Deliver an Exceptional Customer Experience
We drive the digital transformation of dealerships with the only end-to-end platform that connects all stages of service and gives your customers an experience unlike anything they’ve had before.
 
ONE Platform Also Delivers Exceptional Results
$97

Increase in
Dollars Per VIN

3X

Increase in
Customer Retention

24%

Increase in
Parts & Service
Revenue

21%

Increase in
Number of ROs

93%

Increase in
Factory Required
Maintenance Penetration

*Results represent multiple product configurations for dealerships across North America.

ONE Platform Expertly Manages
Every Customer Touch Point
ONE Platform’s 7 solutions and the Service Dashboard seamlessly integrate with your DMS, giving your dealership real-time access to critical data and the most advanced analytics in the industry.
THE BEST EXPERIENCE. PERIOD. 
  • We built every platform component to work together as a set of seamlessly integrated mobile solutions, giving you real-time views of every vehicle and process.
  • You can easily manage capacity, cycle time, productivity and the entire customer experience from your mobile device.
  • ONE Platform delivers the best customer experience in the business, from initial connection through check-out and next service.
What’s New
 
Dealer-FX and OpenEdge
DEALER-FX PARTNERS WITH MITSUBISHI MOTORS NORTH AMERICA
ONE Platform Lets Dealers Deliver an Exceptional Service Experience and Improve Customer Retention.
Service Dashboard
DEALER-FX ANNOUNCES THE SERVICE DASHBOARD
The Single Source of Truth for Dealership Service Departments, Delivering Unprecedented Control and Efficiency.
Dealer-FX Releases Customer Connect 3.0
DEALER-FX RELEASES CUSTOMER CONNECT 3.0
Enabling Dealer BDCs to Utilize Text, Email and Phone to Drive Effective Outbound Campaigns and Customer Communications.
“I was more than impressed.The best onsite experience I have had in my 25+ years in this business!”
– Joe Whalen, Service Manager
Ed Martin Nissan of Fishers
Our OEM Partners Include
FCANissanInfinitiAudiVolkswagen
ToyotaLexusMazdaMitsubishi