Results
-
33%
increase in $ sold during check-in
since the 2017 implementation
Alabama
Jim Burke Nissan serves the Hoover and Tuscaloosa region of Alabama. It implemented the NCAR Service program from Dealer-FX in 2017 — the Nissan-branded delivery of what is now the Service Intelligence Platform™. Dollars sold during check-in are up 33% since.
Service Manager Ronald Toelken’s comments below are from a filmed interview.
The tire reading arrives before the advisor does
“One of the great things is the integration with Tire Profiles. We’ve got a unit the customer drives over as they come in the service lane. It does two things by the time the customer gets to the other side of the drive-in: They’ve got a text message with the results of their tire tread depth inspection and it directly communicates with Dealer-FX to the multi-point inspection. So the results are already there. We don’t have to rely on the technician doing it manually. It’s 100% done by the time they get the car.”
Technician speed is the profit lever
“One of the great things about it is the speed for the technicians. Everybody knows in a tech’s world, time is money. At the end of the day, when I can make them faster, profit is much better.”
"If I was a dealer looking for a solution to help make my technicians faster and to help my profitability, I would definitely choose Dealer-FX."