Customer Communication

Text and email between the advisor and the customer, logged against the repair order. Replaces the phone calls that never get returned.

How to get it

Scheduling, shop management, marketing, payments and insights. Choose from Core or Premium for the full platform.

Included in Core, Premium

2 options available

One view of every repair order. Inspect, record, price and get approval, all in one place.

Customers book on your website, your OEM's site or app, or with your team — and every appointment is written to your DMS as it's made.

Vehicle Service Tracker
Customers follow their repair in real time without calling the advisor.
Two-way texting communication

Text threads with the customer, logged against the repair order.
Internal chat & two-way customer texting

Internal chat and customer texting, logged against the repair order.
Internal communications & chat
Advisors, technicians and parts staff in one thread, on the order.
Two-way customer record sync

One customer and vehicle record, current in both systems.
KnowledgeDrive
Hundreds of answers to common questions, so agents stop transferring calls to the service drive.