Dealer Excellence Award

Dealer Excellence Award

Dealer Excellence Award

Celebrating Operational Excellence and Leadership in Action
At Blueprint, we are proud to recognize recipients of the Dealer Excellence Award — a prestigious quarterly honor that celebrates dealer partners who consistently demonstrate exceptional operational execution, strategic, top-down leadership, and performance well beyond goal.

This award reflects more than just numbers; it represents a commitment to leading from the front — cultivating high-performing teams, driving process excellence, and setting a tone of accountability that reverberates across every level of the organization.

These honorees not only achieve excellence — they define it. Their leadership elevates their stores, influences their regions, and sets a powerful example for the broader dealer network. By honoring their achievements, we reinforce the shared standard that progress is possible, excellence is replicable, and impact is scalable.

Q1 2025 Honoree: Toyota of Riverside
Toyota of Riverside has set a benchmark for excellence through disciplined process adoption, cohesive team alignment, and steadfast leadership. Under strategic direction and a culture of accountability, the dealership delivered outstanding results that reflect both operational precision and a deep commitment to continuous improvement:

8,761 appointments scheduled
2,827 outbound appointments created, with an
impressive 8.5% outbound appointment ratio
12.3% increase in total RO dollars over Q4,
sustaining admirable prior quarter gains

This team’s ability to drive revenue, enhance client engagement, and optimize service lane flow, sets the bar for what’s possible when a BDC is treated as a strategic growth engine.

To the entire Toyota of Riverside team — congratulations!
Keep driving forward.

“Blueprint has been a game-changer for our dealership. Since integrating into our store and training our staff, we’ve achieved three consecutive record-breaking months in service gross. In our very first month, our service and parts gross surged by $500K. Appointments in our service drive have doubled, our TLE score has climbed 8 spots in the region in just a few short months, and our TLEx score has risen 6 places. CXI has also improved significantly, as we can now schedule appointments effectively and meet promise times—transforming our service lane from chaotic walk-in traffic to a smooth, customer-focused operation. Blueprint has completely redefined what success should look like for our Service Department!”

Ryan Crenshaw
VP & General Manager – Toyota of Riverside

Q2 2025 Honoree: Haselwood Auto Group

A valued Blueprint partner since 2018, Haselwood Automotive Group leads with integrity, clarity, and results. As recipient of the Q2 Dealer Excellence Award, Blueprint recognizes their unwavering commitment to operational excellence, paired with a strong, people-centered culture.

The leadership team drives alignment through weekly GM meetings, bi-weekly Fixed Ops sessions – all with a clear focus on shared goals. The result is a high-performing BDC that operates with precision, purpose, and measurable impact:

• 14% YoY increase in RO revenue
• 28.9% YoY increase in average calls/Agent, with Agents
averaging 164 calls per day
• 61.5% of ROs originated from BDC-scheduled apppointments
• 27.7% increase in outbound appointments: 713 more than Q1
• 19,431 total appointments with a strong 90.8% show ratio

Haselwood Auto Group exemplifies the strength of partnership and the power of consistent execution. Congratulations to all.

“Since 2021, service sales have jumped 49% and parts 36%, fueled by all-time record months this year—service in May and parts in April. Our BDC is now making over 160 calls a day—up from just over 100 two years ago. Huge credit to Ria Noah, our Service BDC Manager, for her outstanding leadership. Her impact has been invaluable.”

Mike Seney
COO, Haselwood Auto Group