Everything fixed ops touches, on one system.

Scheduling, shop management, marketing, payments and insights — connected by design. Choose Service Intelligence Platform Core or Premium for the full platform, or start with a single bundle.

Service Intelligence Platform™

Core Most popular

For dealerships replacing disconnected service tools with a connected system.

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Includes:

  • Online & In-dealer Scheduling
  • Service Reception & Vehicle Check-in
  • Video Walkaround
  • Vehicle Inspections
  • Technician videos
  • Pricing & Service Menu Management
  • Snap-on ProDemand Connection
  • Snap-on Parts Catalog Connection
  • Tire Catalog Integrations
  • Customer Approvals
  • Repair Order Management
  • Vehicle Service Tracker
  • Internal chat & two-way customer texting
  • OEM Recalls & Warranty Products
  • OEM Vehicle Intelligence
  • Interactive Dashboards
  • Reporting Suite

Premium

For high-performing shops looking to scale outreach, improve retention and optimize operations.

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Everything in Core, plus:

  • Self-service Check-in
  • Tire & Alignment Integrations
  • Snap-on ProDemand Recommendations
  • Snap-on Repair Information
  • Priority requests
  • Declined Services Queue
  • Advanced Insight Reporting Suite
  • Service CRM+

Fixed Ops Essentials

Still need help deciding? See the full comparison
Feature comparison across the products and tiers listed.
Feature Scheduling

Customers book on your website, your OEM's site or app, or with your team — and every appointment is written to your DMS as it's made.

 Shop Management

One view of every repair order. Inspect, record, price and get approval, all in one place.

 Core Most popular

For dealerships replacing disconnected service tools with a connected system.

 Premium

For high-performing shops looking to scale outreach, improve retention and optimize operations.

Scheduling & Reception

Dealer website scheduling Included Not included Included Included
In-dealer scheduling Included Not included Included Included
OEM Owner’s app integration Note 1 Included Not included Included Included
Bring your own Voice AI assistant Included Not included Included Included
Appointment confirmations Included Not included Included Included
Capacity management Included Not included Included Included
Limit schedule by service Included Not included Included Included
Multiple service departments Included Not included Included Included
Employee schedules Included Not included Included Included
Transportation management Included Not included Included Included
Customer reception Add-on Add-on Included Included
Video Walkaround Add-on Add-on Included Included
Tablet check-in Add-on Add-on Included Included
Self-service Check-in Not included Not included Not included Included

Consumer Solutions

Vehicle Service Tracker Not included Not included Included Included
Customer Approvals Not included Included Included Included
Two-way texting communication Add-on Add-on Included Included
Vehicle inspection report Not included Included Included Included

Shop

In-service vehicle queue & management Not included Included Included Included
Quick create repair order Not included Included Included Included
Manage repair orders Note 2 Not included Included Included Included
Quick dispatch Not included Included Included Included
Import repair order Note 2 Not included Included Included Included
Vehicle Inspections Not included Included Included Included
Technician videos Not included Included Included Included
Customizable vehicle inspection templates Not included Included Included Included
Media management center Not included Included Included Included
Manage parts requests Note 2 Not included Included Included Included
Part inventory and pricing Note 2 Not included Included Included Included
Internal communications & chat Not included Add-on Included Included
VIN-specific Service Estimator Not included Included Included Included
Cause, Complaint & Correction Not included Included Coming soon Coming soon
Priority requests Not included Not included Not included Included
Repair order audit log Not included Included Included Included
Personalized task view Not included Included Included Included
Declined Services Queue Not included Not included Not included Included

Campaign Management

Prebuilt campaigns Not included Not included Not included Included
Unlimited email sends Add-on Add-on Add-on Included
Outbound call campaigns Add-on Add-on Add-on Included
Campaign performance reporting Not included Not included Not included Included
Built-in HTML email editor Add-on Add-on Add-on Included
Campaign scheduling Not included Not included Not included Included
Target by vehicle and service history Not included Not included Not included Included
Location-based targeting Not included Not included Not included Included
Build and manage BDC call scripts Add-on Add-on Add-on Included
Custom list import Not included Not included Not included Included
Inbound call follow-up Not included Not included Not included Included
Multi-channel campaigns Not included Not included Not included Included
Unlimited text campaigns Add-on Add-on Add-on Included
Service-level targeting Not included Not included Not included Included
Open-recall targeting Not included Not included Not included Included

