A certified Mopar Service Gateway partner · Powering Stellantis service since 2013

Everything Stellantis knows about the vehicle, at the write-up.

The Mopar Service Gateway connects Stellantis' systems to the shop. Dealer-FX is a certified partner, and has powered Stellantis service since 2013.

The Mopar Service Gateway with Dealer-FX

Scheduling from every channel

A Stellantis owner books on Mopar.com, your website,  or in the Jeep, Ram, Dodge or Chrysler app. Your BDC books over the phone. An advisor books at the desk. All write to the same schedule in real time, against real capacity. The customer sees priced services, picks their transportation, and the appointment reaches your DMS as booked.

  • Appointments book against actual capacity
  • VIN-specific priced service menus
  • Written to your DMS directly
A Monday schedule across three advisors with every appointment tagged by source: Mopar.com, the Ram, Jeep and Dodge apps, and the desk, beside a Mopar.com booking with a shuttle and advisor requested.

Podding the vehicle

The Mopar Diagnostic Pod plugs in and the write-up fills itself: VIN, mileage, tire pressures, stored and active codes, the light actuator test. Stellantis adds the rest: open recalls with the right document, the FlexCare plan, factory-required services and repair history. The advisor confirms; nothing is typed twice.

  • Pod data on the write-up: VIN, mileage, tire pressures, trouble codes, actuator test
  • Recalls, RSUs and RRTs surfaced with the correct document
  • FlexCare, factory-required services and repair history from Stellantis
Reception screen with the Mopar Diagnostic Pod connected showing VIN, 38,412 miles, two active codes and four tire pressures, Stellantis rows for the recall document, FlexCare, factory-required services and history, and courtesy transportation alongside.

Connecting the visit

Everything the visit touches stays on the repair order: the recall completed and filed, the FlexCare plan applied, the video inspection approved from the phone.

  • Recall completion and FlexCare activation in the shop
  • Video inspection with approvals from the phone
  • Transportation tied to the appointment
One repair order carrying six items with their status, two labeled roadmap, beside the customer's phone showing the video, the no-charge recall, FlexCare coverage and an accessory quote.

Driving performance

Know your numbers today, not at month end. Hours per RO, revenue, throughput and retention — by store, advisor and technician.

  • Live performance reporting
  • Benchmarks against top performers
  • Campaign and retention results tied back to the RO
Mopar Service Gateway insights dashboard showing appointments, inspections, pod usage and recalls as tiles, with the feed fields against the network.

What the Mopar Service Gateway asks for, and how it's met.

The Mopar Service Gateway asks for
On the Service Intelligence Platform™
Scheduling integration Mopar.com and the brand apps book into your live schedule
Write-up integration Telematics and data from Stellantis: VIN, vitals, FlexCare, history
The Mopar Diagnostic Pod Plug in: VIN, mileage, tire pressures, codes
Recalls, RSUs and RRTs Surfaced at time of write-up
Daily reporting feeds Sent daily, delivery confirmed
DMS Integration Bi-directional DMS integration

Mopar, Stellantis, Mopar Service Gateway and FlexCare are trademarks of their respective owners. Dealer-FX is an independent provider certified under the Mopar Service Gateway program.