Repair Order Management

What it covers

• In-service vehicle queue & management
  Every vehicle in the shop on one board, with its current status.
• Quick create repair order
  Open a repair order from the lane and push it straight to the DMS.
• Repair Order Management
  One repair order from open to close, pushed back to the DMS.
• Manage repair orders
  Every line, status and approval on one repair order, synced back to the DMS.
• Quick dispatch
  Work assigned to a technician in one action, straight from the queue.
• Import repair order
  Repair orders opened in the DMS pull through complete, with no re-entry.
• Cause, Complaint & Correction
  The three-part warranty narrative, captured on the line.
• Priority requests
  Work flagged ahead of the queue, visible to the whole shop.
• Repair order audit log
  Every change to the repair order, with who made it and when.
• Personalized task view
  Each advisor and technician sees only the work that is theirs.
• Declined Services Queue
  Declined work held as an opportunity, and followed up.
• Two-way repair order sync
  The repair order stays one record across the platform and the DMS.
• Intelligent Story WritingComing soon
  Technician stories drafted from the work performed.
• Vehicle Service Tracker
  Customers follow their repair in real time without calling the advisor.
• Shop Management Reports
  Throughput, technician productivity and repair order aging.