Service Marketing·Total Service Marketing Add-on

Your service marketing, run for you.

Fully managed by a dedicated marketing consultant.

Book a demo
Why Total Service Marketing

Your campaigns, planned and run for you.

Planning the quarter

Your consultant works from your store’s data: service history, declined work and retention. From it they build a quarterly plan against your goals, covering the recurring campaigns that run every week and the custom campaign built for the quarter.

  • Marketing strategy planning for your store
  • Quarterly custom campaign, built to the plan
  • Built on Service CRM+ and the shop’s own service data
A quarterly marketing plan for one store, showing the recurring campaigns and the quarter’s custom winter tire event.

Running the campaigns

Campaigns built and managed by a person, not left for whoever has a free hour. Email, text and BDC call-list campaigns are set up, scheduled, run and adjusted for you, with the creative designed for your store.

  • Built and managed campaigns: email, text and BDC call lists
  • Creative design support on every campaign
  • Everything in Service CRM+, run by your consultant
A campaign list managed by one consultant, with statuses of sent, adjusted, scheduled and in design.

Working with your consultant

A named consultant who knows your store. They review results with you every quarter, show what worked, and plan the next quarter against your goals.

  • Dedicated marketing consultant
  • Quarterly performance review
  • Requests and revisions handled by your consultant
A quarterly performance review call between a marketing consultant and a service manager.

Reporting the return

Every month, the return on every dollar. Appointments, repair orders and revenue by campaign, reported against what you spent.

  • Monthly marketing ROI reporting
  • Campaign performance by channel and campaign
  • Results tied back to the repair order
A monthly return report: spend, attributed revenue, repair orders, and revenue by campaign.
Testimonials

“Take the time to compare the Total Service Marketing program to whatever you are currently using. Our revenue based on average transaction is normally at least 40% more per RO. The Total Service Marketing Team go out of their way to accomplish whatever we ask. Their response time for revisions and the monthly online report meetings are exceptional.”

Jerry BeckerInfiniti of Memphis, Memphis, TN

“Effective marketing is an area where many dealerships struggle. Total Service Marketing from Dealer-FX makes it simple. They create, deploy and report on every email and text campaign, which is very helpful. Every member of the digital team is friendly and knowledgeable. TSM is a must-have for proper marketing for dealerships.”

Grant GarrisonGermain Lexus of Easton, Easton, OH

“We have experienced at least a 30% increase in parts and service revenue, along with a noticeable boost in CSI. The simplicity of the whole process – from setting up the campaigns to going over the reports – is complemented by the Total Service Marketing team that is so accommodating and works with me on my schedule. Try it. You won't be disappointed.”

Keith HaptonRobbins Nissan, Humble, TX

Related products

Service CRMAdd-on

Due-for-service, declined-service, missed-appointment and thank-you campaigns by email, text and BDC call list — targeted by vehicle and service history, and reported back to the repair order.

2 options available

Learn more about Service CRM
Book a demo