Data & Insights

Shop financial performance Not included Included Included Included
Product utilization Not included Included Included Included
Appointment performance Included Not included Included Included
BDC performance Included Not included Included Included
Missed appointment reports Included Not included Included Included
Walk-in reports Included Not included Included Included
Advisor performance Not included Not included Included Included
Technician performance Not included Included Included Included
Video inspection reporting Not included Included Included Included
Inspection Analysis Dashboard Not included Included Included Included
ASR Analysis Dashboard Not included Included Included Included
ASR effectiveness Not included Included Included Included
Cycle time analysis Not included Included Included Included
Communications effectiveness Not included Not included Included Included
Payments reporting Add-on Add-on Add-on Add-on

Vehicle Intelligence

Connected vehicle & telematics data Note 1 Included Included Included Included
Snap-on ProDemand Recommendations Not included Add-on Add-on Included
Torque Specs (powered by Snap-on Repair information) Not included Add-on Add-on Included
Fluid Specs (powered by Snap-on Repair information) Not included Add-on Add-on Included
Tire Specs (powered by Snap-on Repair information) Not included Add-on Add-on Included

Integrations

Snap-on Parts Catalog Connection Not included Not included Included Included
Tire & Alignment Integrations Not included Add-on Add-on Included
Tire Catalog Integrations Not included Not included Included Included
All-make Recalls Add-on Add-on Add-on Add-on
Two-way appointment sync Note 3 Included Not included Included Included
Two-way repair order sync Note 3 Not included Included Included Included
Parts posted to your DMS invoice Note 3 Not included Included Included Included
Live parts availability and pricing from your DMS Note 3 Not included Included Included Included
Two-way customer record sync Note 3 Included Included Included Included
Voice AI Scheduling Agents Included Included Included Included

OEM Features

Real-time OEM Recalls Note 1 Included Included Included Included
Active Warranty Products Note 1 Included Included Included Included
View & Sell Vehicle Protection products Note 1 Not included Add-on Included Included
Real-time vehicle alerts & telematics Note 1 Not included Add-on Included Included
OEM Rewards Program Note 1 Not included Add-on Included Included
Factory accessories Note 1 Not included Add-on Included Included
Vehicle podding Note 1 Not included Add-on Included Included
National service history Note 1 Not included Add-on Included Included
OEM Certified Credit Card enrollment Note 1 Not included Add-on Included Included
SiriusXM™ Note 1 Not included Add-on Included Included

Support

Phone support Included Included Included Included
24/7 Email support Included Included Included Included
Live chat support Coming soon Coming soon Coming soon Coming soon
Dedicated product help center Included Included Included Included
Dedicated account manager Not included Included Included Included

Included with the tier. Add-ons are available separately. A numbered feature carries the condition of the same number below.

  1. If applicable to OEM program
  2. If applicable to DMS provider
  3. Subject to DMS availability

Available add-ons

Service CRMAdd-on

Due-for-service, declined-service, missed-appointment and thank-you campaigns by email, text and BDC call list — targeted by vehicle and service history, and reported back to the repair order.

2 options available

Learn more about Service CRM
Book a demo
Premium add-on
Featured partner

Pam answers every call.
Books the appointment.

Voice AI that picks up instantly, routes with full customer context, and books into the same capacity calendar the lane uses. No added staff, no separate system.

See how Pam works

A customer books a service appointment with Pam by text An iOS message thread. Pam greets the caller, the customer asks for an oil change on a 2019 Camry, and Pam books Thursday at 9:00 AM and sends a confirmation. 9:41 Pam Northside Service, this is Pam. How can I help today? Hi, I need an oil change. Happy to help. Which vehicle? The silver Camry. It's due for service. Got it, the 2019 Camry. Any warning lights? No, nothing like that. Thursday 9:00 AM work? Thursday's good. Booked. Confirmation sent. Perfect, thanks! Delivered Booked · Thu 9:00 AM iMessage