Appointment Scheduling

What it covers

• Timeslot Discounting
  Quiet hours offered at a price rather than left as idle bays.
• Online & In-dealer Scheduling
  Customers book online; advisors book at the desk. One schedule, one source of truth.
• Dealer website scheduling
  Customers book from the dealer website, against real shop capacity.
• In-dealer scheduling
  Advisors book at the desk, on the schedule the website writes to.
• OEM Owner’s app integration
  Bookings taken in the manufacturer's owner app land on the dealer schedule.
• Bring your own Voice AI assistant
  A third-party voice agent books into the same schedule through the API.
• Appointment confirmations
  Booking confirmed to the customer immediately, with time, service and location.
• Capacity management
  Appointment slots sized to available technician hours, not to a calendar.
• Limit schedule by service
  Per-service caps, so one operation cannot fill the day.
• Multiple service departments
  Separate schedules, capacity and staff for each department in the store.
• Employee schedules
  Advisor and technician availability, held against the booking grid.
• Self-service Check-in
  Customers check in from their phone before they arrive.
• Appointment performance
  Appointment volume, show rate and capacity utilization.
• Two-way appointment sync
  Appointments written to the DMS and read back, both directions.
• Voice AI Scheduling Agents
  Inbound calls answered and booked against live shop capacity.
• Appointment-Setting Training
  Agents trained to sell the appointment, and to shop capacity rather than around it.