The visit starts in the Toyota App. The guest books a time, sees the services their vehicle needs and what each one costs, and arrives to a check-in that is already done. The advisor greets them at the vehicle with a tablet, not a clipboard.
SmartPath with Dealer-FX
Welcoming the guest
- Booking from the Toyota App, Toyota.com and your site, on the same schedule
- Vehicle-specific pricing and ToyotaCare eligibility shown at booking
- Recognized on arrival; walkaround on the tablet at the vehicle
Showing the guest
Toyota asks for a video inspection to every guest, and this is why. A technician’s forty seconds of video does what an advisor’s phone call cannot: the guest sees the brake pad, the price beside it, and approves in a tap, timestamped on the repair order.
- Photo and video inspection sent to every guest by text or email
- Findings priced beside the evidence, ready to approve
- Approvals and declines timestamped on the repair order
Anticipating the next step
Omotenashi is anticipation: knowing what the guest needs before they ask. Status goes out on the channel they chose, the invoice is paid from their phone, and the car is at the door when they walk out of the lounge.
- Real-time status updates, without the need for a phone call
- Pay from the phone before pickup; receipt to the repair order
- Preferences and history carried into the next visit
Measuring the experience
Insights puts the program’s standards on one screen against your store’s numbers: scheduler use, walkaround, video delivery, online payment and preferred channel. The review becomes a conversation, not a data pull.
- Program standards tracked against benchmarks, weekly
- Guest engagement: open, response and video-watched rates
- Customer-pay results tied back to the repair order
What SmartPath asks for, and how it's met.
|
SmartPath Service asks for
|
On the Service Intelligence Platform™
|
|---|---|
| An approved online scheduler | Mobile-first intelligent online scheduling |
| Transparent, vehicle-specific pricing | VIN-specific pricing and menu management |
| A greeting and tablet walkaround | Tablet check-in at the vehicle with images and video captured |
| A video inspection to every guest | Video inspection by text or email, with approvals captured directly |
| An online payment option | Pay from the phone before pickup |
| The guest’s preferred channel | Text, email or app, remembered visit to visit |
| A weekly analytics review | Insights, reviewed weekly with your account manager |
Toyota, SmartPath, ToyotaCare and Service Connect are trademarks of Toyota Motor Corporation. Dealer-FX is an independent provider certified under the SmartPath Service program.