Turning phone calls into booked appointments: how the business development center is staffed, trained and held to a number. The drive starts with a call.
How to get it
Recruiting Services
For dealerships hiring BDC agents they have no way to assess.
Boot Camp
For service teams that need results from one intensive day.
What it covers
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Appointment-Setting TrainingAgents trained to sell the appointment, and to shop capacity rather than around it.
- A complimentary review of calls, KPIs, staffing, scheduling and pay plans before anything changes.
- One day of tactical training for anyone answering service calls, BDC or not.
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BDC CertificationAn industry-recognised certification covering the team and the process behind it.
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BDC Performance TrackerCustom KPIs measured in real time, at agent level and team level.
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CallRaterCall recording, tracking and dynamic scoring, so call quality is measured rather than assumed.
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Candidate Sourcing & ScreeningJob descriptions, targeted advertising and screening aimed at BDC candidates specifically.
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Inbound Lead HandlingWarm leads answered and followed up, so advertising spend reaches the showroom.
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KnowledgeDriveHundreds of answers to common questions, so agents stop transferring calls to the service drive.
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On-Site BDC CoachingSix and twelve-month coaching with a dedicated project manager and built-in accountability.
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Onboarding & Replacement GuaranteeOnboarding support, and a replacement hire guaranteed for sixty days.
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Personality Profile AssessmentPhone interviews and profiling, so the shortlist is the best few rather than the first few.
- Foundational call handling for existing teams and new hires, without a full program.
