Measuring fixed operations — throughput, effective labor rate, approval rates and advisor performance. Visibility without anyone building a spreadsheet.
How to get it
Service Intelligence Platform™
Scheduling, shop management, marketing, payments and insights. Choose from Core or Premium for the full platform.
Included in Core, Premium
2 options available
Shop Management
One view of every repair order. Inspect, record, price and get approval, all in one place.
Scheduling
Customers book on your website, your OEM's site or app, or with your team — and every appointment is written to your DMS as it's made.
Total Service MarketingAdd-on
Fully managed by a dedicated marketing consultant.
PaymentsAdd-on
Customers pay from their phone or at the desk, the payment is logged to the repair order, and financing is there when the estimate is bigger than planned.
What it covers
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Appointment performanceAppointment volume, show rate and capacity utilization.
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Monthly ROI reportingMonthly reporting on who came in and what they spent, campaign by campaign.
- Hours sold, effective labor rate and gross, by department.
- Which capabilities the store uses, and how often.
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BDC performanceHow many calls became booked appointments, by agent and by source.
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Missed appointment reportsWhich appointments were missed, by advisor, service and time slot.
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Walk-in reportsUnbooked arrivals measured against booked work and available capacity.
- Sold hours, ASR conversion and cycle time, by advisor.
- Flagged against actual hours, by technician and operation.
- How often video is attached, and what it converts.
- Filterable dashboards over the store's own service data.
- Inspection completion and findings, by advisor and technician.
- Additional service requests presented, approved and declined.
- Approval rate by operation, advisor and presentation method.
- Time in each stage, from check-in to delivery.
- Which messages were opened, answered and acted on.
- Amount collected, method and time to close, by store.
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Advanced Insight Reporting SuiteFixed operations performance across the whole platform.
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Shop Management ReportsThroughput, technician productivity and repair order aging.
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BDC Performance TrackerCustom KPIs measured in real time, at agent level and team level.