click away
Repair order timeline from scheduled to paid beside a single customer record

Maximizing efficiency

More billable hours out of the same bays. Dispatch against real capacity instead of a guess, and see the problem before you promise the car.

  • Capacity-aware dispatch and load balancing
  • Parts and tire availability in the RO before it’s promised
  • Idle time, carryover and reassignments visible as they happen
Dispatch board showing booked hours against capacity for each technician

Building trust

Customers approve what they can see. The technician’s photo and video reach the customer’s phone with the price beside it. They authorize in a tap, and it’s timestamped on the RO.

  • Photo and video inspection sent by text or email
  • Timestamped approvals and declines, logged to the RO
  • Every customer interaction is tracked
Repair order inspection with technician video and priced findings, beside a phone showing approve or decline

Driving performance

Know your numbers today, not at month end. Hours per RO, revenue, throughput and retention — by store, advisor and technician.

  • Live performance reporting
  • Benchmarks against top performers
  • Campaign and retention results tied back to the RO
Service insights dashboard with month-to-date metrics and a per-advisor table
Testimonials

“Once we saw the ROI that the Service Intelligence Platform could deliver, our dealership was convinced to act now, not wait for Service Workbench to be phased out in 2025. Plus, when you consider the importance of Snap-on to our business, the exclusive integrations that Dealer-FX solution has built-in adds to the value. We're already seeing efficiency gains that will only get better in the months…and years…to come.”

John HallJay Hodge Chevrolet, Sulphur Springs, TX

“I would recommend the Dealer-FX Service Intelligence Platform to any dealership…It increases your efficiency and your overall income for everybody. Because we were able to get more customers in and out the door faster.… if you're a Manager, if you're a General Manager, if you're the Department Head, if you are the Dealer Principal, why are you still waiting? Get the Dealer-FX Service Intelligence Platform and see the results.”

Shane KillionMidway Chevrolet Buick GMC, Kearney, NE

“Dealer-FX has helped us become more organized, have a more linear approach to how we process repair orders through our shop. Interaction and integrations between our Parts department and the service team on the front desk. Our Parts department, our Technicians and the customer are able to get any type of questions or issues resolved faster.”

Michael GriffithToyota of Kingsport, Kingsport, TN

Service Intelligence Platform™ features

Feature comparison across the tiers of Service Intelligence Platform™.
Feature Core Most popular

For dealerships replacing disconnected service tools with a connected system.

 Premium

For high-performing shops looking to scale outreach, improve retention and optimize operations.

Scheduling & Reception

Dealer website scheduling Included Included
In-dealer scheduling Included Included
OEM Owner’s app integration Note 1 Included Included
Bring your own Voice AI assistant Included Included
Appointment confirmations Included Included
Capacity management Included Included
Limit schedule by service Included Included
Multiple service departments Included Included
Employee schedules Included Included
Transportation management Included Included
Customer reception Included Included
Video Walkaround Included Included
Tablet check-in Included Included
Self-service Check-in Not included Included

Consumer Solutions

Vehicle Service Tracker Included Included
Customer Approvals Included Included
Two-way texting communication Included Included
Vehicle inspection report Included Included

Shop

In-service vehicle queue & management Included Included
Quick create repair order Included Included
Manage repair orders Note 2 Included Included
Quick dispatch Included Included
Import repair order Note 2 Included Included
Vehicle Inspections Included Included
Technician videos Included Included
Customizable vehicle inspection templates Included Included
Media management center Included Included
Manage parts requests Note 2 Included Included
Part inventory and pricing Note 2 Included Included
Internal communications & chat Included Included
VIN-specific Service Estimator Included Included
Cause, Complaint & Correction Coming soon Coming soon
Priority requests Not included Included
Repair order audit log Included Included
Personalized task view Included Included
Declined Services Queue Not included Included

Campaign Management

Prebuilt campaigns Not included Included
Unlimited email sends Add-on Included
Outbound call campaigns Add-on Included
Campaign performance reporting Not included Included
Built-in HTML email editor Add-on Included
Campaign scheduling Not included Included
Target by vehicle and service history Not included Included
Location-based targeting Not included Included
Build and manage BDC call scripts Add-on Included
Custom list import Not included Included
Inbound call follow-up Not included Included
Multi-channel campaigns Not included Included
Unlimited text campaigns Add-on Included
Service-level targeting Not included Included
Open-recall targeting Not included Included

Data & Insights

Shop financial performance Included Included
Product utilization Included Included
Appointment performance Included Included
BDC performance Included Included
Missed appointment reports Included Included
Walk-in reports Included Included
Advisor performance Included Included
Technician performance Included Included
Video inspection reporting Included Included
Inspection Analysis Dashboard Included Included
ASR Analysis Dashboard Included Included
ASR effectiveness Included Included
Cycle time analysis Included Included
Communications effectiveness Included Included
Payments reporting Add-on Add-on

Vehicle Intelligence

Connected vehicle & telematics data Note 1 Included Included
Snap-on ProDemand Recommendations Add-on Included
Torque Specs (powered by Snap-on Repair information) Add-on Included
Fluid Specs (powered by Snap-on Repair information) Add-on Included
Tire Specs (powered by Snap-on Repair information) Add-on Included

Integrations

Snap-on Parts Catalog Connection Included Included
Tire & Alignment Integrations Add-on Included
Tire Catalog Integrations Included Included
All-make Recalls Add-on Add-on
Two-way appointment sync Note 3 Included Included
Two-way repair order sync Note 3 Included Included
Parts posted to your DMS invoice Note 3 Included Included
Live parts availability and pricing from your DMS Note 3 Included Included
Two-way customer record sync Note 3 Included Included
Voice AI Scheduling Agents Included Included

OEM Features

Real-time OEM Recalls Note 1 Included Included
Active Warranty Products Note 1 Included Included
View & Sell Vehicle Protection products Note 1 Included Included
Real-time vehicle alerts & telematics Note 1 Included Included
OEM Rewards Program Note 1 Included Included
Factory accessories Note 1 Included Included
Vehicle podding Note 1 Included Included
National service history Note 1 Included Included
OEM Certified Credit Card enrollment Note 1 Included Included
SiriusXM™ Note 1 Included Included

Support

Phone support Included Included
24/7 Email support Included Included
Live chat support Coming soon Coming soon
Dedicated product help center Included Included
Dedicated account manager Included Included

Included with the tier. Add-ons are available separately. A numbered feature carries the condition of the same number below.

  1. If applicable to OEM program
  2. If applicable to DMS provider
  3. Subject to DMS availability

Integrates with

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